[Resolved]  Reliance Trends — Employee appreciation

Hi, My name is Seetha Sankaran and I did a lot o purchase in your Kovai show room in the Brroks field mall and the one in Adyar Chennai. I was looking for a leggings and got the color and the size I wanted and the Advt price was Rs199. But this particular piece was not put with the other ones, but was showing a 40% discount. When I was to make a payment, the people in the counter demanded Rs.399. So I asked abt the sale price or the 40% discount or which I got a rude replyfrom the staf inthe floor. So I asked for the manager and some guy came and with out even understanding he was rude and started telling stories that it was a customer's mistake that they put the discount sign there.It was just the time when the shop was opened and no customers were there as I was the first one.On hearing this I was very upset and angry and I started shouting. The response from the floor people was "Madam, don't show the tension you have outside, here. How come they know whether I have tension or not". Basic courtesy of proper talking was not known to your staff. So I went to make a complaint in the customer service section, and the poor girl there was not able to mange, convince or solve. A staff by name Nandagopal came, he first apologized for the happenings. He probe questions to understand the situation and told that it was their mistake and will find out the price details from the other show room and get back to me or deliver the dress I wanted. We exchanged the phone numbers and I gave my address too. I didn't have a hope that this issue will be solved.But to my surprise, he called me and told that, it was their mistake and got the dress I needed and delivered it to my home.He took an extra step to solve the problem and convince the customer. For any business, Customers are the back bones. If it is understood, then there is no need for a customer care or complaint department. To cut the story short, Nandagopal deserves some good rewards or promotion.He will be a good manager.My sincere Thanks and appreciation for his work and I wish him Good luck in the future. Thanks Seetha Sankaran My e mail is [protected]@hotmail.com