[Resolved]  Royal Enfield — Faulty rear shock absorbers

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Chennai, Tamil Nadu

I have purchased royal enfield classic 350 CC in the month of May'14, i did not have any problem for just a month post which i started facing various problem and the major problem is back pain, the number of time visited service centre at Virugambakkam Chennai for complaints is more than my service visit. I started complaining that i have been facing back pain after a month and just see what date is today we are in November 2014 it is almost 6 months over now post the purchase, till now none of the employee at service centre either mechanic have told me that the shock absorber is at fault, i have been visiting the service centre every week complaining the same issue but nothing has moved. Today after a great frustration i visited one of the bullet mechanic in mount road who is specialist in bullet confirmed me that rear shock absorbers are at fault and there is an oil leakage as well. Again today around 4 pm i visited Virugambakkam service centre, they have confirmed that the shock absorbers have gone and since they are shifting their service centre from Virugambakkam to Alapakkam they are unbale to replace it ( Have driven only 4600 KMs and still under warranty) and they have not taken any bullet for service nor attending complaint for the last 2 days not very sure how far it is true, have a doubt in order to escape they have routed me to Greames road service centre, called them and asked if there is any possibility of replacing it today, they told me that they have already have 4 bullet in que which are waiting for the same problem that is rear shock absorbers this shows that RE is not manufacturing proper shock absorbers and inturn they are just fooling around customers and they are playing drama in directing customers here and there so that warranty period perishes and they can collect money from customers on replacement of faulty spare parts shame on RE such a big company cant even look into customers issue and solve it then are there. I was more happy with Bajaj pulsar though it didnt have proper service centre and employees i was holding it for almost 10 years reason being it was good and minor problem occured. I wanted a solution for my complaint and i want it to be replaced at any cost since it is under warranty. Awaiting for a good response and not just the reply.