Royal Enfield — Defective Royal Enfield bike and exhausted by the service centres of Royal Enfield in Nagpur

Address:

Nagpur, Maharashtra

I have purchased a Bullet 500 on 21st August 2014 from Paragon Traders Nagpur.And has driven only 3000kms till now. I have been facing problems in my bike from the first day of my purchasing.Till date I have changed its Amp meter, alternator, self bearing as all of these were defective. Paragon service centre is the worst service center i have ever seen, I took my bike to the service centre a number of times, they keep the bike for days not even bothered to tell the customer what's happening, and when returns the bike no good is done to the bike infact more problems are created. The service center never have the part required to customer. There is no manager in service center to whom we can talk n ask for better solution. The owner and technical head are sitting in other shops, if any problems occurs we have to travel to there respective places to inform them. The attitude of the workers is very irresponsible. I have complained to the owner but even he is not much bothered about the behaviour of his workers. From seven months I have been fighting with this service centre for one or the other reasons and till date I m facing problems in my bike. The workers are roaming on the customers bike which he has given in the service center.They are attending break down of other bikes using the customer bike.Even I have seen customer waiting for their bike in the service center n bike is not present there . ROYAL ENFIELD BULLET was my dream bike. But after purchasing I haven't enjoyed riding it much because of troubles that arises in the bike and problems created in the bike by the service center. *Last time when I gave my bike for servicing in paragon traders, they returned the bike with a disturbing sound from shockups. Than again when given the bike to resolve that problem, they returned it with the same problem plus disbalancing of bike, its automatically going to right side.Have shown it to shri krishna automobiles also but neither he was able to solve the problem and he suggested it will b better i[censored] repair your bike from Paragon Traders itself as you have purchased from there. I'm exhausted by the service centre of RE in Nagpur. Have to roam from one service center to another in this summer days of Nagpur and no problems are solved but created. As I'm going to service centre a lot, have seen large number of people being unsatisfied by the paragon traders services .They somehow try to convince the customer that the problems are inbuilt in RE bikes The service centres of Nagpur are ruining the status of RE please do something and take strict actions against paragon traders service centre.