Royal Enfield — Defective motorbike.

Address:

Jaipur, Rajasthan

This is to bring your kind notice with my utmost disappointment, i had purchased a Royal Enfield Classic 350cc from the Dealer "Aditi Motors, Jaipur" dated 27 November 2014. Since the date i am completely dissatisfied with the motorbike & services. I have reported the matter to the dealer several times but despite all my pleadings they have not made good the defect which is indeed regrettable and highly unbusiness like. Issues with the bike: 1)Heavy engine oil leakage. 2)Handle bubbling. 3) Electric start not working intermittently. 4)Tapid noise since the day bike was purchased, despite of many initial services the noise defect was not made good. Aditi Motors took more than 7 days each time of the bike given for service, (4-5 times) mentioning each day that they are figuring out with the trial and error method to rectify the issues. After following up on each day with reckless response i had to call the area service manager: Mr.Deepak Sharma, he suggested to give the last service try with aditi motors so i did the same following with the same reckless response, furthermore Mr.Deepak again referred for the service to JMS service centre. Bike was given facing the same issues to JMS, they too did not handled the query as per the requirement, after the second service with JMS upto a minimum extent the tapid noise was reduced further resulting to new problems like: Problem with right indigator, the bike is not smooth anymore, disturbance in gear change, electric start issues and heavy clutch load. Currently the bike is in no condition to ride, as i remove the bike from the side stand it starts with the oil leakage. After service with JMS the bike has been messed up and doesnot even run on the minimum idling and has lost its average pickup. Now with the expectation for compensation i request to finally call upon to: 1) Replace the bike with a new bike/or 2) Return the bike price & charges paid. Regards, Kunal khatri Email id: [protected]@gmail.com Contact no. [protected] Date: 2/10/2015