Renault — No response from Renault India

Address:	Ludhiana, Punjab, 141010
Website:	www.renault.co.in

Just check how Renault earning Market Value with Customer Satisfaction. Dear Mr.Sandeep Jain, This is in reference to your concern no.[protected] regarding car delivery. The issue has been discussed with the concerned team members and we would like to assure you that such a case will not be repeated in future. We will deliver to you car on dated 17-nov-2015(tuesday) as per telecon. Now you are satisfied from our dealership. We once again thank you for choosing RENAULT and hope this association is long lasting and satisfying for you. Thanking You Rajwinder Kaur [protected] Yet no delivery is made to me even after promise lot of time and clearly says in mail for delivery on 17-Nov. No one is there in Renault to take care of customer. Always spend more then 20 min to talk with customer care with no proper response what a MNC. If you made application for booking why not you update for delivery time Dealer doing what they want no one care about the customer. So much disappoint after booking KWID. I was wait more then 2 month for kwid and paid advance more then 205000 and what i get lot of harassment and waste of time such a brand value you earn. Now i am fighting for taking my hard earn money back from dealer no one is there to help me. I will show all my social media contact how Renault doing business in india with customer harassment. Will go in consumer court to save other people not to suffer like i, Thank you so much Renault to show your Value towards customer. Dear Rajwinder Kaur, As per your Mail dated 13 Nov, you was assure to delivery on 17-Nov-2015 but i am very sorry to say once again Renault & Padam Motors Pvt Ltd. fail to make full fill your promises. If this kind of situation is before sale then what can i expect after Sale & Service. Once again you People make a call and ask one more day for delivery i think you people not ever stand on your own promises. It's My humble request to you if you can't able to delivery on time don't make such promise and make customer fool. As per your telecon discussion you will promise me delivery on 18-Nov-2015 i hope this time you will do if not then please refund my paid money with 12% interest in my below mention account so i can go for some other brand and advice people not trust Renault & Padam Motors Pvt Ltd promises. [protected]@padam.cc Nov 17 (1 day ago) to me, RAVI, RAHUL Dear Sandeep Jain, This has reference to your Kwid booking . On first account would like to thank you for patronising Renault & Padam Motors Pvt Ltd. As you are aware KWID has got tremendous response all India and has crossed all previous Booking records of Automobile Industry. The Booking status in Ludhiana is contempalting the All India response for KWID. In this scenario, Pl be updated and as per your discussion & agreed upon with our Sales Head the Car Variant & Color booked by yourself would be available as soon as possible. You are requested to kindly be with us during this period & provide us a chance to serve you. Looking forward for your cooperation. Sincere Regards Rajwinder Kaur Customer care mgr Padam Cars Pvt.Ltd. Ludhiana [protected] [protected]@padam.cc to me, RAVI, RAHUL ----- Original Message ----- From: Ravi Verma To: Rahul Prabhakar ; asm.[protected]@renault.padam.cc ; [protected]@padam.cc Sent: Friday, November 13, 2015 11:26 AM Subject: Fwd: Sales Complaint[protected] RENAULT Ludhiana [ ref:_00Db0cZvn._500b0SfEgi:ref ] Kindly update the status Regards Ravi Verma Cluster Head- Renault [protected] Forwarded message[protected] From: Amit Yadav Date: Tue, Nov 10, 2015 at 4:39 PM Subject: Sales Complaint[protected] RENAULT Ludhiana [ ref:_00Db0cZvn._500b0SfEgi:ref ] Dear Team, Kindly Share us dealership observation pertaining to below mention customer's concern. As per Customer when he complained earlier he was shared a delivery timeline of 3rd/4th week of november. Meanwhile he got a call from Sales team to make some extra payment and they will deliver the vehicle soon in 1st week of november and customer made a payment of Rs. 200000/- but till now there is no update and even the sales team is not picking his calls. Customer is very disappointed and wants a confirmed delivery timeline or else he will cancell his booking. Vehicle Owner Name: Sandeep Jain Contact Number: [protected] E-mail Address: sandy.[protected]@gmail.com Vehicle Model: Kwid Vehicle Color: NA Date Of Booking: 24/09/2015 (KAPP109169) Date of Delivery: NA Receipt/Invoice No.: NA Vehicle Registration No.: NA Vehicle Identification No. / Chassis Number: NA Concern Dealership: RENAULT Ludhiana BIR Code: 95000160 Attribute : Dealer Delivery Compliance Kindly look into the matter and clarify at the earliest. Thanks and Regards Amit Yadav amit.[protected]@concentrix.com Renault Complaint's Management Team [protected]Social Media[protected] Complaint Number: 04/11/10/2015 Complaint URL: https://www.consumercomplaints.inrenault-harassment-by-the-dealers-for-delivery-of-kwid-c1171875#c2251355 Contact Details: [protected] Car Type/Model: Kwid Complaint Details: No transparency maintained by Company or Dealers. I booked KWID on 24th Sep, 2015 Booking Reference ID - KAPP109169. Initially it was assured for delivery in Navratras, but now no confirmations on delivery dates and I had discussion lot of times with local dealer and Company call center, and every time they say will deliver very soon. The Dealer not even reply in proper way they take advance payment amounted 200000 on 26 October with the promise for delivery before 30 oct but yet not confirm about the delivery. Such a MNC not able to manage its Customers and Sales... Very Bad This is tarnishing the good work done by Renault Marketing team! Now i want to cancel my booking and advice people not waste your time and money because renault not at all care about there customer. No transparency maintain dealer selling on premium or who booked by the dealer they not even entertain the online booking. such MNC same on marketing. Mr. RAHUL PRABHAKAR sales team leader from Padam Cars pvt ltd ludhiana not even bother about to pick the call and respond. I called him more then 10 times but he never pick my call and never respond back such a sales team Renaults having to achieve the Indian market. Now if we are paying the money and we are getting wrong treatment and mental harassment only to buy Renaults KWID, then I am sorry to say this is purely unprofessional approach. MR. Sumit Sawhney whatever your dream to make Renaults Motor number one in Indian Market will never come true because of this kind of Sales Team you are having Now please provide my money back which i paid 205000/ mail id sandy.[protected]@gmail.com ref:_00Db0cZvn._500b0SfEgi:ref [protected]@padam.cc Oct 30 to me, RAVI, RAHUL Dear Sandeep Jain, This has reference to your Kwid booking . On first account would like to thank you for patronising Renault & Padam Motors Pvt Ltd. As you are aware KWID has got tremendous response all India and has crossed all previous Booking records of Automobile Industry. The Booking status in Ludhiana is contempalting the All India response for KWID. In this scenario, Pl be updated and as per your discussion & agreed upon with our Sales Head the Car Variant & Color booked by yourself would be available in 3rd / 4th Week of November, 2015. You are requested to kindly be with us during this period & provide us a chance to serve you. Looking forward for your cooperation. Sincere Regards Rajwinder Kaur [protected] sandeep jain 12:08 PM (1 hour ago) to customer Any one is there in Renault to help me out or shell i go for Consumer Court. Forwarding this with lot of hope that some one in Renault will look my problem and Resolve it. Called more then 100 times to Dealer and Renault customer care for this issue but no one is there to resolve my issue.