Royal Enfield — Poor service at Frontline Automobiles service center Mangalore

Manjunath M T

from Hyderabad, Telangana

Address:

Dakshina Kannada, Karnataka

Dear Sir, I had purchased a Royal Enfield Thunderbird 350 from FrontLine Automobiles, Mangalore on 04.03.2013. Since begining there are 4 problems 1. Engine noise / Tank noise and Vibration . 2. Right side pulling. 3. Recent Problem: Fuse dead 5 times in one week (2 times before service and 3 times after the service with in one weeks time). 4. 1st week after purchase: I noticed that rearwheel alignment problem so i took it to service center they did some some fitting and it was fine. When i took thge bike for service for the next time they told me bearings are gone and needs to be changed which was setup wrongly by them in the last service. I had given my bike to FrontLine Automobiles service center more than 15 times for service. When the service is done it works fine for 3 to 4 days but again the same problem. The service centre doesn't have qualified technicians. I am writing this mail in order to apprise you. If you are of the opinion that I should consult some other mechanics, then there is no need for have exclusive Royal Enfield Service Centre. Please advice and rectify the problem, otherwise you will unnecessary bound me to file the case for deficiency of service and supplying of defective bike to me. For your information I am furnishing the details of my Bikes. Name : MANJUNATH M T REgn. KA 19 EH 3026 Engine No. U3S5C00B230582 Chasis No. ME3U3S5CODB230582 Date of Purchase :[protected]. Regards, Manjunath

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Comments

Gaurav Shetty

from Karwar, Karnataka

I booked a Showroom bike, MARINE BLUE THUNDERBIRD 500cc, I was told if i pay half the amount, the book will be in my name.I did so i paid 1, 03, 000 and today 10days later, i went to pay full amount, and the worst insult my bike is being sold to some one else right in front of my eyes. The sales manager has pulled out this cheap trick/gimmick/stint.

Frontline Royal Enfield Dealership, Mangalore
SalesManager - Mr. Sachin

My Footnote: Please do not MESS with the Powerful-Well Resourced-Educated Class.

Your Reply is awaited.

akshayshet

from Mangalore, Karnataka

The service is very poor. I had given my dessert storm for antirust coating. Within one week there is rust on the grills. Now after a month there is rust once again. The dealer should be penalised for such faulty services. Amount is already paid and as per the terms there is a warranty of 6 months. If called the service centre personnel ask us to deliver the vehicle and do not pick the vehicle from door step when the mistake is from the other side. Now there is a problem and my bike does not even start. Not even kick start. I had serviced my bike 45 days back. Please rectify. My vehicle no. ka 19 mb 8765.

Raghavendra Gangolli

from Delhi, Delhi

I gave my Bullet electra 2012 model for a service a week ago. I paid 6k and kept it in showroom for 2 days and told them to fix each and every issue. But after the service my vehicle started Wobbling (Front tyre) and headlight was focusing to up pointing to tree instead of road during Highbeam. After one week I again went there that time they fixed headlight issue (bulb was fixed reversely) and after that they told I have to go to puncture or any tyre shop to fix Wobbling issue. I got shocked because vehicle is Royal Enfield's and showroom is Royal Enfield's and they are redirecting me to another service centre. I can say that these showroom people only know how to increase the bill when you give the vehicle to service nothing else.. They are least bothered about customer satisfaction...