[Resolved] Renault — Serious issue in new kwid.. Model 12/2015 | |||||
Myself *virender kumar, * very disappointed to inform you some serious Issued that i face with my *renault kwid (Rxt)* that i booked in *26 oct. 2015* and the dealer delivered the car *(Kwid rxt)white colour* in 11 January 2016 from *“aruna motors pvt. Ltd, vijaywada (Andhra pradesh)*. But I am very sorry to say that within two mounts itself the vehicle is having Lots of complaint. That i am mention here for your kind acknowledgement and I hope that you will take necessary action to recall the vehicles for solve The problems with *reanult kwid (Rxt)* *model 12/2015.* 1. The main problem that i face *(2 time (1st on date 26/03/2016 and next Within few days later 21/04/2016)*, that is starting problem, first i Occur in dated[protected] i call to the dealer about it and they reply To call customer care for road side assistance then i call to your r.S.A With *complaint reference(Renault 30592)* about this matter they sent There service on 12:30 pm night time to toeing the vehicles in service Station . Next day the dealer said that it is “battery problem” and we will Recharge it (Not replaced) and make me assured that the starting problem Will never happened again, even i asked to replace it but they refused *( Here i inclosed the service certificate issued by the dealer or service Provider i.E battery recharge only)* then it is again happened *(Date 21/04/2016)* within few days later when i was in a remote area during night Time around *(09:00 pm )* with my kids, suddenly during running condition It stop ignition (Staring problem) and problem occur, it was very pathetic Situation with me (What to do) i try to call the dealer or service Engineers those who attend my vehicles on dated *(28/03/2016 copy attached)* When the starting problem occurred on *dated (26/03/2016)reference number Renault 5799) *. It is clearly showed the dealers are not serious about Customers. 2. The glove box in the car was having problem with looking system within Two months after delivery of the vehicles that i put in the notice to the Dealers during first service of my car (Kwid). The copy enclosed with the First service details by the dealers. 3. The clutch is generated sound, and not only this was i surprised to hear Multiple sound while applying the brakes. It could hear clearly. I already Inform to the dealer r service persons during the time of first service of My car but they did not take it serious and still it could hear clearly. 4. Some time i feel that the braking also having some 5. System shut down issue is quite common . 6. Engine noise is leveraging more while a/c on. 7. Panic breaking and having sound. So, i hope that you will take the necessary steps to solve the problem that I mention above and you will take your customer fair positively. I am here Attached the details of all the documents of my vehicle (Renault kwid rxt). Even i visited in service center on saturday(23/04/2016) in vijaywada, but they asked me two more days to check it, i don't think they will make me assured so i think to go on other hard step that is cutomer court. I also read number of issued about the model but renault also not serious about the customer . I want they company should recall all the model and check the fault bcz it is technical fault with reanualt kwid Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Renault customer support has been notified about the posted complaint. | |||||
3 Comments | |||||
Comments
Hi virender sahrawat, we are sorry to hear about your experience. Kindly share your contact number and our team will get in touch with you at the earliest.
Reply
Renault is just making the spam mail to the customer, no doubt i got there phone call but i am not satisfy with their reply and i am surprise that they are asking for my phone number. i already put the complain but not update is their .
kindly call me with this number.
virender kumar
[protected]
kindly call me with this number.
virender kumar
[protected]
Dear Virender, thank you for sharing your contact number. Our team will get in touch with you shortly.
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