[Resolved] Renault — PROBLEM IN GEAR SYSTEM OF DUSTER | |||
I HAVE RENAULT DUSTER WITH REGISTRATION NO DL4CAF 4413 IN NAME OF VARUN AGGARWAL PURCHASED FROM YOUR MOTI NAGAR SHOWROOM AT DELHI.FROM THE DAY WE PURCHASED CAR WE WERE HAVING PROBLEMS AND NO SATISFACTORY SOLUTION IS PROVIDED TILL DATE.WE WERE HAVING GEAR SHIFT PROBLEM FROM LAST TWO TO THREE MONTHS BUT NO ONE IS ATTENDING OUR PROBLEM AT YOUR SERVICE CENTRES.YOUR SERVICE EXECUTIVES DO NOT TRUST OUR WORDINGS IN GEAR SHIFT PROBLEM AND ASK FOR VIDEO PROOF OF PROBLEM IN GEAR SHIFT WHICH IS NOT POSSIBLE.THEY DRIVE THE CAR AND SAY THAT THEIR IS NO GEAR SHIFT PROBLEM BY DRIVING FEW METRES. THEIR IS PROBLEM IN GEAR SHIFT FROM 1ST GEAR TO 2ND GEAR MANY TIMES WHICH IS EVIDENT IN LONG DISTANCE DRIVING AND GEAR BECOME ROCKSTRONG WHEN WE CHANGE THE GEAR AND WE HAVE TO FORCEFULLY CHANGE THE GEAR FROM 1ST TO 2ND . WE VISITED YOUR SHOWROOM WITH THIS PROBLEM 3 TIMES BUT IN VAIN.WE ARE NOT GETTING THE RIGHT SERVICE FROM THE DAY WE PURCHASED THE CAR .WE HAVE NO EXTRA TIME TO VISIT YOUR SERVICE CENTRES AGAIN AND AGAIN.WE WERE HAVING CAR OF OTHER COMPANIES ALSO BUT THE SERVICE OF RENAULT IS FAR BELOW THEN POOR, i HAVE REMORSE THE WE PURCHASED YOUR DUSTER CAR.I REQUEST TO LOOK INTO THE MATTER IMMEDIATELY. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved | |||
 26 Comments | |||
Comments
Hi VARUN
is you gearbox problem solved completely & is not occurring again again I am facing same problem with my duster
is you gearbox problem solved completely & is not occurring again again I am facing same problem with my duster
Hello Renault
I have read the above post and I have the same issue. My Duster is registered under the name of Chandrmouli and the registration number is GJ23 AN 4123 (Bought March 2015 and 42000 KMS) I have complained to the Kamdar Renault Service department 4 times already that my vehicle gets stuck in the 1st gear and does not up-shift to 2nd gear.This commonly happens in areas like traffic stops where there is plenty of traffic and the possibility of getting rear ended is high. The people at Kamdar Renault have not addressed this issue and I have mentioned the same every time the car has been dropped for service. At the time of the last service, the costumer executive told that according to the expert of Kamdar Carz, I might not be depressing the clutch when changing the gear and hence might be having this problem. When I insisted that this is not my first car and I have enough decency no to complain when I am at fault he meekly asked me to get some video proof when it happens. Now this is where I felt annoyed. The Renault Showroom wants me to shoot a video of the problem before they address the issue instead of proactively giving a solution that does not compromise my safety. I guess the team at Kamdar Renault is waiting for the 50000 km warranty to expire before they fix this and charge me a heft amount of money. I am already looking to change my car and NEVER WILL BUY OR SUGGEST A RENAULT TO ANYBODY AGAIN.
