[Resolved]  Reserve Bank Of India (RBI) — Credit Card Fraud

Address:

Mumbai City, Maharashtra

I, Sanjay Jain hold Citibank credit card no xx2048.On 20/12/14 at 1:34am Rs.30000 was spent in 3 equal tranches& none of them were conducted by me. I got a call from Malaysian HQ about observation on fraudulent transactions & blocked the card immediately. I lodged a complaint with the local police station about the same. Later I learnt that money was withdrawn from an ATM while MY CARD WAS IN MY PHYSICAL POSSESSION. This appears to be a case of Card Cloning.I am in no position to pay this amount which I have not spent. I am liable to pay interest on this amount which has been withdrawn from my Credit Card through an ATM. A security and privacy breach has occured, which I have never faced before in the past 20 years of holding Citibank Credit Card.I have lost confidence in the Credit Card System after being exposed to such risks.Kindly look into the matter and arrange reversal for Rs. 30, 000/-. RBI should tighten security measures to be taken up by banks in the general interest and safety of the people.