Samsung Customer Care

Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 3000 8282
1 800 266 8282
Phone:+91 89 3993 9899
Work days:
MonClosed
TueClosed
WedClosed
ThuClosed
FriClosed
SatClosed
SunClosed
Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234
+91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
2 R Tech Park, Nirlon Complex, Next To Hub Mall, Off Western Express Highway, Goregaon East, Mumbai – 400063
+91 22 6677 2000, +91 22 3030 8282


View More Information...
Satisfactory Rating
1%
Complaints
7366
Resolved
30
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung Complaints & Reviews

Samsung - Faulty AC

User
 Gyanesh Mohan on Sep 4, 2015
Hello, My name is Gyanesh and I purchased a split Air- Conditioner of Samsung 1.5 tn from an authorised dealer in Muzaffarpur, Bihar for my shop on 11th of June 2013. After 3 months of purchase it went dead for the first time. I called them and they repaired it. After that it continued to get problematic for 6 times till now. But I was being patient. But for now when its compressor got earthed and they asked me for rs 3100+ service tax, while the compressor is in warranty, i lost my cool and had an argument with the service centre guys. I told them to change the product as it might be a manufacturing...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Mobile - Ear piece not there and not even mentioned anywhere

User
 Charusharma511 on Sep 4, 2015
Sir, i purchased a tab E on 18th aug from a shop. This is the only tab available in the market which does not have a ear piece but has a calling facility. My shopkeeper was also not aware of this . I asked for tab A but he forced me saying it has similar specifications with lesser cost. Immediately he took my sim n inserted in the tab E. When i came to know that the cal can only be on loudspeaker, i complaint. He was also unknown of the fact and said there must be some setting I should check. Then one of his customer only brings in notice that it does'nt have a ear piece. When i asked him to change,...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung A C - Service problem for Split AC not attended for the last one month

User
 Ramdas Sukuru on Sep 3, 2015
I purchased SAMSUNG split AC from one of the retailer in Chennai in 2013.The service people came once and told the compressor has to be replaced. When asked to do they say they cannot dismantle the outer unit and left.I have been contacting the company through their toll free number continuously every alternate day. But the routine reply is that they are escalating the matter to their higher authorities. But nothing ha been done for the last one month and I am finding very difficult to have a comfortable sleep in this hot weather of Chennai. I request you to kindly take up the matter with company...
Complaint comments Read comments Complaint category Appliances

Samsung Service Center - OS upgraded bugs ( Apps using automatically close and jumps to homescreen then wallpaper changes black and blue)

User
 gopi .. on Sep 3, 2015
Sir / Madam, This is ref. to my complaint no. 8476335505 for the above subject. I have tried all the instruction given by you and the issues still happening 1. In safe mode working good. 2. In normal mode without external apps creating problems for apps closing automatically and jumps to home screen. 3. Software available are upto date for this model. This has been arising from the date of upgraded lollipop OS from last 6 months and visited 3 times at service center and nothing useful. I haveready to return the mobile for this long time compliant and so requesting you to replace...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung U K Lottery - Asking cot code RBI delhi

User
 rakeshtarjeta on Sep 3, 2015
Got email for lottery my email is. rakeshtarjeta@gmail.com Samsung lottery 7/4/88/28/01/40 Asking for deposit forty thousand. These two no. Calling from Delhi as authority of RBI and international money transfer . +919643593504 +918882327360 I transfer 2000 to them I want it back..I think they are fraud . Help me out....
Complaint comments Read comments Complaint category Lottery and Sweepstake Emails

Samsung - Fraud dealer and no action from Samsung

User
 Manirana on Sep 2, 2015
I have raised 6 complaints so far but Samsung is not able to resolve it. I bought a Samsung refrigerator and the dealer is not giving a valid bill. The bill does not have the serial number. It seems to be selling illegal grey market items and duping customer and Samsung. I have raised so many complaints to executive team and to CEO office channel but nothing is done. Its been a month now. I am regularly following up but no response. The dealer says if he provide the bull with valid serial number then there are some tax issues at his end. I have raised complaints many times. Two times...
Complaint comments Read comments Complaint category Refrigerators