My email id is [protected]@gmail.com
I have read the above post and I have the same issue. My Duster is registered under the name of Chandrmouli and the registration number is GJ23 AN 4123 (Bought March 2015 and 42000 KMS) I have complained to the Kamdar Renault Service department 4 times already that my vehicle gets stuck in the 1st gear and does not up-shift to 2nd gear.This commonly happens in areas like traffic stops where there is plenty of traffic and the possibility of getting rear ended is high. The people at Kamdar Renault have not addressed this issue and I have mentioned the same every time the car has been dropped for service. At the time of the last service, the costumer executive told that according to the expert of Kamdar Carz, I might not be depressing the clutch when changing the gear and hence might be having this problem. When I insisted that this is not my first car and I have enough decency no to complain when I am at fault he meekly asked me to get some video proof when it happens. Now this is where I felt annoyed. The Renault Showroom wants me to shoot a video of the problem before they address the issue instead of proactively giving a solution that does not compromise my safety. I guess the team at Kamdar Renault is waiting for the 50000 km warranty to expire before they fix this and charge me a heft amount of money. I am already looking to change my car and NEVER WILL BUY OR SUGGEST A RENAULT TO ANYBODY AGAIN.
My email id is [protected]@gmail.com
Renault Team,
I'm also having the same exact issue for my Duster. (KL-01 BR 3403). Couple of times, I opened service issue and the local service center team had my vehicle for around a week each time and still the same issue persists. This is too annoying and not expected, when you pay more than 10L for a vehicle and getting a basic issue that afects the driveability and not getting resolved.
Any word on this would be much appreciated. My contact is +91 [protected].
Regards,
Dilip
I'm also having the same exact issue for my Duster. (KL-01 BR 3403). Couple of times, I opened service issue and the local service center team had my vehicle for around a week each time and still the same issue persists. This is too annoying and not expected, when you pay more than 10L for a vehicle and getting a basic issue that afects the driveability and not getting resolved.
Any word on this would be much appreciated. My contact is +91 [protected].
Regards,
Dilip
A brand new Renault DUSTER bought in Oct' 2016, broke down due to faulty gear box / clutch assy, only after 200 km - repaired by Authorized dealer - broke down again after 2000 km - lost the trust level - requesting for refund ; no response from the company, , , , , disgusting experience ... Dilip Barooah
Have anyone received solution to Duster gear change issue (1st to 2nd) ?. please update since I am also facing the same.
I bought Duster RxE petrol version in Dec, 16 from Gurgaon. Since then gear is giving problem. After visiting service center quite a few times, service center replaced the complete gear box. That's what they told me. After few days again gear is giving problem. It's very stiff and have lot of play and sounding a lot while gear shifting. Don't know what to do. I am regretting my decision of buying Renault car 😥. Can someone help please.
Sanjeev
[protected]
Sanjeev
[protected]
Renault Customer Care's response, Apr 11, 2017
Verified Support
Dear Sanjeevkg,
Thank you for sharing the details. Our team will get in touch with you shortly to assist with your concern.
Thank you for sharing the details. Our team will get in touch with you shortly to assist with your concern.
Renault Customer Care's response, Apr 21, 2017
Verified Support
Dear Customer (Sanjeevkg),
Greetings from Renault India!
This is with reference to our earlier communications and your vehicle’s inspection conducted on 12th April 2017. Here, we wish to appraise you that post the joint road test no anomaly was noted with the functionality of the transmission. We request you not to have any apprehensions regarding the quality of the product and functionality of the mentioned components. For any further query or assistance, you may kindly connect with Mr. Rinkoo Thusoo or write to undersigned.
Assuring the best of our services.
Greetings from Renault India!
This is with reference to our earlier communications and your vehicle’s inspection conducted on 12th April 2017. Here, we wish to appraise you that post the joint road test no anomaly was noted with the functionality of the transmission. We request you not to have any apprehensions regarding the quality of the product and functionality of the mentioned components. For any further query or assistance, you may kindly connect with Mr. Rinkoo Thusoo or write to undersigned.
Assuring the best of our services.
