[Resolved]  Safexpress — My package not delivered[protected]

Address:

Bangalore, Karnataka

I have ordered (Order ID [protected] ) a LED TV(Samsung LED 32F5500) of worth 38k in Shop.Airtel.com on 10 Sep 2014. When I ordered it they didn't mention any delivery date but they mentioned it will be shipped by 19th September 2014. As they mentioned, they shipped it on 15th September with Shipment id IBDELMAH797456C9FE (Infibeam Logistics) and Order status changed to completed. Also I got a mail from airtel shop saying that it will be delivered to my address with in 7days. Then it lied with Infibeam with 4 days and then they send to safe express with tracking number 80347646 on September 19th. I was informed that the package will come to my address with 7-9 working days. But when I try to track the package with Safe express the status remain same since 19th. I have written to Airtel customer care regarding the order status and also I have written to safe express about my package delivery dates. No body responding. Neither airtel nor Safe Express is not giving any status update on my package. As per Airtel Shipment mail I am supposed get the Package on 22nd.. Since there is no update I have raised a complaint on airtel on 23rd. Immediately safe express executive called me and told me that the package is in Bangalore I will get it by 24th. But till today I didn't receive it. I have called safe express couple of times. Every time I call them they are saying it will be delivered today. Please help me to get my money back or my TV as soon as possible. Today also I tried calling them multiple times but their contact number is asking me to drop a voice message. Due to holidays I had to move out of city for 10days. Because of this package I couldn't decide any thing. Neither airtel nor Safe express giving me proper delivery dates. My 38k simply got struck with them. I couldn't buy new TV as I have already ordered online and these people are not delivering it. I made the transaction on 10 sep and paid full money on the same day. Please help me to get it or at least help me to cancel the transaction and get my money. So that I can buy locally here in shops.