[Resolved]  Royal Enfield — delivery pending ...waiting for bike since january 2014

Address:East Godavari, Andhra Pradesh

Hi RE Customer service team, I live in Rajahmundry city ( Andhra Pradesh). I booked a classic 350cc black on 18th January, 2014 with Sri Ram Automobiles Rajahmundry by paying Rs5000/-. The dealer gave me a waiting period of 4 months and verbally assured me that between 2 to 3months if I pay one lakh in advance so that they will be delivering the bike. But even after 5 months and even I paid rupees 1lakh in advance on may 15th 2014 of waiting period they are not even telling me by which time I shall be able to get my bike. Store manager was always on leave or he is out on some work the staff in the store pick the phone and tell me they are not able to give any details and simply told me manager only knows everything . They told me they have received load delivery and black 350 was not there in the load, I request RE customer support team to look into the booking and delivery practice of the dealer. They shall deliver the bike as soon as possible. Atkuri. Syam Sundar [protected], [protected]@gmail.com.
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Complaint marked as Resolved 
my problem has been resolved by our Area Sales Manager located at Hyderabad office and they made a call to me and informed me that i can collect my bike on 16/06/2014... that is today... im very much feeling happy and excited ... thankyou
Royal Enfield customer support has been notified about the posted complaint.
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