Hi Renault Customer care,
I am also having the same gear shifting issue problem. when shifting the gear from 1st to 2nd i feel hard and i have push the gears with more effort. it is annoying me in heavy traffic. and my paws are started to burn as i am frequently changing the hard gears in traffic. i have already given the car for service(last week of April 2017) to rectify the issue Khivraj Renault OMR. Chennai...they changed the clutch kit for 13 thousand rupees. also they informed me Slave cylinder and gear synchronize are changed under warranty. since the day i got my car back i feel only 80% of the issue is solved. as i am still feeling the hardness in shifting the gears from 1 to 2. after of couple of weeks i am facing the problem which has become severe again(15th may 2017)...i am not at all satisfied with this car. is there any technical solution to make the gear shifting smooth? please help..
I am also having the same gear shifting issue problem. when shifting the gear from 1st to 2nd i feel hard and i have push the gears with more effort. it is annoying me in heavy traffic. and my paws are started to burn as i am frequently changing the hard gears in traffic. i have already given the car for service(last week of April 2017) to rectify the issue Khivraj Renault OMR. Chennai...they changed the clutch kit for 13 thousand rupees. also they informed me Slave cylinder and gear synchronize are changed under warranty. since the day i got my car back i feel only 80% of the issue is solved. as i am still feeling the hardness in shifting the gears from 1 to 2. after of couple of weeks i am facing the problem which has become severe again(15th may 2017)...i am not at all satisfied with this car. is there any technical solution to make the gear shifting smooth? please help..
Renault Customer Care's response, May 16, 2017
Verified Support
Dear Balavandar,
Kindly share your contact details and concern on customer@renault.com with your ticket number (5363) in the subject line and our team shall get in touch with you shortly.
Kindly share your contact details and concern on customer@renault.com with your ticket number (5363) in the subject line and our team shall get in touch with you shortly.
Renault Customer Care's response, May 17, 2017
Verified Support
Dear Balavandar,
We haven’t heard from you. Kindly share your contact details in a private message & our team shall get in touch with you for assistance in this regards.
We haven’t heard from you. Kindly share your contact details in a private message & our team shall get in touch with you for assistance in this regards.
I have renault duster 2013 model 85 ps rxe having reg no tn 09 bt 5316. I have the issue in gear shift even the first gear. And very difficult to shift to second. Other gears are ok. I raised the complaint in khivraj mount road service center.The service engineer took the trial. But he replied that its normal. Its wrong. I am facing the problem in making first gear. And the most important thing is my additional warranty expires in 8th june 2017. Before that it should be gotten repaired / service to normal condition. I would like to request renault to involve in this and do the needful immediately.
My contact number is [protected], chennai
My contact number is [protected], chennai
Renault Customer Care's response, May 24, 2017
Verified Support
Renault Customer Care's response, May 27, 2017
Verified Support
Dear titan murugesh,
our team has tried contacted you regarding your concern but were unable to get in touch. Kindly provide us your alternate number and convenient time so that we can reach you.
our team has tried contacted you regarding your concern but were unable to get in touch. Kindly provide us your alternate number and convenient time so that we can reach you.
hello,
I own the same car in lebanon and i recently facing the same problem. can any body advice what causes the shifting problem in the automatic gear and how ti fix it.
I own the same car in lebanon and i recently facing the same problem. can any body advice what causes the shifting problem in the automatic gear and how ti fix it.
Renault Customer Care's response, Sep 6, 2017
Verified Support
Hi Ihab Hani,
We’ll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.
We’ll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.
Vinay.P's reply, Nov 20, 2017
Might be gear synchroniser issue
Hi Renault Customer care,
This is Vinay holding the car num -KA-51, MF-2830,
I am also having the gear shifting problem. when shifting the gear from 1st to 2nd it is annoying me in heavy traffic and slow moving areas.
i am keep on informing the problem to service centre every time i visit( Renault whitefield, Trident Auto Enterprises P LTD, Bangalore)
the issue is not yet fixed from last 2.5 years.
below are the steps taken by service team.
