Reserve Bank Of India [RBI] — I am complaining about misselling by idbi bank borivali w, near bhagwati hospital

Address:

Mumbai City, Maharashtra, 400030

Respected Sir/Madam,

This is in regards with commercial vehicle loan i have applied from IDBI bank through intermediatery agency. I will be deplyoing a vehicle to Uber Taxi business and received a quote from IDBI bank with 11% rate of interest in the month of June. We went to proceed with the process post monsoon in the last week of September to IDBI's Borivali W branch (Near Bhagvati Hospital) and we were told to purchase Life Insurance compulsary which was not communicated to me initially. They also refused to owner the terms if i do not go ahead with Life Insurance. Bank manager even said he will try to do @ 10.8% since i have existing account under my company name (Seven Ventures Pvt Ltd) at IDBI's Mahim branch.
I have been in touch with IDBI customer care however no concrete action being taken.
I feel this is clear case of misselling and I should be ownered Commercial Vehicle loan at promised rate of interest without me having to purchase any additional product.