Royal Enfield - Pratik Motors ,panvel — Worst After Sales Service | |||
My bike is 10 months old, I have bought my Classic 350 from Prateek Royal Enfield, Panvel. On my 24th May 2014 i went to showroom for my 4th (Last free service), It was chaotic . There was no co-ordination among service manager, adviser and mechanic.I pointed out few minor issues in my bike as there was some noise in my bike's front rim. Before service my bike was all OK except some minor noise issues in front rim.After service i took test ride of it. The mechanic have messed it with my front disc brakes as it was totally lost its braking ability and It started malfunctioning. Also my bike's handle was pulling to left side . I had reported this case to adviser who had created my job card (Rajpal), He refused to accept that its their mistake instead blaming that these problems were already preset in my bike. Was this information helpful? | |||
 3 Comments | |||
Comments
yah, but please tell who will give good service for bullets arround panvel
Dear RE,
I am really delighted with your product TBTS 500 which is your amazing machine. To maintained this with best quality every customer of your company expect a good quality service. But sadly would like to inform you that the service center in Panvel a Pratik Motors is failed to deliver standard of quality which a product and company have.
The Free service is been taken for granted and been done by non technician. I witness a supervisor insisting a bike washer to perform a free service job. the same experience I get for my first and second service. I also found they charge for additive and chain lubricant but they never do it, after insisting and showing them that its not appled on chain, its look same as it is given before service then they acknowledge it and found that its a coordination issue and then did it.
I found such many issues with many customers in my presence at service center in last two services. The supervisors and advisors didn't have sense how to talk to customer who have love for there RE who cant tolerate such mismanagement in service which leads to poor quality service. I really doubt they really do check and inspect all mentioned parts as per the service manual.I would rate the service of this service station is really sub standard.
Apart from this I found in my service bill a false warranty is claimed for instrument cluster of 4k and on inquiry I have not given any clarification and failed to answer that it is really been changed for my bike or not.its clearly show there is something fishy going on.
I would like to request you and investigate this case and work out some improvements for service center quality and customer experience.
Would suggest a service center should have appropriate process which assure that all task as per check list is done and should handover a report to customer to have faith in them.
Hope to see positive solution to improve service centers service quality and customer care.
Thank you.
I am really delighted with your product TBTS 500 which is your amazing machine. To maintained this with best quality every customer of your company expect a good quality service. But sadly would like to inform you that the service center in Panvel a Pratik Motors is failed to deliver standard of quality which a product and company have.
The Free service is been taken for granted and been done by non technician. I witness a supervisor insisting a bike washer to perform a free service job. the same experience I get for my first and second service. I also found they charge for additive and chain lubricant but they never do it, after insisting and showing them that its not appled on chain, its look same as it is given before service then they acknowledge it and found that its a coordination issue and then did it.
I found such many issues with many customers in my presence at service center in last two services. The supervisors and advisors didn't have sense how to talk to customer who have love for there RE who cant tolerate such mismanagement in service which leads to poor quality service. I really doubt they really do check and inspect all mentioned parts as per the service manual.I would rate the service of this service station is really sub standard.
Apart from this I found in my service bill a false warranty is claimed for instrument cluster of 4k and on inquiry I have not given any clarification and failed to answer that it is really been changed for my bike or not.its clearly show there is something fishy going on.
I would like to request you and investigate this case and work out some improvements for service center quality and customer experience.
Would suggest a service center should have appropriate process which assure that all task as per check list is done and should handover a report to customer to have faith in them.
Hope to see positive solution to improve service centers service quality and customer care.
Thank you.
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Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
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I have done a big mistake by buying bike from pratik motors..
I would lyk to suggest d bikers tht not to service ur bike from pratik motors..
Instead of solving 1 problem they ll create another 2..
Pratik motors is degrading the name of royal enfield..