Reserve Bank Of India [RBI] — Transaction from atm but did not received the money. Not getting the money after complaining to the customer support of the bank.

Address:

Alwar, Rajasthan

Respected Sir,
I have my bank account in ICICI Bank. I made a transaction of Rs 10, 000 on 2nd of Jan. 2016 from the ATM o[censored]nion Bank situated at Neemrana (Raj.) at 5:14 pm. I successfully inserted my card and requested a withdrawal of Rs. 10, 000. However, the ATM machine showing the message of "please wait your transaction is being processed" but after few seconds the main screen of the machine started to appear. I Wait there only so that may be the money came out but it did not.This clearly shows something went wrong during the transaction and I did not received my money. I was also not given a receipt of any kind. The machine is clearly malfunctioning. The amount was debited from my account as i received the message of deduction from my account. I made a complaint for the same to the customer support service of the bank. They told me to wait for 24 hrs and i followed the same but the amount was not credited to my account. I again called them and now they told me to wait for 7-9 days and registered my complain. After three days from the incident now i am worried about my money. As a student i do not have any source of income and that was only the money which i have saved for my collage fees. I am in big trouble as i do not know whether i am getting my money or not. I now loosing the trust on the private banks. Kindly please help me. I do not know what should i do. The only option i have is to wait till the amount is credited and there also a fear i am facing of loosing my money. Please take necessary step as soon as possible.

Thanking you
Yours truthfully
Kamlesh