Reliance Trends, Vijay Nagar Bangalore — Cheating consumer with false price tag and discount

Address:Bangalore, Karnataka

Dear sir,

We made a purchase for over rs. 2000+ including shirts and chudidar set from reliance trends, vijay nagar bangalore on sunday 26th july 2015.
Bill / cin no: u01100mh1999plc120563, dtd:[protected]
Item name: avaasa kurtas; ean#[protected]; eoss pre14 flt 50per
This item was having tag price of: flat rs. 399 and actual mrp rs. 899
But the billing amount on this item was 889 - 449 = 450 / - which they mentioned as only flat 50% off
After payment was done, we found out the mismatch in billing price and tag price of kurta.
Immediately then and there itself in billing counter we enquired about the price of kurta.
Employee in billing section told us this item is having only 50% off, the tag price mentioned in it was older one and offer has changed to 50% now.
So we asked them why can’t they remove or make changes in the item if the offer was changed.
But we did not get any proper response from employee who was there in billing section.
As we were not convinced by this we asked for cancellation and amount refund. But he refused to do it so.
After roaming and asking for a senior person here and there in whole shop then we got to approach reliance trends manager about the issue.
We explained about the item price and asked for the reason behind it.
He is easily mentioning that the tag price was older offer and it was missed to remove from it.
As per offer board price, this kurta has only 50% off.
Even after we mentioning several times that customer will look for the tag price which is there in the product; he was not accepting that.
So we asked for the cancellation of kurta from billing and amount refund for it.
He initially dint agree and asked us to take some other item for same price. But we did not accept that and we were firm about our decision.
So after a long discussion between us he finally agreed to refund the amount which was billed for that kurta. At last he gave us rs. 450 cash on hand.
It was not only about this item, we faced same for some other item like men's shirt which was mentioned as buy 2 @ rs. 499 each which had a actual mrp of rs. 599.
But when we were in billing section one shirt price was taken as rs. 599 and other shirt price was taken as rs. 399 which was taken from the same place.
They have not organized their offer price on the product properly and they are not updating their online price list regularly with the changes of offer.
Tag price is the amount which customer will look for the item they purchase, not the offer board price.
This is the common sense every person should have while selling the product.
This misleads the customer and it would be really a huge lose to customer. We feel this is one of the cheap way to cheat customer and sell their products.
Totally it was really a bad experience in reliance trends and never ever expected this from such a famous store.

Regards,
Amaresh m
Mb: [protected]
+2 photos
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