Sai Service Station — Regarding delivery and agent of rto for passing

Address:

Thane, Maharashtra, 401303

Hiii
I book vitara breeza on 21st september 2016 from authorised centre sai service at virar west. Docket no. [protected] paying rs.21000/- booking amt.
On 18th november 2016, dealer call me. One of customer whom alloted the car but that customer have payment issues. He told me if i arrange the payment then they will allot the same car on my name. I discuss the same situation with my bank manager and request for the urgent process. The managet wil told me within friday he will release my loan. On friday 25th november 2016 i cleared my balance payment rs. 11, 82, 586/-. After that the sai service commited me on wednsday 30th november 2016, the will give me delivery. But that not possible thay told me, sai service rto agent bandya will hospitalised hence the passing process is not done. I planned for delivery at my family, relative and friend circle. On same day they do another commitment within 2 days they will do that passing and delivery. After 2 days, they contact me and told agent is still hospitalized. You can arrange your agent with them and done the process. Im also going to rto. Passing is almost done. My agent will done that in rs. 6000/- adjustment fees and sai service agent told me rs. 10, 000/- to 12, 000/- adjustment fees. But at the moment my agent going to pay tax the sai service another agent mr. Yogesh call to the second agent mr. Suresh. And told my agent dont pay the tax, tax will be pay sai service. Im also there at that time. I call at sai service sales executive ms. Shraddha and discuss with her. She told me you got your delivery today. And sai service will pay the tax. But at the evening she call me and told me the process will not complete because of my agent fault of not take order. But the sai service agent stopping him on that time. It means my agent mr. Kishor is not in fault.
And finally once again my plan flopped.

What is meaning of that, what about the customer excitment of new car.
The sai service has only one agent, if they have another option then havent face the same problem. Sai service make fake commitment.

Ab excitement ki waat laga di.
Even i will agree for paying rs. 10, 000/- to 12, 000/- for adjustment fees in rto.

I will take all accessories for my new car by paying rs.50, 000/-

I think the sai service sai service agent mr. Yogesh ko kuch khane ko nahi mila toh usane process ko rukha ke rakha. Varna mera agent toh muze tax ka sab clear karke de raha tha.

How i trust on your dealer.
Please take action on that