>> Clutch bleeding during 1st complaint
>> Replaced the clutch pedal during 2nd complaint
>> Replaced Clutch hydrallic (slave cylinder, master cylinder and clutch hoses) during 3rd complaint
>> issue still persists again i have left my car in the service center again today.
This is Vinay holding the car num -KA-51, MF-2830,
I am also having the gear shifting problem. when shifting the gear from 1st to 2nd it is annoying me in heavy traffic and slow moving areas.
i am keep on informing the problem to service centre every time i visit( Renault whitefield, Trident Auto Enterprises P LTD, Bangalore)
the issue is not yet fixed from last 2.5 years.
below are the steps taken by service team.
>> Clutch bleeding during 1st complaint
>> Replaced the clutch pedal during 2nd complaint
>> Replaced Clutch hydrallic (slave cylinder, master cylinder and clutch hoses) during 3rd complaint
>> issue still persists again i have left my car in the service center again today.
Renault Customer Care's response, Oct 25, 2017
Verified Support
Dear Vinay,
We're forwarding your concern for further processing and will get back to you with an update on the same.
We're forwarding your concern for further processing and will get back to you with an update on the same.
Renault Customer Care's response, Nov 7, 2017
Verified Support
Dear Vinay,
We understand that our team got in touch with you regarding your concern and an appointment has been booked for your vehicle in order to carry out the necessary repairs. Further, you shall be visiting the Dealership as per your convenience. In case of any support required, please feel free to contact us at 1800-300-44444.
We understand that our team got in touch with you regarding your concern and an appointment has been booked for your vehicle in order to carry out the necessary repairs. Further, you shall be visiting the Dealership as per your convenience. In case of any support required, please feel free to contact us at 1800-300-44444.
Hi,
I' m also having the same problem with my duster, KA51 MJ 8746. Pls let me know if the problem is fixed by any service center. Im taking my car to Silkboard service center today, Bangalore
Email: [protected]@gmail.com
Phone: [protected]
I' m also having the same problem with my duster, KA51 MJ 8746. Pls let me know if the problem is fixed by any service center. Im taking my car to Silkboard service center today, Bangalore
Email: [protected]@gmail.com
Phone: [protected]
Renault Customer Care's response, Nov 18, 2017
Verified Support
Dear Binoy,
We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you with an update on the same.
We do not want you to feel this way about us. Kindly allow us some time to escalate the matter to the concerned team. We'll get in touch with you with an update on the same.
Customer service,
I'm also facing similar of great shift from N to 1 or 1 to 2. Very disappointed with Renault that am facing this problem since 30k Kms.
In fact, even 2 weeks before also Whitefield Renault Centre recommended me to change clutch hydrallic after having the vechile for 4 days with them.
But, I wonder seriously, if gear synchroniser ring is the solution, y they haven't advised atleast the same from previous customer's lessons (Vinay P, Nov 20). I'm loosing trust on the solution given by service center.
I want to get rid of this problem with right solution rather than testing by replacing one after another parts.
My vehicle no: KA MD1464
Regards,
Suresh
I'm also facing similar of great shift from N to 1 or 1 to 2. Very disappointed with Renault that am facing this problem since 30k Kms.
In fact, even 2 weeks before also Whitefield Renault Centre recommended me to change clutch hydrallic after having the vechile for 4 days with them.
But, I wonder seriously, if gear synchroniser ring is the solution, y they haven't advised atleast the same from previous customer's lessons (Vinay P, Nov 20). I'm loosing trust on the solution given by service center.
I want to get rid of this problem with right solution rather than testing by replacing one after another parts.
My vehicle no: KA MD1464
Regards,
Suresh
Renault Customer Care's response, Dec 14, 2017
Verified Support
Dear Suresh,
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
Renault Customer Care's response, Dec 26, 2017
Verified Support
Dear Suresh,
We understand that the highlighted concern has been resolved up to your satisfaction. In case of any support required, please feel free to contact us at 1800-300-44444.
