Samco — They are lost my documents ..how irresponsible

Address:Bangalore, Karnataka

I had given my documents to open account 1 month ago. Since then I am trying to reach them and they are not responding to any of my mail. Today when i called them on their customer care number then they are saying we have couriered your documents through DTDC service and they have lost my documents. And they are saying they cant help in that since they are in different city. What the hell is this. Is this professionalism?
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    SAMCO Securities Phone
    +91 22 6169 9000
    +91 22 2222 7777
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    1004 - A, 10th Floor, Naman Midtown - A Wing, Senapati Bapat Marg, Elphinstone Road, Mumbai, Maharashtra, India - 400013
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