Reserve Bank Of India [RBI] — Demonetization; exchange of old currency notes to new

Address:

Nalgonda, Andhra Pradesh, 508206

Hi, This complaint is about exchange of old currency notes to new when the government has demonetized the Rs 500 and Rs 1000 notes. I went to Bank of India on 11 Nov 2016 for exchange of old Rs 500 to the new ones by using my Driving License standing 2 hours in queue but surprised when they said that my identity is already used before this time for exchange or could be the website is not accepting my identity. I want to know if there is a way to find out if my ID card is used by some one already in any bank. The banks should send messages after exchange of currency and also take finger prints of the person who cane for exchange of money.