We understand that the highlighted concern has been resolved up to your satisfaction. In case of any support required, please feel free to contact us at 1800-300-44444.
Hello Team
I am also facing the same problem with my Duster ( KL23H 2601) While Shifting from 1st to second especially on heavy traffic, I have informed many times to service center during my regular services and they said they have checked and working fine and it's normal.Nowadays its giving lot of trouble with Gear and Clutches it's too tight and making noise while shifting gears I am planning to change my car since I am facing a lot of issues not at all happy to drive after my warranty expired it's started giving a lot of issues and expenses樂.
I am also facing the same problem with my Duster ( KL23H 2601) While Shifting from 1st to second especially on heavy traffic, I have informed many times to service center during my regular services and they said they have checked and working fine and it's normal.Nowadays its giving lot of trouble with Gear and Clutches it's too tight and making noise while shifting gears I am planning to change my car since I am facing a lot of issues not at all happy to drive after my warranty expired it's started giving a lot of issues and expenses樂.
Renault Customer Care's response, Feb 15, 2018
Verified Support
Dear Saju Viswambharan,
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
Hello Team
I am also facing the same problem with my Duster ( KA03MU7052) driven just 22K Km. While Shifting from 1st to second especially on heavy traffic, I have informed many times to service center during my regular services and they said they have checked and working fine and it's normal. I had not experienced any difficulty even tata indigo that casts half.Its disappointing the car from RENAULT can not design a proper gearbox and fooling customer. its my first and last car from RENAULT and never recommend any body.
Sanjay Kumar
I am also facing the same problem with my Duster ( KA03MU7052) driven just 22K Km. While Shifting from 1st to second especially on heavy traffic, I have informed many times to service center during my regular services and they said they have checked and working fine and it's normal. I had not experienced any difficulty even tata indigo that casts half.Its disappointing the car from RENAULT can not design a proper gearbox and fooling customer. its my first and last car from RENAULT and never recommend any body.
Sanjay Kumar
Renault Customer Care's response, Jul 24, 2018
Verified Support
Dear Sanjay,
Please check your private message and shared the details for us to assist with your concern.
Please check your private message and shared the details for us to assist with your concern.
I own a Renault duster 110 PS RXL 2015 model vehicle, i have purchased the car from Renault Hubli. from last more than 6 months i am facing an issue in gearbox, gear gets stuck while shifting from 1st gear to 2nd gear. most of the time it happened at the middle of heavy traffic which was annoying and i have struggled a lot to shift gear from 2nd. many times i have reported the same issue in Renault Hubli service center but never got a proper solution for this. i have googled to seek some information regarding the issue and i was surprised to see that there were lot of complaints reported on same issue. its seems to be production fault/ issue from Renault? i am very disappointed from Renault.
i appreciate a quick response and solution from Renault team on this.
i appreciate a quick response and solution from Renault team on this.
Renault Customer Care's response, Aug 16, 2018
Verified Support
Dear Veeresh,
Please check your private message and share the details for us to assist with your concern.
Please check your private message and share the details for us to assist with your concern.
Renault Customer Care's response, Sep 3, 2018
Verified Support
Dear Veeresh,
We understand that our team is in touch with you and assisting you in this regard.
We understand that our team is in touch with you and assisting you in this regard.
Renault Customer Care's response, Sep 5, 2018
Verified Support
Dear Veeresh,
We understand that our team has spoken to you about your reported concern and you will visit the Dealership for further assistance. In case of any support required please feel free to contact us at 1800-300-44444
We understand that our team has spoken to you about your reported concern and you will visit the Dealership for further assistance. In case of any support required please feel free to contact us at 1800-300-44444
Looks like I made biggest mistake by buying Renault Duster AMT diesel. Its 15 La vehicle but has started showing issues within just 2000k drive. Clutch burnout in the middle of the slow moving traffic, smell was so intense that we had to leave the vehicle in the middle of the road and run for cover. What kind of vehicle is this ? we call this SUV ? ghanta. my i10 ran for 8 years for 1.2La Kms without any issues.. Man what is this 15La for ? Anyway, looks like just like clutch we gave burnt our pocket as well.
