Royal Enfield — Poor after sale service

Address:Kolkata, West Bengal, 743122
Website:royalenfield.com

I bought a royal enfield desert storm in February, 2015 as i had immense passion for bullets since childhood. i realised my dream at age 39 and you can well understand my love for the bike and my patience to wait this long. i bought the prized possession from country motors, helabattala, barasat. from day one, i realised that the kick was too hard/jammed and relied on self start even in the mornings. on each service the matter was brought into the notice of the service people but they kept on deferring the matter saying enfield has not sent spares. this has happened even today the fourth time and now service people have the audacity to say that we made a mistake by coming without informing them. i made a mistake by not bringing the matter to your notice at the first instance itself (although i am not sure of the outcome had i done so). also, i fail to understand that all additional attachments like back seat, nuts on side rails have started to rust (looking very ugly) just in 6 months. does enfield supply such inferior attachments. i had sent my brother in law for last service today with these problems but he is coming back again. i know my complain either will not be heard at all or will put me in a spot of bother whenever i face a problem of this nature. also my dream of owning a bullet is shattered as i cannot afford so much time on these issues.
Was this information helpful?
No (0)
Yes (0)
Royal Enfield customer support has been notified about the posted complaint.
Complaint comments 

Comments

please refer to my complain dated nov, 25th, 2015

my problem has been addressed partially. the issue of kick has been addressed to (some spares replaced and i have not been billed, other than rs 50.00 levied by the workshop for reasons unknown). the kick is still tight/hard but lot better than the earlier set up. also i have been made to know that the kicks of 500 cc bikes are little hard which a reasoning to which i have agreed to.

now for the second issue of the rusting of accessories (nuts and bolts for leg guard and back rest), the response by workshop people was that as the accessories are local and not provided by royal enfield, they are not replaceable. my point is i have bought a bike of royal enfield and the accessories were provided and charged by one of royal enfield's authorised outlet. why should i not be given genuine accessories (rust free) as other outlets provide and why will royal enfield not take responsibility of the items provided. now i have a doubt that perhaps even the leg guard is of dubious quality.

for the second issue workshop personnel shri avik promised to send down someone to replace (if agreed to by proprietor of Country Motors) yesterday. i understand that there may be commitments due to which adhering to time may not have been possible. even i am ready to wait, but what i am looking for is a confirmation that the issue will be addressed.

i have informed mr anand srivastava (who had called on behalf of royal enfield) of the same who repeated the same local fittings issue which is not acceptable to me. also as he has expressed his inability to respond by sms which has been my mode of communication as i am not into needless calling and follow ups for no fault of mine. i am not interested in communicating with him any further.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3453
    Pending
    0
    Resolved
    369
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information