[Resolved]  Samsung — Auto restart and auto shut down the mobile phone

Address:

Gaya, Bihar

Last Oct.24th my brother Mr.Aman Kumar Verma has purchased a Samsung mobile phone model no-Galaxy core 2.I have noticed that phone is defective because the phone restarts and shutdown automatically in every 30-40 min.On Nov.29th I have visited your customer care at Gaya named "Baba Services", your staff said that "it is common complaint in Galaxy core2, it is because of software problem, sir you may please come on 03rd of Dec.for software update".I have visited on 03rd of Dec.and deposited my mobile.On 04th of Dec.I have received a call that your phone is repaired kindly collect it.I have collected my mobile on 05th of.Dec.but problem is remain same.I have visited your customer care again on 06th of Dec.and complaint your staff that the problem is remain same kindly repair or do any other thing that will be suitable for me.They have said that we will change the mother board, I have deposited my mobile again.On 08th of Dec.I have received a message from samsung care that your phone is repaired kindly collect it.I have visited again for collect my mobile, I have asked the staff that is mother board changed or not, she replied that sir IC is changed and your mobile is now OK.I have come back to home with my mobile but noticed that problem is remain same.Now I call your tall free customer care no-[protected] and explained the problem.Then customer care executive said that you will receive a call from our higher authority soon.On 10th of Dec.I have received a call from higher authority of customer care.Your higher authority customer care executive advised me that please visit again the customer care Gaya and kindly call on [protected] from there and please give the call to counter staff.I have visited again on 10th of Dec.i.e.yesterday and made a call to [protected].They suggested your customer care staff/engineer at Baba services that please change the mother board.I have again deposited my mobile and came back.Today i.e.11th of Dec.I have received a call from Baba services that your phone is repaired kindly collect it.I have visited Baba services at 5.45 PM and seat on chair with my token.After 30-40 min when my no came I have visited the counter and asked that problem is resolved or not they said that software updated sir.I have asked that why not you replace the mother board they said that "dekhte hain sir check kar ke".After that they again update only software and handing over my mobile with suggesion that Sir please check at your home if the problem will be same then visit again.Approx my one and half hour wasted at that place.I have came back and again noticed that problem is remain same nothing new. Kindly tell me how many times I will visit your customer care so that my problem will resolve?Why not your customer care change mother board? Kya maine samsung ka mobile le kar bahut badi bhul kar di. Kindly do the needful.Kindly buy back my mobile or replace it. Regards Saurabh Kumar Nutan Nagar, Gaya Mobile-[protected]