Royal Enfield — Irresponsible service

Address:	Bangalore, Karnataka, 560100
Website:	royalenfield.com

On 18/04/2014 brought calssic 350 from pravalika motors from vijayawada. And i felt proud to have this bike because i am the only person having this bike at that time, later i cane real situation, that didnt took much time to realise to had foolish decision. Initially i claimed the mileage of 58 kms before first service.
Observations before 1st service: 1. Until we cross 2000kms, we should not cross 60 kmph speed. So little bit gear shifting problem 2. Should not ride more than for an hour because of rexin or leather seat. 3. Slight handle problem, felt weight on left hand for 1000 kms i have done first service, so explained the problem they not at all looked in to the problems which i told them. Simply they changed the oil and oil filters nothing more than that. They have completed it in with in 2 hours. Observations before 2nd service: 1. Pillion cant sit more than ½ hour, because of seat for classic models. I compared with the other bikes in the service centre. 2. I rode from hyderabad to bangalore. While riding the bike i claim good mileage until the bike doesn't get heated. So you have to stop the vehicle every 100kms for 30 min. Once gets heated i claimed 30 kmpl. Best time to ride enfiled is from midnight to morning because at that time bike doesn’t get heated quickly. 3. Changed the beating and noise in the engine a little. It’s a keen observation. For 3000kms i have done 2nd service and i have noticed all the observations i had. Same simply changing oil and oil filter, body wash and chain lubrication. No change at all in the observations. Observations before 3rd service: 1. Started annoying me with the beating and thump. Still happy because i am riding enfield. 2. Started slowly oil leaking from carburetor overflow pipe. Usually it pumps water if it mixes up with petrol. While writing the job card i clearly noticed about the problems (Handle, oil leacking, thump clearence). Simply they have done their routing job of changing oil and washing it. Got irritated with their work and not at all satisfied. While i was in trip to yarcad hills while return i used to get smoke from the back brake shoes. Its like something burning inside, simply they changed back brakes, they didn’t told me why it has happened. This time bangalore to hyderabad ride after 3rd service with same noise in the engine. After i reached hyderabad i met local person who is very famous in bullet and got fixed the oil leaking problem. He just locked completely the overflow hole, after that one more problem, petrol overflow problem, if i wasn’t off petrol knob. Observations before 4th service: this time i was very much serious about the work, because this is my lat free service if they wont clear in this i can’t ride this bike with these many problems: 1. Getting back pain while riding the bike, i believe in one thing if i am getting back pain its surely because of my back shocks. 2. Same noise in the engine 3. Petrol problems (Carburetor) 4. Chain adjustment 5. Handle problem this time they are not ready to change my shocks. So simply i argued with them i don’t need manual checking result i need some machine check. Finally they accepted to change back shocks replacement for free of cost. This time i didn’t left the vehicle at the service center i also stayed from morning to evening i want to see what they are doing and how they are doing. Still i failed because we have to wait in waiting room only we are not allowed near the vehicle while in work. They did same routine job changing oil and washing it not more than it. Observation before 5th service: this time i got fed up with company service guys, they are such a useless people. Why should i pay thousands of rupees for changing oil, so i have given to local guy but he is bullet specialist. At that time he noticed me that noise is because of tappet setting, engine has to open and needs to do head rework. Untill he told me i didn’t knew the technical work for noise was because of napple adjustment. He asked me bike for 4 to 5 days to do complete work, but i don’t have that much time to leave my vehicle. All because of i have to travel to bangalore from hyderabad. 6th service: recently i have done service for 17k kms in enfield service center. This time i knew the technical name that napple adjustment and tappet replace, so i asked them to open the engine. So they opened the engine and told me engine has to rework entirely. We would have been done free of cost if its in the warranty. Whole costs me around 17k rupees including general service and takes time for week, so i don’t have option so i accepted for that, because i can’t ride the bike with this much noise and that started getting smoke from exhaust. They dissemble the engine and sent to jc road for rework.

After a long mail oral communication they convinced me to replace the battery which i am facing problem with, as i knew its not battery problem it has some other problem. Everybody talking about the money which i have paid what about the engine life, usually what ever the work they have done they will at 40k kms for usual vehicle, for me its done for only 17k kms.

Now i am demanding for new engine.