Richfeel Trichology Centre Customer Care

Richfeel Trichology Centre Customer Care

Richfeel Trichology Centre

Ground Floor, Jai View Building, 17th Road, North Avenue, Santacruz (West)
Mumbai
Mumbai City District
Maharashtra
India - 400054
Landmarks: Opp. Rajesh Khanna Garden

Customer Care Phone Numbers and Contacts

Tollfree:
1 800 266 7333
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Phone:
+91 22 2660 9090
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+91 90 2298 8151
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Webpages:
Satisfactory Rating
95%
Complaints
47
Responses
46
Resolved
44
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.
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Richfeel Trichology Centre related photos (3)

Richfeel Trichology Centre Customer Care related pictures (3)

Richfeel Trichology Centre Complaints & Reviews

Richfeel Trichology Centre — The product (Medicines) they provided was so useless not at all value for money and their behavior is so unethical

 Rimpy Bhatt on Jan 28, 2016
I went to richfeel 2-3 months back and they provided me with 3 months course medicines and told it will be effective, but the product and their service is so fake and useless nothing change i can see in my hair. today i went to ask for refund as some medicines i havent touched also but their behaviour is so rude and third class, instead of talking and handling the situation they were laughing at us. and they are not giving my money either back. they cheated on me by giving useless medicines

i want my money to be refund any how....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Richfeel — Anagrow treatment

 Nrjkm on Jan 20, 2016
I paid an advance of 33000 to Richfeel for Aargrow treatment but know I don't want to take their treatment and I requested them for refund but they are denying it and saying that can only issue a credit note through which I can take their products if I am not interested in treatment. Fact is I am not interested in any of their product. This company is ruining a fraud business.

I took their medicines for two month and their is no positive effect and then I decided that I will not take their treatment and I requested them for refund of my advance amount....
Complaint comments  Read comments Complaint category Health & Beauty

Richfeel Trichology Centre — Unprofessional behaviour and worst service [Resolved]

 Bharat Sengar on Jan 1, 2016
I had ordered a hair system which was serviced by Richfeel Brookefield centre. Now they are denying me to provide the tape required for the hair system and forcing me to use the gel which requires 1200 every 20 days. Such unethical practices should be brought to a stop and taken care at the management level....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Richfeel Trichology Centre — Unnecessary packages and adverse effect the treatment [Resolved]

 Shivendra Ydv on Nov 9, 2015
I have been visiting richfeel at kamla nagar since last winters and nothing positive has happened so far. I was suggested anagrow which has deteriorated my hair structure, density and lining. At my centre(kamla nagar) there is lack of professionalism also. You will find lack of skills in the technicians and in the staffs . since anagrow has deteriorated my condition i want to terminate it and also want my money back....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Richfeel Trichology Centre — Cheater and fraud company [Resolved]

 rajvarma27 on Oct 27, 2015
I was lured by the impressive and promising Advertisements published by them on Print and Social media.
I visited their Thakur Complex Branch where I was assured that my Male pattern baldness can be cured via Anagrow treatment the total cost of which (after 35% discount) came to Rs. 48, 000/- .
For the first 45 days they carried out the cleansing of my skalp and once it was over I was given Anagrow Kit to apply on my scalp 4 times a week.
This is a very time consuming and tedious task as you have to create partitions and apply anagrow soln. with a dropper and in also use a...
Complaint comments  Read comments Complaint category Doctors

Richfeel Trichology Centre — Fraud [Resolved]

 Mike1986 on Jul 24, 2015
i have problem of hair fall. after seeing richfeel advertisement in newspaper, i went to Kamla nagar center in new delhi. When I went to the clinic, doctor was not there. Receptionist told me we forget to inform you that doctor is not available but you should pay consulting fees and we will take a sample of your hair for testing. After paying consulting fees, they told me your report will come next week, so, you can see doctor when your report is available. Now i am trying to contact them but no one is available in the clinic to pick up a phone and when i called on their customer care number 90-22-988151,...
Complaint comments  Read comments [1]Complaint category Hospitals