Renault Customer Care's response, Aug 16, 2018
Verified Support
Dear Kiran Parasa,
Please check your private message and shared the details for us to assist with your concern.
Please check your private message and shared the details for us to assist with your concern.
Dear Team,
I am facing this problem with my Renault duster from sometime. When used my car in traffic for long time, gear gets stuck in first gear and unable to shift to second at all. I dropped my vehicle in silkboard Bangalore for rectification. They changed the clutch pedal and clutch cylinder with warranty. I had already informed them that pretty sure this issue is not bcz of clutch bcz the issue is only with one perticular gear. However they delivered my car back. When I drive the next time for a long traffic journey the great is again getting stuck. I dropped car back in the service station. Now I get a call back song they are unable to trace the issue when they trial drive it. I clearly stated that issue replicates only when driven in long traffic for a longer journey but they are not ready to listen saying it will never repeat. I see in this forum that the issue with free other vehicles were resolved after replacing gear synchronizer ring. I am not sure why can't they refer to other vehicle history and replace the required parts than trying out replacing unnecessary parts.
Please help me with getting this issue resolved permanently than trial outs.
Regards
Vishwas
[protected]
Renault duster KA05MS1100
I am facing this problem with my Renault duster from sometime. When used my car in traffic for long time, gear gets stuck in first gear and unable to shift to second at all. I dropped my vehicle in silkboard Bangalore for rectification. They changed the clutch pedal and clutch cylinder with warranty. I had already informed them that pretty sure this issue is not bcz of clutch bcz the issue is only with one perticular gear. However they delivered my car back. When I drive the next time for a long traffic journey the great is again getting stuck. I dropped car back in the service station. Now I get a call back song they are unable to trace the issue when they trial drive it. I clearly stated that issue replicates only when driven in long traffic for a longer journey but they are not ready to listen saying it will never repeat. I see in this forum that the issue with free other vehicles were resolved after replacing gear synchronizer ring. I am not sure why can't they refer to other vehicle history and replace the required parts than trying out replacing unnecessary parts.
Please help me with getting this issue resolved permanently than trial outs.
Regards
Vishwas
[protected]
Renault duster KA05MS1100
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Gear shifting (1st gear to 2nd gear) problem is solved after replacing the gear synchroniser ring
Thank you Renault Team
[protected][protected][protected]
Hi Renault Customer care,
This is Vinay holding the car num -KA-51, MF-2830,
I am also having the gear shifting problem. when shifting the gear from 1st to 2nd it is annoying me in heavy traffic and slow moving areas.
i am keep on informing the problem to service centre every time i visit( Renault whitefield, Trident Auto Enterprises P LTD, Bangalore)
the issue is not yet fixed from last 2.5 years.
below are the steps taken by service team.
>> Clutch bleeding during 1st complaint
>> Replaced the clutch pedal during 2nd complaint
>> Replaced Clutch hydrallic (slave cylinder, master cylinder and clutch hoses) during 3rd complaint
We do not want you to feel this way about us and request you to allow us some time to look into this matter. This has been notified to the concerned team and they will surely assist you further.
Just I wonder, should we also change both clutch hydrallic and gear synchroniser or only the gear synchroniser?
I have a Duster 2015 RxE model, and i have been facing the same issue for a very long time. I stopped sending my vehicle to the Company workshop around 2019 when the service center people stole the MapMyIndia navigation system chip. I have got my servicing done from other workshops and none of them could resolve the issue. I was going through many threads on the subject and finally landed here. I have just today left my vehicle for servicing and I am going to inform the service center to replace the gear synchronizer ring. Hopefully, that will resolve the issue. Wish to talk to you to more about the renault service issues. THanks in advance