[Resolved]  Royal Enfield — Bike problem/Bad Agency service for a long time

Address:Fazilka, Punjab

I had bought my 500 cc classic Royal enfield in Jun2011 fro Royal enfield agency Muktsar Since the time i have bought it i have been facing a number of problems with it despite getting services regularly from Royal enfield agency(Abohar, pin-152116). In last two years there have always been some issue with the bike very frequently. It started with mobile oil leakge. Then very frequent spark plug issues which lead to bike not getting started. Lately bike suffered from a black smoke problem and it was not attended to properly by Royal enfield agency Abohar. When the bike was taken to Royal enfield amritsar they found that the piston kit has a problem and it had gotten loose and the other mechanic should have looked into it earlier during regular services. I had to bear 13000 INR to replace piston kit. Also i had got spark plugs replaced many times which get fused in a time span of a month or two sometime even lesser. Today, two weeks after getting piston kit replaced and engine remapping done for the faults in the system the bike wont start again. When consulted about it in the Royal enfield agency amritsar they told that there is oil spillover in spark plug and they dont know why it is happening. I am not sure what to do next as it being out of warranty i have to bear all the charges and still not get it fixed I am very disappointed with my royal enfield experience as it has been a very sour one owing to bad agency service and attitude. Royal enfield agency abohar has denied any responsibilty from their end telling me that they can not do anything about it Please help me for further action
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3453
    Pending
    0
    Resolved
    369
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information