Samsung — Actual product varies in specification against shown in samsung india site | |||
Mentioned problem has already been mailed on 13th January, 2015. I have purchased Samsung galaxy core prime on 14/12/2015 after seeing its features on samsung india website https://www.samsungindiaestore.com/products/mobiles/Galaxy_Core_Prime_SM-G360HHA...⇄ as site mentioned playing resolution and recording resolution as FHD but actual product is supporting only HD (1280 X 720) after seeing this discrepancy online support was contacted. Online chat support person suggested FHD & HD as same which was wrong and suggested to contact development support for actual; remedy. I have already tried checking setting in safe mode but of no use. I request samsung india to kindly look into matter as supported resolution for my smartphone is only HD and not Full HD as suggested in specification on samsung website. On the above matter i have already taken online chat support through refrence no. [protected] and has also spoken to Mr. Ravi from support team but of no use the have been trying to tell as if HD and FHD are same and as per Mr. Ravi from telephonic support was told to wait for some time. Regards Yogesh Kumar Was this information helpful? | |||
Samsung India customer support has been notified about the posted complaint. | |||
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