Reserve Bank Of India [RBI] — No cash received in atm withdrawal & amt deducted from account

Address:Mumbai City, Maharashtra, 400025

Rakesh mhatre

To
Prabhadevi. [protected]@bankofindia.co.in

Cc
Headoffice. [protected]@bankofindia.co.in

Oct 20 at 3:11 pm

Dear manager good afternoon

This is in regards to our meeting today in branch for atm withdrawal issue

Of my elder brother mr. Rajan sadanand mhatre who had made cash

Withdrawal transaction of rs.7000/- in boi atm appasaheb marathe marg

Prabhadevi on 14th oct 2016 at 5pm. He said he was not in receipt of rs.7000/-

Cash as same was not dispensed after the command & he immediately

Reported to the security who is the witness of same & asked him to relax

As same thing has happened with other customers too as said by him

& this is common error & the amount will get automatically reversed. He was even

Advised to contact prabhadevi branch where my brother rajan mhatre has

Account. My bother immediately visited you at 5.15pm & you asked him to

Meet mrs. Smita who in then asked my brother to have patience till 5/6

Days & took his complaint of not getting cash from atm & mailed to respective

Concerns.

Today being 6th day he checked the account but the reversal was not taken

Place so i met you on his behalf & smita madam & you confirmed that transaction

Was successful which i denied & challenged & asked you to take cc tv footage of

The transaction as suggested by my brother where madam suggested to send my brother

To fill insurance form as well as to deposit 2500/- for footage charges.

My brother met you but smita madam advised him to write a letter to the banking

Authority for the incidence of error from atm but formality of insurance claim was

Not done hence i immediately transferred rs.10000/- in his s/b account as he

Is retired person since years & i have been helping him financial;y every month

For s.11000/- which you can check online transfer in his boi s/b account statement

Every month.

My humble question is why should a person suffer for error in atm machine or

Ystem error of bank of india or atm operator? Who will be responsible if anyone

Has no money at all like my brother has balance amount of minimum dues as per

Policies of bankers & he is in emergency of money. Why would anyone wait for

7 days & what is the compensation bank is providing.? We were advised to deposit

Rs.2500/- for c c tv footage which are non refundable in case of success of bank

Then where is same amount deposited as a security by bank to the customer if transaction

Is not successful & cash is not collected? What is the compensation amount for delay

In returning the cash to a customer who may be in need of the cash that time?

We being customers more than 2 decades & having chain of accounts in boi

Prabhadevi branch in the name of mhatre's my joint family residing adjacent sharing

Common wall of premises of bank & my building ganesh prabha.

I hope you must be having solution to my query

Regards on behalf of mr. Rajan s mhatre ([protected] disputed a/c)

Rakesh sadanand mhatre (A/c sb [protected]/[protected])

[protected]

reply reply to all forward more


To


Prabhadevi. [protected]@bankofindia.co.in,
Headoffice. [protected]@bankofindia.co.in,
[protected]@bankofindia.co.in

Cc

[protected]@iba.org.in

Bcc

Message body

On thursday, october 20, 2016 3:11 pm, rakesh mhatre wrote:

Dear manager good afternoon

This is in regards to our meeting today in branch for atm withdrawal issue

Of my elder brother mr. Rajan sadanand mhatre who had made cash

Withdrawal transaction of rs.7000/- in boi atm appasaheb marathe marg

Prabhadevi on 14th oct 2016 at 5pm. He said he was not in receipt of rs.7000/-

Cash as same was not dispensed after the command & he immediately

Reported to the security who is the witness of same & asked him to relax

As same thing has happened with other customers too as said by him

& this is common error & the amount will get automatically reversed. He was even

Advised to contact prabhadevi branch where my brother rajan mhatre has

Account. My bother immediately visited you at 5.15pm & you asked him to

Meet mrs. Smita who in then asked my brother to
Have patience till 5/6

Days & took his complaint of not getting cash from atm & mailed to respective

Concerns.

Today being 6th day he checked the account but the reversal was not taken

Place so i met you on his behalf & smita madam & you confirmed that transaction

Was successful which i denied & challenged & asked you to take cc tv footage of

The transaction as suggested by my brother where madam suggested to send my brother

To fill insurance form as well as to deposit 2500/- for footage charges.

My brother met you but smita madam advised him to write a letter to the banking

Authority for the incidence of error from atm but formality of insurance claim was

Not done hence i immediately transferred rs.10000/- in his s/b account as he

Is retired person since years & i have been helping him financial;y every month

For s.11000/- which you can check online transfer in his boi s/b account statement

Every month.

My humble question is why should a person suffer for error in atm machine or

Ystem error of bank of india or atm operator? Who will be responsible if anyone

Has no money at all like my brother has balance amount of minimum dues as per

Policies of bankers & he is in emergency of money. Why would anyone wait for

7 days & what is the compensation bank is providing.? We were advised to deposit

Rs.2500/- for c c tv footage which are non refundable in case of success of bank

Then where is same amount deposited as a security by bank to the customer if transaction

Is not successful & cash is not collected? What is the compensation amount for delay

In returning the cash to a customer who may be in need of the cash that time?

We being customers more than 2 decades & having chain of accounts in boi

Prabhadevi branch in the name of mhatre's my joint family residing adjacent sharing

Common wall of premises of bank & my building ganesh prabha.

I hope you must be having solution to my query

Regards on behalf of mr. Rajan s mhatre ([protected] disputed a/c)

Rakesh sadanand mhatre (A/c sb [protected]/[protected])

[protected]
Was this information helpful?
No (0)
Yes (0)
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
Dec 01, 2016
Updated by stazonal
This query is not yet resolved after many days & even CC TV footage is not shared
kindly do the needful
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reserve Bank of India [RBI]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    4503
    Pending
    0
    Resolved
    646
    Reserve Bank of India [RBI] Phone
    +91 22 2266 0500
    +91 22 2260 1500
    Reserve Bank of India [RBI] Address
    21st Floor, Central Office Building, Shahid Bhagat Singh Marg, Fort, Mumbai, Maharashtra, India - 400001
    View all Reserve Bank of India [RBI] contact information