[Resolved]  Renault Duster — Clutch Failed on 3rd day of Purchase (152 KMS)

Address:

Bangalore, Karnataka

Hi,

I am Ravi Kiran Y and I work in the IT Services industry as a Client Partner. I purchased a brand new Duster AWD RXL model from Trident Auto, Silk Board, Hosur Road on 26-Dec-2014.

After 150 KMS of drive, in the middle of the road, the Clutch failed to function. This was not only a nuisance and embarrassment on the road but also impacted my New Year travel plans.

I am very disappointed at Renault the French Auto maker failing to live up to its reputation. I am also surprised on how such a vital and basic part (clutch) can malfunction that too for a brand new unit.

I raised a complaint with Renault and requested them to replace the unit with a new car that was thoroughly inspected and quality certified. I have also requested them to submit a report on the root cause of the issue and HOW / WHY the issue would never recur ever again.

Apparently, this issue never occurred for earlier variants of Duster and could be specific to AWD 4x4 model.

Here are the details of the case:

Model: Renault Duster AWD RXL

Date of Purchase: 26-Dec-2014

Regn #: KA01 TS 6590

Chassis #: MEEHSRCFNE9000819

Engine #: K9KR858D034273

Complaint #:[protected]

Issue Occurred Date: 29/12/2014

Odometer reading when the Issue Occurred: 152

Complaint logged on: 30/12/2014

Dealer Name & Address:

Trident Auto Enterprises, Silk Board, Hosur Rd, Bangalore


Thanks,
Ravi Kiran
+91-[protected]