Reserve Bank Of India (RBI) — Unethically debited non maintenance charges

Address:

Jaipur, Rajasthan

respected sir/madam, i am pankaj tank having a savings account in indusind bank jaipur whose details are as follows
account number[protected]. Indusind bank debited rs 393 as non maintenance charges while the condition is i need to do atleast one online transaction and one debit card transaction once in a month to avoid any non maintenance charges. but Indusind bank doing unethical practise of charging non maintenance charges from customer for this they freeze my savings account without giving me any notice or information for the same. Whenever i go to do online transaction or debit card payment, my transaction goes decline due to technical errors. that time i though might be some error doesnt allow me to complete this transaction that's why i complete that pending transaction with some other bank account. this happens always. one day i goto bank and let know the reason why always my transaction always decline to complete, then bank employee told me that your account was on freeze and you are not allowed to do any transaction by indusind bank. when i requested to credit the same amount to my account back they misbehaved and loud & not ready to credit the same to my account.

sir / madam tell me how could i do transaction when my account was freezed by indusind bank
and why indusind bank doesnt let me know that my account was put on freezed
what is the reason to freeze my account
why non maintenace charges debited to my account when my account is not active
i am not finding my mistake or i dont voilate any of bank's policy

sir / madam i requesting you to please take an appropriate action towards indusind bank for this unethical practise they are doing with their customers. How could we appreciate to use banking services with confidence when such charges we need to pay without violating banks policy. today even jan dhan yojna gives all indian to maintain zero balance saving account facility. in this era, how we can able to grow while paying such huge charges to bank for their unethical practises.

sir/madam might be my words are not correct to explain my feelings but help me in this to get back my money which was wrongly debited by bank. i am continously calling and meeting bank representatives for the same. please note these reference numbers 28484269 & 28529458 & number of meetings personally to various bank employees.

i hope a positive resolution / action comes from your end

thank you
Pankaj Tank