Royal Enfield — Engine Problems since Purchase, so require engine replacement

Address:

Ahmedabad, Gujarat

Date: 19th March 2015 Dear Mr. Pragnesh Shah, Re: Chassis # ME3U3S5C0EK553231 Engine # U3S5C0EK553231 Bullet Electra 350 UCE ES (GJ 1SQ 8775) It was pleasure talking with you today! As discussed over the phone, that based on the orders given by you Mr. Manish Khandare - Territory Service Manager located at Ahmedabad office (Contact No.[protected] is supervising the 4th time Piston and Piston Block replacement in my 7 month old Newly Purchased Red Electra. i request you to kindly guide me why my Bullet needs the following:- 1. Piston and Piston Block Change for the 4th Time.? Kindly answer the following:- 1. Why you cannot change the ENTIRE ENGINE, in spite of the fact that I am getting the same problems repeatedly? 2. Are the engineers at Sarabai workshop UN-EXPERIENCED and UNEDUCATED, the reason they were unable to replace PISTON and PISTON BLOCK properly 3 times in a row? 3. Are you QUALIFIED and ENOUGH EXPERIENCED and MORE EXPERIENCED THAN THE ENGINEERS AT SARABI WORKSHOP ENGINEERS, the reason you want to get the PISTON AND PISTON BLOCK REPLACED it for the 4th TIME. 4. Will the bullet run for 20, 000 Kms after its WARRANTY GETS OVER with out the following problems:- a) Electric start problem b) Kick start problem c) OIL-UP IN SPARK PLUG d) Engine Noise e) Jolts and jerks problem As discussed, i will not accept the repaired bike until and unless you or any responsible chair holder from Royal Enfield does not answer my above mentioned all questions point wise. Kindly note that My RED ELECTRA no GJ-1-SQ-8775 is at Sarabai workshop (service station) since 9th march 2015 till date. I do not appreciate your reply, because i think even you are not serious about my loss of time and money, and REQUEST YOU TO KINDLY answer all my above mentioned questions. As i have clearly mentioned in my previous email that I HAVE ALREADY SPOKEN TO Mr. Manish Khandare - Territory Service Manager located at Ahmedabad office (Contact No.[protected] I also mentioned it very clearly in my previous email that even he is advising me to change the following: 1) Change piston and piston block FOR 4TH TIME Now my question is "Are the engineers at Sarabhai workshop unqualified and inexperienced?" If they are qualified and experienced technical engineers, then the logic of Mr. Manish Khandare DOES NOT work of changing the Piston and Piston Block for the 4th Time I have a question, WHY YOU WANT AN CUSTOMER WHO HAS SPENT 1.31 Lakhs to VISIT THE WORKSHOP AGAIN AND AGAIN FOR THE SAME PROBLEM? WHY ALL OF YOUR ENGINEERS KEEP ON ADVISING TO CHANGE PISTON AND BLOCK ALWAYS? IF ROYAL ENFIELD IS NOT A PERSON BUT A TEAM THEN, ALL TEAM MEMBERS MUST TRUST EACH OTHER, IF THE ENGINEERS AT SARABI WORKSHOP HAVE TRIED SOLVING THE PROBLEM BY REPLACING THE PISTON AND BLOCK 3 TIMES, THEN ITS TOTALLY ILLOGICAL TO REPLACE IT FOR THE 4TH TIME. Hence I have a polite request as a customer, who has spent 1.31 Lakhs behind purchasing this bike, kindly replace the entire engine with entire ignition system. As discussed, the following undermentioned problems are harassing me since the day I have purchased Royal Enfield from your show room. 1) Kick start trouble 2) Electric start trouble 3) Sound in engine 4) oil up in plug 5) Getting jerks & jolts while driving As discussed the above mentioned problems occurs periodically after every 500 to 1000 km. Your following engineers at the workshop of Sarabhai, Ahmedabad have tried solving the above mentioned problems. Mr. Ravi Mr. Jignesh Mr. Jigesh They have already taken the following actions to solve the problems. However the problems crops up. 1) Changed piston and piston block 3 times 2) Changed crank one time 3) Changed corroborator one time As communicated to you that I have been struggling to enjoy long ride in the purchased Royal Enfield which has costed me 1.31 Lakh. Since I have purchased Royal Enfield (7 months approximately), I am facing the above mentioned technical problems. If the desired action is not taken, then I may approach to consumer court or electronic media channels along with mass media for my help. Thank & Regards Dipesh M - +[protected] - +[protected]