Royal Enfield — Service and commitment

Address:

Chennai, Tamil Nadu, 600084

Hi, i have purchased RE tn01ay4789 thunderbird 350 es marine in june end 2015 in velavan motors greams road, Chennai -06, i have done my 1st free service in same company service center which is in chandhok center anna salai, mount road, chennai, after that on 04/10/15 october my vehicle met with an major accident, at that time i have sent my vehicle to the same branch ie. 05/10/15, service adviser name tanizh mobile num: [protected] job card number: RJC[protected], and they have changed complete frame (chasis) and front full portion, for that repair they took almost 1 month for repair, and the bill was around 45k, in that 1 month time actually they should dosecond service also but they didn"t, after that floods and after we have no timeto do, few days back i went for service in velavan motors which is in porur because of very worst and dangerous service done by velavan service center ie. chandhok center anna salai chennai, 1, the main fork bolt was very loose which we can turn with hand, 2, the main wheel nut was also in same position and full vibration and woobling of front wheel and chain was also making tooooo noise, at that condition vehicle is totally out of control while driving, and also almost met with an accident again and again, after that repair job i have done 500 kms only till now, and i have taken appointment for service in same branch on 12/01/16 (tuesday morning 11am) i was so afraid of giving my vehicle in same worest service center so i went to porur service same velavan motors on 1st day ie. 11/01/16 morning at 8:30 am i went to for service they asked for appointment which i dint have, at that time i explained the condition of my vehicle for service manager but not responded, simply after that they gave appointment booking mobile num which is never responded number on that same day not only for me so many people are waiting and facing same problems, again they took an appointment directly by service manager which he was given on 13/01/16 morning at 09 am, as per booking i left my vehicle for service at that time i explained every single problem to service adviser, and he told me a major thing that chain was damaged and it should be replaced how come the chain will damage only 1, 500 kms done and saying that wont cover in warrenty and also he promised the delivery time by evening around 05 pm at that time i gave a bell to the service adviser([protected]) while i am starting from my place i asked for conformation he explained me that he will get back to me but no response after that, so i started all my way to service center and they searched for my vehicle which was not at all touched for service and simply saying that i wont finish by today you should come tomorrow by afternoon, and how rude this people are very very irregular, finally i am leaving my vehicle in service center i dont want my vehicle back they can sell or they can use it, its waste of my time and waste of money, we are royal enfield fans we have more than 3 vehicles we love royal enfield and we respect, but we have never seen this kind of service in my whole life, kindly dont loose our love, please please kindly take necessary action and do needful thanking you