Reliance Retail Limited — Mobile Replacement

Address:Hyderabad, Andhra Pradesh

Dear Sir, As reference to the above subject i have brought a new mobile (Model No : KARBONN S5+) on 11.01.2015 at time 15:06:49. Within a week time a new mobile got problem and its got switched off & not operating from on 18.01.2015 . Immediate basis i have informed to the Reliance retail and based on their confirmation after 10 days the mobile was handed over to the Karbonn service center at abits, hyderabad on 28.01.2015. Because of this issue i was missed out several interview calls & i can't make a call to my parents also. I have explained my situation to that reliance retail & Karbonn service center, but still iam not getting solution and they are not ready to care my words for this mobile replacement . Regarding this issue iam very much disappointed personally. Kindly consider my pain and file complaint against of this Reliance retail & Karbon service center and help me to get solution at the earliest. With Regards S.Nagarajan Mobile:+91 [protected] E mail Id: [protected]@gmail.com
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Kindly give solution on my complaint.

With Regards
S.Nagarajan

Dear S.Nagarajan,

We apologize for the inconvenience caused and can assure you that your concerns are being addressed on priority. Thank you for sharing your contact details with us and our team will soon connect with you.

Warm Regards,
Reliance Digital
Dear Sir,

Thanks for your reply. Please let me confirm when can i get my replacement (confirm exact date). Past 1 month i was spend for your follow up.

Thanks & Regards
S.Nagarajan
Dear S.Nagarajan,

We believe our team has got in touch with you and your concerns have been addressed. Do let us know if there is anything else we can help you.

Warm Regards,
Reliance Digital
Dear Sir,

I have tired to follow up your team to get solution. till there is no positive response from your team . even this Karbon service center also closed from past 1 week. i have informed to your team . Even you guys are not ready to hear my words.

Finally there is no option, that the reason i was filed the complaint through consumer court . for my further request kindly don't hesitate customer issues and avoid this kind of non quality product.

Thanks & Regards
S.Nagarajan
+91 [protected]

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