Richfeel Trichology Centre — amount of Rs 61,798/- not refunded [Resolved]

 sandipchowdhry on Jul 20, 2015
The above centre located at Dwarka center Delhi is not refunding the above amount. Of Rd 61, 798/- paid vide bill no 72 Dr 14-09-2014 in the name of renu chowdhry case no DDK-120-5L. The amount was for hair transplant but on our doctors advice the same cannot be proceeded to . Last 2 months the company says it's process of refund is on but no refund. What a pity from a company who gives tall promises but fails to customer expectations. Kindly help us to recover the amount this company. Renu chowdhry 9810377449 Delhi...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Richfeel Trichology Centre — Fraudulent Service - Not real doctors [Resolved]

 disgruntledadi on Jul 18, 2015
I have a medical condition (alopecia aerata) and I was looking for a medical treatment. Someone recommended Richfeel, so I decided to give it a go. How I wish I had taken the time to read their website. The word 'Trichologist' should have set off the first alarm bell - Trichologists themselves are not normally licensed healthcare workers. But the center was big and shiny, with even the receptionist in a lab coat (how clever). The illusion created was about perfect for an unsuspecting layman. So I pay INR 1, 500 for a hair test, and then I talk to the "doctors". Oh, fun! I'm told I...
Complaint comments  Read comments Complaint category Health & Beauty

Richfeel Trichology Centre — taken package of Anagrow but not got good response from service desk and 8 months m waiting [Resolved]

 shammika on Jul 17, 2015
hello, my customer id 2577 from vashi clinic at sec:17, navi Mumbai, past 10months I submitted my roller because nt working properly even your anagrow technician find it but girl at your receptionist desk not listening it and because to avoid it she even not giving appointment and not replacing roller m requesting them every now then and because of that m facing problem even I had word with your Dr. but she said only sorry no action on it. it's affecting a lot ...hope m issue get resolve soon or I have to take strict action through consumer department ....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Richfeel Trichology Centre — No updates system [Resolved]

 Vani Paul on Jul 16, 2015
Hi, I am Rashmi today I took a appointment from your customers care centre in Delhi for Rajouri Gardern branch and they gave me evening appointment but when I was reached there no one is available there. In reception a lady said me today is weekly off nothing is going to be done. Means you people don't have any updates of your clinics. You people have no sense how the patient took a time from there busy lifestyle and and after reach there we know that today is weekly off and landlines are also not working you people should first confirm with your branch clinic while we give a appointment doctors...
Complaint comments  Read comments Complaint category Doctors

Richfeel — no result [Resolved]

 Santosh Kase on Jul 15, 2015
Dear I am using richfeel's product form last 2 and half month but no result from till today. They committed me your hair fall will be stopped in 2 months but no result shown in my hair. I am using there product regularly as per there instruction. Tablet also and precaution also taken by me but no result from this product....
Complaint comments  Read comments Complaint category Health & Beauty

Richfeel Trichology Centre — Bad Behavior [Resolved]

 pooja@hotmail.com on Jun 15, 2015
I was visited your saltlake clinic at kolkata on 8th june 2015. but got the bad behavior from the attending lady doctor.I asked her regarding the treatment but suddenly she got furious & made me harassed. I donot understand whether she is mentally ill or donot know the treatment. Please treat this as a serious issue otherwise you will loose the customers in future. Thanks Pooja...
Complaint comments  Read comments Complaint category Health & Beauty

Richfeel Trichology Centre — Don't have proper treatment knowledge [Resolved]

 Anilrpatil on Jun 7, 2015
I came to richfeel clinic (borivali west) about 2 months ago. Staff coudn't suggest me proper treatment because he had lack of treatment knowledge. He didn't even knew how to take hair sample n called another attendant. I paid ₹495 but it was not worth. I was so upset and mad that I didn't even bother to come back to collet my reports. Please Dnt send mail regarding any hair treatment because your staff don't know anything. Anil Patil...
Complaint comments  Read comments Complaint category Doctors

Richfeel Trichology Centre — Worst Service [Resolved]

