Reserve Bank Of India [RBI] — No cash received in atm withdrawal & amt deducted from account | |||
Rakesh mhatre To Prabhadevi. [protected]@bankofindia.co.in Cc Headoffice. [protected]@bankofindia.co.in Oct 20 at 3:11 pm Dear manager good afternoon This is in regards to our meeting today in branch for atm withdrawal issue Of my elder brother mr. Rajan sadanand mhatre who had made cash Withdrawal transaction of rs.7000/- in boi atm appasaheb marathe marg Prabhadevi on 14th oct 2016 at 5pm. He said he was not in receipt of rs.7000/- Cash as same was not dispensed after the command & he immediately Reported to the security who is the witness of same & asked him to relax As same thing has happened with other customers too as said by him & this is common error & the amount will get automatically reversed. He was even Advised to contact prabhadevi branch where my brother rajan mhatre has Account. My bother immediately visited you at 5.15pm & you asked him to Meet mrs. Smita who in then asked my brother to have patience till 5/6 Days & took his complaint of not getting cash from atm & mailed to respective Concerns. Today being 6th day he checked the account but the reversal was not taken Place so i met you on his behalf & smita madam & you confirmed that transaction Was successful which i denied & challenged & asked you to take cc tv footage of The transaction as suggested by my brother where madam suggested to send my brother To fill insurance form as well as to deposit 2500/- for footage charges. My brother met you but smita madam advised him to write a letter to the banking Authority for the incidence of error from atm but formality of insurance claim was Not done hence i immediately transferred rs.10000/- in his s/b account as he Is retired person since years & i have been helping him financial;y every month For s.11000/- which you can check online transfer in his boi s/b account statement Every month. My humble question is why should a person suffer for error in atm machine or Ystem error of bank of india or atm operator? Who will be responsible if anyone Has no money at all like my brother has balance amount of minimum dues as per Policies of bankers & he is in emergency of money. Why would anyone wait for 7 days & what is the compensation bank is providing.? We were advised to deposit Rs.2500/- for c c tv footage which are non refundable in case of success of bank Then where is same amount deposited as a security by bank to the customer if transaction Is not successful & cash is not collected? What is the compensation amount for delay In returning the cash to a customer who may be in need of the cash that time? We being customers more than 2 decades & having chain of accounts in boi Prabhadevi branch in the name of mhatre's my joint family residing adjacent sharing Common wall of premises of bank & my building ganesh prabha. I hope you must be having solution to my query Regards on behalf of mr. Rajan s mhatre ([protected] disputed a/c) Rakesh sadanand mhatre (A/c sb [protected]/[protected]) [protected] reply reply to all forward more To Prabhadevi. [protected]@bankofindia.co.in, Headoffice. [protected]@bankofindia.co.in, [protected]@bankofindia.co.in Cc [protected]@iba.org.in Bcc Message body On thursday, october 20, 2016 3:11 pm, rakesh mhatre wrote: Dear manager good afternoon This is in regards to our meeting today in branch for atm withdrawal issue Of my elder brother mr. Rajan sadanand mhatre who had made cash Withdrawal transaction of rs.7000/- in boi atm appasaheb marathe marg Prabhadevi on 14th oct 2016 at 5pm. He said he was not in receipt of rs.7000/- Cash as same was not dispensed after the command & he immediately Reported to the security who is the witness of same & asked him to relax As same thing has happened with other customers too as said by him & this is common error & the amount will get automatically reversed. He was even Advised to contact prabhadevi branch where my brother rajan mhatre has Account. My bother immediately visited you at 5.15pm & you asked him to Meet mrs. Smita who in then asked my brother to Have patience till 5/6 Days & took his complaint of not getting cash from atm & mailed to respective Concerns. Today being 6th day he checked the account but the reversal was not taken Place so i met you on his behalf & smita madam & you confirmed that transaction Was successful which i denied & challenged & asked you to take cc tv footage of The transaction as suggested by my brother where madam suggested to send my brother To fill insurance form as well as to deposit 2500/- for footage charges. My brother met you but smita madam advised him to write a letter to the banking Authority for the incidence of error from atm but formality of insurance claim was Not done hence i immediately transferred rs.10000/- in his s/b account as he Is retired person since years & i have been helping him financial;y every month For s.11000/- which you can check online transfer in his boi s/b account statement Every month. My humble question is why should a person suffer for error in atm machine or Ystem error of bank of india or atm operator? Who will be responsible if anyone Has no money at all like my brother has balance amount of minimum dues as per Policies of bankers & he is in emergency of money. Why would anyone wait for 7 days & what is the compensation bank is providing.? We were advised to deposit Rs.2500/- for c c tv footage which are non refundable in case of success of bank Then where is same amount deposited as a security by bank to the customer if transaction Is not successful & cash is not collected? What is the compensation amount for delay In returning the cash to a customer who may be in need of the cash that time? We being customers more than 2 decades & having chain of accounts in boi Prabhadevi branch in the name of mhatre's my joint family residing adjacent sharing Common wall of premises of bank & my building ganesh prabha. I hope you must be having solution to my query Regards on behalf of mr. Rajan s mhatre ([protected] disputed a/c) Rakesh sadanand mhatre (A/c sb [protected]/[protected]) [protected] Was this information helpful? | |||
Reserve Bank of India [RBI] customer support has been notified about the posted complaint. | |||
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