Samsung — Account #: [protected] / Service Order # : [protected]

Address:

Tumkur, Karnataka

his is with regard to poor product quality & customer service issue with Samsung Refrigerator (Account #: [protected] / Service Order # : [protected]). Hope you read & understand kind of frustration & disappointment we are going through and will provide right support at the earliest. Please value voice of customer. Service Order No : [protected] Account No : [protected] Model No : RT26FARZASP/TL Place : Tumkur, Karnataka - 572105 We are facing almost one or the other issue with the refrigerator from the date of purchase however my family could not communicate as I was out of station. One of the recent issue is with sensor in the machine and almost we lost vegetables, fruits & food products worth of 4000 Rupees from past 6 months. After many follow ups Samsung was not able to send the technician on time & when we escalated the issue, one technician visited for 5-6 minutes & he said issue with sensor & if Samsung confirms I can fix it & customer should pay all the expenses. Now Family is not interested to use the machine as they are not ready to bear extra expenses on repair & maintenance. Since I had suggested my family to purchase samsung product, now they are disappointed about it. My question is Samsung is providing such a poor quality product which is giving problems very frequently and more about pathetic customer service, why should we invest money on the such kind of product & service. Even after several escalations, till now issue is not yet closed & samsung is not bother much with customer issue. Note : We are not ready to invest single rupee on the existing machine, please replace the machine else provide us the Justice at the earliest as possible. If this issue is getting delayed & we are not getting a right response, Please suggest. Thank you, Regards, S M SUNIL KUMAR