Royal Enfield — Worst Service center experience, the condition of the vehicle deteriorating every day. 3 servicing in 3000 KM still issues not resolved

Address:

Hyderabad, Andhra Pradesh

Hello Royal Enfield, I brought a Classic 350 - Maroon from Go Green Motors, Gachibowli, Hyderabad on[protected] Reg No: TS07ED8125 Engine No: U3S5C0EK555557 This is regarding the problems that I have been facing from after sales services from Royal Enfield Service Center. Problems with the Bike:- Despite repeated complaints while handing over for service, following problem still persists. a. Gearbox very hard, makes loud noises when changing gear. b. Engine noise/vibrations, the cylinder makes clanking noise when revved. c. Handle vibrates a lot; hand goes numb after few KMs. d. Front suspension makes loud noise when going over bumps. e. Engine making loud rubbing noises when clutch is pressed. The vehicle has run only 3600 Kms and already after 3 services it is no near fixed, the gearbox is still a huge problem, sounds like a hammer on an anvil whenever changing gears. Engine noise has increased a lot, the cylinder is knocking at the head and making clanking noises and the whole bike vibrates. Handle vibrates a lot; hand goes numb after riding few kms. The front suspension is almost ruined and makes loud noises when going over a bump. It is an agony riding this bike and it feels like the whole bike will fall apart any moment. In fact my chain cover came loose and dangled, when investigated it was found the Nut has fallen loose due to heavy vibrations. Please find below the service history of the bike and the problems faced over time. From the starting day itself the bike was having problems with its gear, its gear was very hard and the whole bike vibrates when I put it into any gear with a loud sound. The engine also vibrates a lot when revved (more vibrations than other enfields). Service center: Go green Motors service center, Gachibowli, Hyderabad. Summary of service availed:- • 7-OCT-2014 - Took the bike for first servicing, listed all the complaints of the bike including Gearbox problem and too much vibrations in the engine, received the bike in few hours but when received the problems were all the same only the oil was changed and nothing else was rectified, when complained the service center people told that the gear box issue is normal and the engine vibrations as well (Cost: Rs.966). • 3-NOV-2014 – Was riding the bike for a month when I noticed the back wheel is splattered with black oil, was ignoring it to be mud before but when checked closely found that oil was leaking and the engine oil level is less than half. Took it to service center where they refused it to be oil leak first, when persisted they accepted that the engine oil seal was cut during oil change; they fixed it but charged me as well! (Cost: Rs.514). • 13-Dec-2014 – The bike was constantly giving problems, the gearbox is very hard and making lots of noise and rear break making lots of noise and not working properly. Front suspension also making loud noise when going over any bumps. Gave for 2nd servicing before time and KMs listing all problems but as same as before nothing got fixed. Topped up engine oil. • 14-Feb-2015 – Bike still giving problems, gave to 3rd servicing while listing problems of gear box, engine vibrations and also asked to change engine oil in hope the vibrations will go down. Bike received after 2 days, but three days after servicing the rear break started giving problems. (Cost Rs.966) • 7-Mar-2015 – The rear brakes started sometimes locking the wheel or not working at all, once coming out of a signal the wheels locked and I almost died in an accident. Took the bike to the service center again to fix the rear break, charged me for new break shoe, complained about gear box again and now the engine has started making more noises including knocking noises when at high rpm, it feels like the whole vehicle will fall apart. (Cost: Rs 350) Always after receiving the bike from every service I feel the gear is still hard and makes loud noise while changing gears, the issue was never addressed/resolved. It is after great deal of harassing and mental agony that I am writing this email to you, kindly look into this matter, after spending 1.3 Lakh+ on a premium bike this type of after sales service is never expected. Kindly help me on this and fix my bike under warranty, it has been months since I pointed out these issues to service centers (observed since purchase of bike) still my bike have never worked correctly. Hope you will take this up seriously and live up to your decades of reputation as one of the finest maker of Motorcycles. Thank You. Somnath Chakraborty, Hyderabad. emailid:- [protected]@gmail.com