Royal Enfield — Faulty Speedometer/ Instrument cluster and bike stopping with "kanak" sound from engine.

Address:

Hyderabad, Andhra Pradesh

I bought Thunderbird 350cc Marine colour from Kayjee Engineers, Hyderabad, on 24th August 2014. During the first service at Kayjee Engineers itself the problem of Faulty Instrument cluster (as wrong fuel guage, showing various reading as half full, blinking empty, full in a few minutes when there was 5 liters petrol filled and also showing wrong distance, slow time, and some times time blinking on its own etc.) was raised along with other issues. At the service center, fuel tank was emptied and refilled and I was assured the problem was adressed as there were some particles in the tank. As the issue was still not addressed the second service was given to RE Brand Service Center, Hyderabad, raising the issue of faulty instrument cluster.. It was checked and the Supervisor Mr. Venkat and the Mechanic Mr. Pavan who serviced the bike agreed that the Instrument cluster was faulty and would be replacing the same in 3 weeks under warranty. They assured that the faulty instrumentclusters of new Thunderbird have been changed with new designe ones. They took photoes of the instrumentcluster, chasis and promised to call. They are yet to replace the same. Kindly do the need full and please reply. Regards, SreeDurga Pavani