Royal Enfield — 150967 / Service Not Done Properly

Address:

Gurgaon, Haryana

Hi, This is regarding my complaint number 150967. As you already know I had issues with the digital meter and I had a word with your Territory Service Manager Mr. Akhil Mishra. So when I met him on 20/04/2015 at 11:00AM that time he told that it will take ample lot of time to fix the issues which was not told to me before hand. So when I visited again on 25/04/2015 he told me that all the digital meters arrived at his center are not in working conditions which shows the callous attitude your staff is having towards customer satisfaction and also at the same time I lost my helmet in your service center premises(Brawn Automobiles) where one of the cctv cameras was not working and other one's lens is not clean so nothing is clearly visible from it so as to identify the thief. This whole drama happened is well known to Mr. Akhil Mishra. Can i know who will pay for the helmet that i have lost now? Following are the problems which i am still facing after the service done from your authorized service station. 1. The chain set is making noise. 2. There is lot of vibration in fuel tank after the last service done from your authorized service center. 3. The rear view mirrors are vibrating at the speed of 40-45 ( MENTIONED IN THE LAST MAIL ALSO ) but no solutions are told to me to as of now regarding this issue. 4. Also i doubt the quality of the clutch wire in my bike as it is broken down twice in 3 months. 5. There is oil leakage from my bike's engine which was told to me that it is normal and it can be fixed so can you recheck it again because i don't think it happens in every Royal Enfield's bike. Apart from all this I registered the first complaint in feb. It took almost a month to start work on it. This whole episode is now hell lot of frustrating for me. If now all the problems are not resolved, I will register a complaint in consumer court showing all these mails as a proof of the words we are having. I am waiting for reply from your end regarding the theft of my helmet and above points that i have mentioned.