Renault — Disgusting and worst experince by renault service center (kanpur)

Address:

Kanpur, Uttar Pradesh

It is painful to inform you all that self have taken delivery of new renault duster on 11th feb’15 from renault-kanpur hgp cars (P) ltd and all kind of documentations including car insurance was done by the employee of renault show room. After completion of 2000 km, car was sent for servicing and minor insurance claim on 11th mar’15 through their own vehicle pick-up driver. I was provided with mobile numbers +91-[protected] and +91-[protected] to liaise with someone at renault service center, kanpur. I was surprised to hear from service center when they were accusing me for not insuring my car with “new india insurance”. According to them my car is insured is with “ bharti axa” so it will take another 5 days for re-delivery on the other hand if my car insurance should have been with “new india insurance” then my cars would have been delivered within 3 days. I replied it is the fault and misguide of people sitting in your showroom who did this insurance without consulting me. As an innocent customer i had just paid all money including insurance to show room employee and they did this insurance. This is their lookout and responsibility to provide best service to innocent customer and insure the vehicles with the company who settle the claims earliest. Anyway now i had no option but to listen service center’s rubbish. Every time when i was calling to +91-[protected] number to get status of my car, that gentleman used to hand over the phone to someone who was supposed to be advisor for my car and claim. Mr. Advisor used to give me lots of stories and excuses and never telling the correct status of my car’s job. Again after 5 days on 16th mar’15, i called up to +91-[protected] number to know the status, they replied me that they are still waiting d. O from “bharti axa”. It was height of patience as same story i was listening from day third. I wanred service center that their this kind of attitude and treatment to customer will compel us to Take legal action against you all. After 10 minutes of my above warning, i received a call from mr. Arif khan (Crm) saying that my car is ready and i should come to their service center to pick it up as there driver is on two days holidays. I told mr. Khan that your service center is located far away from the kanpur city and it is inconvenient to reachthere without own transportation. Also before taking delivery of the vehicle at home for servicing it is your lawful duty to inform all customers that they have to come their own for re-delivery because the reputed renault service center is managed by only one driver. I requested mr. Khan that kindly arrange to re-delivery my car either at my door or make some arrangement to take me at your place as i do not have any other means and transportation to reach there. Same above was answered to mr. Khan email received on 17th mar’15 as well. My car was just simply kept parked in servicing center for 3 day i. E. 16th, 17th and 18th march due to unavailability of driver. At last my car was re-delivered to me on 19th mar’15 at service center’s own sweet convenience and time without bothering customer’s inconvenience so caused. I humbly request the person in-charge who is responsible to look into above said issue to take it seriously to preserve the prestigious name of renault also if bharti axa is not upto the entire satisfaction of your customers please convert all insurance policies from bharti axa to new india insurance, specially for your kanpur’s customers. Awaiting yours. Regards Capt. Ajay srivastava Mob: [protected]