Samsung — A/C service problem

Address:

Chennai, Tamil Nadu

Hi sir, My samsung a/c number is [protected]. My husband name is S.Rengaraja. Mobile - [protected], [protected] I have a samsung 1.5 ton split A/C purchased on April 2012. Last one week I got less cooling. So I booked for a/c service on 31.01.15. On Monday service man came to our home for service, at the time my parents were in home. He simply saw the a/c and didn’t do any service, but he said coolant was leaked need to refill for that I need to take indoor unit for service. I will come tomorrow to collect that. Then he charged 300rs since we have 50% offers in service charge and he said will reduce in tomorrow’s bill. Then once I come home my parents informed this, and I got a doubt that when we shift to the current home packers & movers uninstalled and installed the a/c. That time coolant was leaked. I have raised a complaint to Samsung, and then Service man came and refilled the coolant. He didn’t take it to service center. Today he came with two other guys. I asked this to that guy suddenly he replied it is repeated problem so we need to take this to service center. I replied that it is not a repeated problem. Before 2.5 years only we got this problem, now for only one week we are getting less cool. So you please service the a/c, after that also no cooling then we will call you for another service. But he didn’t accept at all. He was stubborn to collect the indoor unit and outdoor unit. We couldn’t do anything. So we allowed him to take a/c (indoor and outdoor units). Once he uninstalled the a/c we followed them. They came by bajaj load auto, and in that already 4 a/c (indoor and outdoor unit) was there. After 3 hours, one guy called from service center and informed that coil was worst and coolant also lost, so total amount is 6, 500. If you are okay we will do the service or else we will leave it as it is. We are in the critical situation. I am sure that they planned this already so that only they forced us to collect both indoor and outdoor unit. Till now I didn’t get bad experience with Samsung service. We have more Samsung products in our home. One LED TV, one LCD TV and 2 smart phones (Galaxy note2 & Grand neo) too. Kindly help me in this situation and give me the good solution. Thanks, N.Anusha,