Samsung Mobile - Incoming voice problem and aoto restart problem

User
 Rpadasi Corporation on Sep 2, 2015
Dear sir /madam . I have purchase a samsung galaxy A7 on 22/07/2015 in reliance degital express sion branch mumbai . I got a problem on 02/08/2015 so i went to reliance degital store ... i sad i am geting a problem on mobile automaticly restart on 2, 2 mins . and no voice r coming i just talk on speaker so he sad u go to samsung galary i cant help u and sad its not my problem and talking very roughly. than i talk to help line so she sad download the apps smart tuttor i download the smart tutor she sad i will satting from her only than u will not get a problem . but no effect on my mobile,...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Samsung Mobile - Incoming voice problem & aoto restart problem

User
 Rpadasi Corporation on Sep 2, 2015
Dear sir/madam . I have purchase a mobile samsung galaxy A7 from reliance digital express sion east branch purchase date 22/07/2015 . on mobile problems are coming on 02/08/2015 than i went to the store reliance degital... the store person sad go to the samsung galary we cant help u thats not my problem u go there only .he talks roughly with me . so i call to help line no, in help line they sad download the smarttutor will satting from her only . than again i get a problem so i call again to help line she sad go to samsung galary . i go to samsung galary swami nitayand hall sion...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung LED (UA40F5100ARLXL)

User
 Sundaresa Ramakrishnan on Sep 2, 2015
Had bought your Company product Samsung LED (UA40F5100ARLXL), bearing serial # (MQWM3PBD301393T) from M/s. Giriyas Investment Pvt Ltd – R A Puram, Chennai – 600028 vide Bill No FS/RAP/1698 dated 27/4/2013. Recently, on 10th of August it was discovered by me that the display of the television appeared to have become defective and the lower part of the television screen got dim with visible changes being noticeable in the display. I had immediately brought the same to the notice of Samsung India helpline and your authorized representative, one Mr R Ravi Kumar from authorised Samsung Service Centre,...
Complaint comments Read comments Complaint category TVs

Samsung Mobile - 26000 payback point with complaint no.8474071301

User
 parveen442003 on Sep 1, 2015
Dear sir/madam my refrence no.8474071301 and its been 24 days you are not taking step to resolve my problem I have purchased s6 edge on 12th april and in july you have launched a offer for customer who purchased it on or before 12 april they are getting 26000 payback I have registered a complaint with you that my points has not been credited till now but you are not taking any action please look into matter and credit my points or I have to take this to consumer court to resolve my problem...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Water leakage of ac

User
 rajrin on Sep 1, 2015
My split ac is making wet walls of my home .since last 15 days I am requesting customer care for same. Nobody visited to me.but only giving false assurance that problem will be resolved in next 2 days.but still noboby visited.please help me out.this type behaviour is embarssing me n I m not able to avail facility of product....
Complaint comments Read comments Complaint category Products & Services

Samsung - Local battery bank

User
 Anshul9818 on Sep 1, 2015
I hv purchased samsung 9000 mh battery bank from paytm but they cheated n send me the local battery which only charge 30% ...they cheated me very badly..i buy d same as samsung hv a g88 name in market so how do they do it...i request paytm to take back and stop fooling peoples...Anshul kaushik..mob no-8527197600...email-ansh12345@yahoo.com...
Complaint comments Read comments Complaint category Products & Services

Samsung Mobile - Worst quality with cheaper design

User
 udaynbk on Sep 1, 2015
Hello Team, with lots of grief and disappointment I am complaining on SAMSUNG MOBILE. Model name : SAMSUNG GURU MUSIC2 I purchased above mobile from flipkart having lots of issues and please help me in this case. SAMSUNG should know the lesson for its cheaper design. 1. No silent/vibration mode 2. Worst earphones quality 3.Call receiving button will not work 4. Pathetic sound quality while speaking on call, once I get call, I have to turn back my mobile and speak. I don't know what the product testing team is doing after design...just you guys sleep in the home, why do you need salary...SAMSUNG,...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Cheap quality with no use

User
 udayeee70 on Sep 1, 2015
Hello Team, with lots of grief and disappointment I am complaining on SAMSUNG MOBILE. Model name : SAMSUNG GURU MUSIC2 I purchased above mobile from flipkart having lots of issues and please help me in this case. SAMSUNG should know the lesson for its cheaper design. 1. No silent/vibration mode 2. Worst earphones quality 3.Call receiving button will not work 4. Pathetic sound quality while speaking on call, once I get call, I have to turn back my mobile and speak. SAMSUNG should be punishable severely as I had lost three to four interview schedules because of its poor sound quality....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung India Mobile - Samsung Galaxy Grand 2 mobile having hardware problems.

