[Resolved]  Ritu Wears, Big Life — Cheating in delivery of in store items

Address:

Indore, Madhya Pradesh

I purchased a wallet gift set on 18/7/15 from your stores located in C21 mall, Indore. The set contains 3 pieces a men's wallet, card holder and a ladies hand purse (these are listed in the contents as well on the box and store label). After I collected the item from counter and reached home, I only found two things, the card holder was missing from the set! Thinking that this might be in error I went the next day 19/7 to the store and found the missing piece on the stands. Upon taking this to the salesman and manager (they ate up my 40 - 50 mins in waiting!!) to my surprise they came back telling me the story that the store received only two items in the set and the third piece is sold separately. Well done cheaters!!! So the long story short - set aside the missing card holder, my experience with a renowned store chain like this is totally unacceptable. While this clearly is criminal offence (cheating), it comes as a shock for customers who trust branded stores such as yours. I also wrote about this incident to the company's only contact email id but didn't even go an acknowledgement. I wanted to share this experience with other shoppers/authorities so that they people are aware about this stores fraud practices