[Resolved]  Royal Enfield — Un-Professionalism and Late Delivery of Bike By Sri Venkateswara Bike Zone, Chennai

Address:

Chennai, Tamil Nadu

Dear Sir, I would like to register a strong complain against Sri Venkateswara Bike Zone, No.27, Velachery Main Road, Pallikaranai, Mylai Balaji Nagar Behind Kamakashi Hospital, Chennai, Tamil Nadu. I would like to highlight the un professionalism, inefficiency and false promises made by this service centre for repairing my bike. On 20 Oct 14, my bike with Regd No MH 14 BU 0073 was collected by This service centre for routine repairs and I was told that my bike will be returned to me by 23 Oct 14 at most. However, it has been 18 days and Sri Venkateswara Bike Zone has failed to keep his promises. They don't have an plan and a deadline for repairing my bike. They keep promising me everyday that the bike will be repaired by next day and till now they have not repaired my bike completely. I have visited their service centre for more than five times for collection of my bike as per their deadline, but each time their has been some pending work in my bike. On 07 Nov 14, they told me that the battery bike is not operational and needs replacement. This defect they could have told me earlier so that I would have started process for battery replacement as the same is under warranty. And now they have given me some other battery with diffrent code on it which I cannot replace under warranty. I have purchased my bike in 2010, and till now have never faced such difficulty in any city, be it visakhapatnam, cochin or Pune. These people have such inefficiency that they required 13 days just to trace a normal electrical defect in the bike. I would request you to please intervene and help me get the bike after due repairs on time.I would also request you to press upon this service centre to return my original battery, which I can replace under warranty. It is requested that Royal Enfield group may please take note of this incident and investigate if they feel the requirement so as to avoid such incident in future and prevent the Untarnished image the Company which is being ruined by these un professional and inefficient people of Sri Venkateswara Bike Zone. Regards Avinash patnaik Ph No - Nine[protected]