User
 Vijdighar on Sep 1, 2015
My phone has the following problems. 1. While receiving calls displays goes off. 2. Phone keeps getting hanged and get automatic restarted. 3. Touch screen not working smoothly. 4. Battery requires to be charged 4 to 5 times a day even when not much used. 5. I had given my phone to Authorised Service centre at Veraval 2 times but they have just factory restarted the phone but the problem still remains unsolved. 6. Phone get heated too much....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Mobile - Wrong parcel send

User
 brajmohangupta on Sep 1, 2015
Dear sir we have order a mobile Samsung grand 2 of 22 aug 2015 we have received parsal & pay Rs.3500/- 31st aug.2015 afternoon we have received & open my parcel, I have found my parcel has been changed after this activity call your executive Diviya & mob. no. 9312985727 say delhi office but we have not received any satisfy answer Sir plz help me plz send me my original parsal or refund my money barcode no. CD065703856IN FROM TELECURE RISHI NAGAR DELHI 34/- MOB.9654235881 thanks Brajmohan...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Service Center - Phone under Warranty but Service Center refuses to accept

User
 Francis Rodrigues on Aug 31, 2015
Home Android Central Q&A > Ask a Question SAMSUNG WORST WARRANTY and CUSTOMER SERVICE Asked: Aug 30 2015 | 4:06 am EDT 564 Views 1 Answers I need help in resolving my situation Regarding my Case Number: [number removed by mod] for my Samsung Galaxy S5 4G mobile which I purchased 8 months ago, on 15/October/14 at the Phone Store, CMH road, Indiranagar is still within warranty. Kindly find below a detailed timeline of the sequence of events that transpired and the sordid tale of multiple times of critical data loss 1. Since I bought the phone, I noticed that it occasionally restarted...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Screen blackout

User
 Girish Iyer on Aug 31, 2015
Hi, sir my self girish iyer. My mobile samsung galaxy e7 purchased on 25.06.2015 has being giving issue screen black out severval times i had been given the mobile customer care centre 19.8.15 1st time they solved the problem after six days the same issue was there 25.8.15 2nd time solved 31.8.15 is the 3rd time coming back i think handset which is buy me is defect piece so let me replace the hand set. My hand set no is imei no. 358185064769844 the issue hand set being leading with in 6-7 days so inconvenent the hand set.Please get the replace the hand set at the earliest....
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - Complaint against fraud/cheating service from samsung engineer

User
 bkas24 on Aug 31, 2015
This is to inform you about the poor customer care service provided by your esteemed company. I had a very bad experience and so I am compelled to write to you about it. I bought a SAMSUNG LED TV, Model- UA32F5100ARMXL, Serial Number- 23473ZED901781V and the most unexpected happened, within ONLY 1 year and 3 months of use some problem appeared in it. The problem was that the screen went totally blank even though the sound was coming out clear and the remote function was working fine. I reported a complaint in the Samsung service centre regarding the problem in the TV, my complaint no. 4199959600...
Complaint comments Read comments Complaint category TVs

Samsung Mobile - Samsung galaxy a7

User
 hannahjames on Aug 31, 2015
hullo their dear sir/madam i am from delhi i bye samsung galaxy a7 on 20.6.2015 from the last 15 days my phon start giving heating hang stuck i given the problem to samsung suport, their ceo, and from ezone where i bye the phone their cepo ms priyanka force me to vist service center which i visit they change the software and said now no problem i want to say my phon was kit version they change in to lolipop in the same set without my knowledge and delete some special features of my phon any ways no problem after 1 day changing the software i get same problem i contact again ceo ms priyanka and...
Complaint comments Read comments Complaint category Mobile Handsets

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