 Abhijeet Mashale on May 31, 2015
Hi, I am Abhijeet Mashale I am client of richfeel Sourabh Hall clinic from last 4 - 5 years but everytime the service becomes worst worst. If it would be in my hand then I would have gievn the worst service award. I had complaint many time to Salma the center head but they do not improve in service, they are consistently very bad at service. For am simple appointment i have to call 3-4 times, everytime i get same reply that we will call you back and comfirm appointment but never get the call back anytime. Even yesterday I called 3 time for appointment but never got call back, so today...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Richfeel Trichology Centre — Counterfeit products selling by Richfeel Trichology center [Resolved]

 kumar0123456 on May 25, 2015
I am using hair system (Wig) buy from Richfeel. During the demo they told these systems imported from oversees and will cost around Rs 25000. While buying, It was told me that the system will also work at least 9-12 month after that you have to replace it. But, only after using 1 month I found that there is huge hairfall from that wig. I can see hairs all around in the floor. At the end of the 3 month most of the hairs from this system is fall down. The product is not unto the quality as mention earlier. Its look like a counterfeit product. When I call their clinics they ask me to visit...
Complaint comments  Read comments Complaint category Health & Beauty

Richfeel Trichology Centre — Reduced Hair Density in Hair system [Resolved]

 ranujain on May 18, 2015
Sir / Madam, I am Ranu Jain from Jaipur, I have purchased a hair system (Swiss Lace) and it was fixed on 13th/14th of Feb.15. At the time of purchase it was communicated that the life of hair system is one year and can be extended to 1.5 years. But at present the density of hairs of the system have considerably and significant reduced making scalp significantly visible. My RT is done twice a month basis since then and expect for the first time I have always complaint at the time of each and every RT that hairs are significantly falling and thus reducing the hair density and now situation...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Richfeel Trichology Centre — No refund of the medicines discontinued [Resolved]

 nimishan on May 4, 2015
I had enrolled myself with Richfeel in October’12 and I availed the services for some time. Post which my Gynaec advised me not to continue with the medicines that I had bought from Richfeel since they could interfere in the treatment I was undergoing. I contacted Richfeel Vashi and Borivali branches dozens of times which includes visiting the center personally 4 -5 times and also calling up the center but in vain. I did not get any response from them apart from telling me that they would get in touch with me in a couple of days. During my last visit I interacted with Dr. Amruta at the...
Complaint comments  Read comments Complaint category Health & Beauty

Richfeel Trichology Centre — Complaint regarding not proper Treatment given despite full payment made in advance [Resolved]

 vikas@gargrice.com on Mar 31, 2015
My ID or Reference No as per Richfeel records is : GK1059. To start with commitments made at time of Taking payment : (treatment taken : Anagrow full sesssions + home anagrow kit + medicine for full year + full year free follow up + complete analysis + 5 TST seatings)- complete year package- payment made in advance in three installments about Rs 50000.00 plus. * Full assurance of going back in male thinning pattern III Vertex to II stage with in 6 mnoths by Dr Eesha at GK Centre and Mr bharat, Centre manager gave assurance of best servce and proper follow up by all the centre wherever we will...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Richfeel Trichology Centre — Expired product sold [Resolved]

 Gaanesh A Iyer on Feb 10, 2015
Dear All, I had visited after seeing the Advertisement in newspaper i agree there was no compulsion like anyone else but from the beginning i knew i was taken for a ride.Still i thought lets take a trial & bought medicine stuff for 3 month trail But in utter shock i was given a bottle with no Manfacturing or expiry dates.The tab was supposed to be taken with 1 more supplementary, i called them for replacement or refund or i vl take legal action the lady Miss Sonal ( Manager) told me JO KARNA HAI KARLO .Now i hve decided to go legal. Gaanesh A Iyer 9768100110...
Complaint comments  Read comments Complaint category Pharmacy

Richfeel Trichology Centre — Fake Doctor [Resolved]

 Kamal0579 on Feb 6, 2015
I visited their clinic on 4th of Feb. Consulted with Dr. Mohit Kumar, who prescribed me some medicine, but refused to give me a prescription on the letter head of Richfeel, however when i insisted they gave me the prescription. The medicines are all allopathic medicines and when i asked the doctor to show the degree and registration number, te doctor showed me a degree which was of BHMS from Lucknow, UP. This shows that the doctor is Homeopathic doctor and he is not allowed to prescribe allopathic medicines at all. I would request all of you to check degrees of your conulting doctor and you can...
Complaint comments  Read comments Complaint category Doctors

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