Reserve Bank Of India (RBI) — Complaint regarding ambiguity in received amount from ATM against the entered amount

Address:

Meerut, Uttar Pradesh

To, The General Manager Customer Care RBI Dear Sir, This refers to the above subject. I, Mr. R.B.Pal, an account holder in SBI Kutchery branch, Meerut, U.P, bearing an account no. [protected], hereby would like to register my complain against disputed amount received during transaction made from ATM no. s10a[protected] dtd. 01.01.2015 for an amount of Rs.15000/-, TXN no. 8937. While transaction, entered amount was Rs.15000/- but i receive only Rs.8000/- (Notes details received: Rs.500x15=Rs.7500 & Rs.100x5=Rs.500. Total Amount = Rs.8000/-). Also on transaction slip, the transaction amount was mentioned as Rs.15000/-. In this regard, I lodged a complaint to AGM-SBI Cantt, Meerut in writing and they assured me for reverting on the same. On 14.01.15, I again reported to AGM SBI Cantt, Meerut regarding investigation of the same using internal cameras as well as CCTV footage, but till date i have not received any satisfactory reply from the bank. This is highly unfortunate to say that being a recognized bank, till date no serious concern has been shown over this matter and trying to linger on the facts even on regular complaints/communications made to them. Since the matter is getting delayed day by day and seems to be suspicious, as till date I have not received any satisfactory reply from the bank's end. Hence I request you to kindly look into the matter on priority basis and kindly resolve the matter as soon as possible so as to avoid any further dispute. Waiting for your kind reply. Thanks, Dr.R.B.Pal +91 [protected]