Royal Enfield — Regarding irresponsible and poor service by platinum Auto Pune

guruprasadmahale

from Hyderabad, Telangana

Address:

Pune, Maharashtra

I have given my Royal enfield classic 350 for service and repair under insurance claim on 1st of Dec 2014 with Platinum Auto Pune( Royal enfield authorized service centre) . The insurance company have accepted the proposal also. Now the issue is the from the day I am not aware what they are doing with my bike, till now no update from Platinum Auto as to when they will complete the service. while giving for service the date of delivery was 8th of December. Everyday i call them to know about the update, but what I hear is irresponsible excuses. Now after 2 months the Insurance company(HDFC) has come back saying that if it gets delayed more for submitting the claim they wont be in a position to reimburse. And the manger of Platinum Auto doesn't find my query as an apt one for him to reply. What ever I ask him he has only one sentence in store for me " I don't Know" . Inspite of my claim getting approved now it seems that because of the irresponsible behaviour of Platinum Auto i may loose my claim. I have given my Bike for service with platinum Auto thinking that they would also show the professionalism of Royal Enfield. Alas i Am at lose in believing them. Regards Guruprasad Mahale [protected] [protected]@yahoo.co.in

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Comments

patya7777

My REclassic 500 was not working properly it was getting pulled back and it was running like the a bike does wen the fuel is exhausted so i gave it too platinum auto pune first they told me that we think there must be sludge in the petrol tank which must have accumulated in the petrol filter in the injecter ( the color inside my petrol has olways been an issue from the purchase n my RE is just 3yrs old ) i said ok watever u feel n they had told me dat i ll get my bike dat day itself in the eve (it was friday 18th march 2016 ) but i got my RE on 22nd march 2016 and those dumb ppl hav even put the check in date and billing date as same i.e 22nd march 2016 . But the main issue is later they called me up and said that there is need to change clutch plates and the clutch friction kit i said ok and wen i went to take my bike they were still test riding it and the problem was nit resolved fully wen i went der they said sir we need to change the petrol filter too after making a bill of 6300 /- which included engine oil change due to opening of my the engine . I denied to change the petrol filter as i was out off budget and i asked dem can i change it later de said yes within 2-3 months den i checked my bike rode it, it was working better bt still the pull back was ( main problem ) still der olthough it was reduced bt it was der. I took my bike i used for 10 days n the condition became worst the pull back is nw stronger den before so my main concern or u can say complaint is that if they changed so many parts which were necessary there shud hav been atleast some progress did i spend 6300/- for riding for 10 days and i agree dat i didnt change petrol filter bt if it mattered so much did they change the clutch parts . I smell something wrong in this so plz look into this matter and try and resolve it as i m not a very rich person i love my RE like anything and i took it myself i m just 22 . These things are affecting yours company's image and branding adversely ! Waiting for your moves !
Sincere RE lover
Pratik Chavan
[protected]
Email- [protected]@gmail.com
Model no-800626
Invoice no-SINV[protected]
JOB CARD NO-RJC[protected]

VISHNU R.S

from Mumbai, Maharashtra

My name is Vishnu. Even my classic 350 is an unfortunate Victim of Platinum Auto's worst service. Extremely worst service.
I had given my bike for a paid service one week ago. After the service my bike stops all the time while applying clutch and shifting down the gear.
I guess it's a common problem with a solution is available. I approached the service center and informed them my problem.
What they did is they filled air in tyres and did some adjustment(do not know what adjustment) and after 10 minutes gave my RE back to me.
The same day my RE stopped at traffic signal again with same problem. Really embarrassing. Some how I could bring back RE back home and checked the spark plug.
It's completely loose. That means they could not take care of the basic things of a bike. My RE now stops automatically after starting. Really frustrated.
This Platinum guys are so technically weak that they could not fix this common issue. I felt they do not have any technician with proper knowledge about RE.

My last service cost was around RS.2300/-. Guys please try to avoid such irresponsible and technically weak service centres like Platinum auto.

If anybody knows where I can register a complaint against these guys, kindly let me know.

Thanks,
Vishnu
[protected]
[protected]@gmail.com