[Resolved]  Sahara Bus, Hyderabad — refund not made...1200

Address:

Hyderabad, Andhra Pradesh

I bkd a bus tkt online, but after a debit to my bank acct, the tkt was not issued. This hapnd on 29 dec 2013.
I made over 100 calls .The response was stupid. New reps would come aand after listening to the issue would say they would get back...they never did. My nbr was marked and sometimes it would just be left hanging.

I phoned Mushtaq, possibly the chief person=MD. He was very rough blamed for delay and said it cant be refunded.
I sent emails, feedbacks, SMS apart from over 100 ph calls. Even 2 regd letters are unreplied.

Will someone advise me on how to recover the amount? Sahara bus, lak.di.ka.pool, hyderabad.
K Ramani mumbai 21.6.14