Royal Enfield — Faulty Manufacturing of Bullet Classic 350CC

Address:Pune, Maharashtra

I, Gurudas Laxman Kamath purchased Royal Enfield Bullet Classic 350cc, Maroon Colour bearing Registration no.MH 12 LR 7532 on 20.01.2015 from one of your Authorised Dealer BRAHMA Motors, Wakdewadi, Pune, Maharashtra. During First 500 kms as such there were no issues with the Bike. During the Second Servicing on 3500 kms during the servicing it was informed to me that the Crank wheel of Chain sprocket has cracked and was needed to be replaced. Further the Fork was also out as the vehicle was tending to move on the right side (though I had not met with accident even of minor nature nor the vehicle had anytime fallen down). To replace the Crank wheel and rectify the Fork Out I had to pay Rs 3500.00 (which otherwise the servicing cost would have been Rs 300.00 only for the general checks and oil top up). In addition to the above there was lot of Vibration in the vehicle which is not rectified till date. After Servicing on 3500kms I had to go from Pune to Lonavala for some reason on 14.05.2015. During my return trip from Lonavala to Pune at around 10.30pm, the vehicle stopped abruptly near Khadki station. I tried to start the vehicle but was in vain. Then just to my surprise I could see the fumes from bottom side of the bike and was stunned to observe that the entire Silencer had become RED HOT. I was scared and luckily few people even at this odd hour came to me rescue and helped me to station the bike in nearby Parking Lot. The only thought which came to my mind at that moment was, why the Hell did I purchase this stupid Bike. Apart from this bike I am a proud owner of 4 nos of other brand Bikes and have travelled almost 20, 000 kms on an average on each bike but these have never given me any complaints so far in any of the case. In this situation, I was lucky enough to escape unprecedented severe accident and major injury. Once again my Bike was given to the Service Centre to look into and check all the Major points and also requested to change the Silencer, I got the bike on 12.06.2015. Sice I was not available in Pune I could not check the bike. On 15.06.2015 I left for Mumbai on the bike and observed that the Speedometer and Odometer is not working. I regret once again to iform you that the Service Centre is highly negligent ad have no Quality controls over the repairs which are beig carried out. Even my request to change the Silencer is unheard. ] I would like to hear from you in justice to me at the earliest. Your painfully, Gurudas Laxman Kamath
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