Renault — Delay in renault kwid delivery.

Address:	Mandi, Himachal Pradesh, 173221
Website:	renault.co.in

Dear Sir,

We booked a Renault Kwid in the name of Mrs. Laxmi Thakur from Sapna Cars Pvt Ltd- Mandi (Himachal Pradesh) on october 14th, 2015 with the expected date of delivery to be in last week of Dec 2015. When we call the dealer in Dec 2015, they assure that we have deliver your kwid in Jan 2016, and when we call them in Jan 2016, got the same answer that your kwid will be delivered in Feb 2016. In the first week of feb 2016 when i called the dealer they replied to deliver the kwid on March 2016.
They extended the delivery period upto next month whenever we call. Then we lodge a complaint in your Sales Complaint department under complaint no.[protected] and got satisfactory reply that we have deliver your kwid on the last week of this (Feb 2016) month and they assure me that your kwid has alloted on your name in the upcomming lot. but when i call the dealer today to know the actual date of delivery to ready with whole documents the dealer is now delaying the delivery explaining that Cars have not been delivered from the Renault India. . I am totally disappointed with your service. If you are not delivered on time then give me a strait forward answer.

The copy of mail sent from HR dept of Reanult is as below.

HR
Feb 11 (9 days ago)

to me, Renault
Dear Sir,


Greetings!!

This is with reference to your concern on Kwid Likely del, on onset we would like to thank you for trusting brand Renault and showing your interest in Segment Best Car Renault Kwid. This is to inform you that your book ing receipt number is-
3454 dat ed 14/10/201 5 , as you are aware that we have received overwhelming response on Kwid and have reached to 95000+ bookings, we are in process of ramping our production and looking at waiting period.

As per your telephonic discussion with our CRM . Your vehicle would be delivered in the last week of February 2016

Thanks for your patience and we look forward to have you earliest in RENAULT FAMILY.

Kindly take necessary actions as soon as possible as you can.

Booking Detail:-
Name Laxmi Thakur.
Dealer Address Sapna Cars Pvt Ltd- Mandi
(Himachal Pradesh)
Booking Date 14, Oct. 2015.
Variant Kwid RXT (without airbag)
Colour Silver


Thanks.
With Regards.
Kapil Thakur.
Ph-+91 [protected]
thakur.[protected]@gmail.com