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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - no replacement of earphones

User
 swapnil_khurana on Oct 25, 2014
I brought samsung earphones 5 months ago and unfortunately they were not working properly so i visited the service center last saturday i.e. 18 october my earphones were checked and found that they were not working properly so they told me that new earphones are not in stock and will arive on monday and i will recieve a call from them i didn't recieve any call so i visited again on this saturday. They again asked me to get them checked and after checking i was told that 19-20 ka farq hai sabme hota hai .now what should i do ? I want their replacement. And want to bring iit to notice that many people...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - Samsung not honouring the Warranty

User
 vinodsapsd on Oct 25, 2014
I purchased Samsung 64 inch plasma last year from Sargam Electronics, Pitam Pura, under 3 year warranty scheme. Exactly after a year, my TV started giving me problems. I called up toll free support number and they said its under warranty. The engineer came and inspected to replace the power board. The service centre guys denied the replacement and bluntly told me that its not under warranty. I again called support desk and they said it is under warranty. Service centre guy again denied. Then he agreed on free service for labour charges after seeing the documents. From Samsung online service support...
Complaint comments Read comments Complaint category TVs

Samsung - Display problem

User
 Aravindhan.RV on Oct 25, 2014
Dear Sir/Madam Date:1/11/13 IMEI No:357091052660212 Battery No:505157 I bought a SAMSUNG B552 model mobile, Invoice No:012328, POORVIKA showroom near chathram bus stand at trichy.i had a problem in that mobile display..it shows line..i had a problem nearly four months..Now i'm doing my Pg degree in coimbatore.so i went to samsung service centre both trichy and coimbatore.they didn't response properly..This service centre were located around 350km in my hometown..they asked money around 6000/- to rectify my problem..this mobile was presented my sister for her first salary for my birthday...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Samsung - HOME THEATRE HT-F453RK/XL-DAV

User
 rohitmittal.rmc on Oct 25, 2014
I PURCHASED HOME THEATRE HT-F453RK/XL-DAV FROM M/S DEE KAY VISION - 35, SCO 374, SEC 35-B, CHANDIGARH - 160035, TIN: 04840037647 VIDE THEIR INVOICE NO. SC637, SAMSUNG REF NO.: ACA617031392886277 DT. 5.9.2014. I REQUESTED FOR INSTALLATION, OUR REQUEST NO. : 08457016517. THE PERSON WHO VISITED US TWICE WAS UNABLE TO INSTALL THE SAME AND WE CALLED HIM SEVERAL TIME BUT TO NO BENEFIT, INSTEAD WE RECIEVED A CALL FROM YOUR SERVICE CENTRE AND THEY INFORMED US THAT THEY WILL CHARGE RS. 450.00 FOR INSTALLATION. WE DENIED THE SAME AND USING YOUR MANUAL INSTALLED THE SAME MYSELF AND DURING INSTALLATION...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Refrigerator not working with ice cube and water dispenser

User
 gilmercy on Oct 25, 2014
Dear Sir, I have purchased Samsung Refrigerator model RS21HUTPN1/XTL on April 2014 with help of Bajaj Finance Service. I have raised the complaint(number - 4182404459) as on 3rd October 2014 due to ICE cube dispenser not working. They have sent service engineer to resolve the issue on 8th October 2014. He has replaced the valve which is supporting to dispense the ice cube and water due to failure of that part. He told that the ICE cube form after 24 hours. I have waited till 48 hours and ICE cube and water dispenser were not working till date. I have talked with Samsung service engineer but...
Complaint comments Read comments Complaint category Refrigerators

Samsung - inaction in complaint no. 8449546880 since more than 25 days.

User
 brajkkumar on Oct 24, 2014
Samsung Refrigerator Model no-RT26ZBPS. Puchased on 19/10/2009 is under warrenty period and complaion was lodged on cutomer care number about last 25 days and several times enquiries were made but till date no action was taken for replacement of compressor, which was dectected by the visiting engineer of Samung service center at Muzaffarpur, BIHAR. I feel harassed and facing problems due to non-working of my refrigerator.It is expected that you leave upto reputation of your company and get the repair done at the earliest. Regards, Mr. B.K.Kumar Mobile- 91 9431067205 E-mail- brajkkumar@gmail.com...
Complaint comments Read comments Complaint category Refrigerators

Samsung - stolen my mobile phone samsung core2

User
 Tunapanigrahy on Oct 24, 2014
sir, my android mobile phone has been stolen on 23.10.2014, I was purchase this phone on dtd.15.10.2014, phone model no-SM-G355H ( Samsung Core-2) & IMEI No-354799066585851. I have using TATA docomo Number & All document evidence are available.So kindly block the EMIE No which mobile phone will not working. Please help us.if it is blocking please mail us tuna.panigrahy10@gmail.com & any other query or evidence required then I will provide you....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Complaint pending for the past 2 weeks

User
 Lakshmi Narayan Venkata Krishnan on Oct 23, 2014
Its unfortunate that despite repeated follow-ups, your service center in Bangalore is not attending to the complaint of my washing machine - MODEL: SWF-PIOE303/XTL bearing sl.no.51kt800081B. I am really fed up of calling your customer care in Bangalore. They just give me dates and some one calls me to check what is the status and never visits my place. This is ridiculous. I have also complained about my Blue Ray not working but this again is not attended...really fed up of the way your people treat a complaint. Some one from CANTTO INTERNATIONAL acme and attended on 8th October and told me...
Complaint comments Read comments Complaint category Washing Machines

Samsung - mobile battery problem

User
 cto on Oct 23, 2014
I m regular user of Samsung. I bought 3 handsets from samsung. Galaxy ace duos, Note 3, Note 3 gear & grand 2 . I replaced battery of grand 2 in warranty on 15th October but the battery which I got replaced is also faulty. I never expected this type of service from The Reputed Brand (Samsung). I also registered a complaint before this but did not get any updation till now. So Pls take the necessary steps to replace my battery ASAP. So I can enjoy the Samsung services....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Non Recept of Guaranteed free Gift Item with LED 40 Smart TV

User
 L M Awasthi on Oct 23, 2014
Sir/Madam, At the outset I express my Greeting & best wishes to your entire team on the eve of festival Diawli. I wish to bring on record that, I am a regular customer of Samsung. Almost 80% electronic / items in my family like TV, Refrigerator, Washing Machine, MP3 audio player, Mobile phones etc are of only Samsung company. In fact, it will not be hyperbole if you say us a Samsung family. But it is quite disheartening to mention that some authorised dealers of your company in our city (Lucknow) are working in such a way that it is leading to a complete clientele dissatisfaction...
Complaint comments Read comments Complaint category TVs

Samsung - Panel problem 2nd time

User
 Gurpreet Singh 87 on Oct 22, 2014
Dear Concern, It is regarding the model "UA32EH4003RMX LED SAMSUNG". Complaint no.:-8458781398. I purchased this LED on 21-Dec-2012. Some black spots were observed on screen from the beginning and we lodged a complain with in the warranty period.Despite of our request to replace of the LED, Some sheets were changed by your service eng. on FOC Basis, but within 2-3 months of the same. Spots again emerged and same was reported to your dealer and customer service no. No action was taken from your side. Now LED screen has turned black completely. Now we are told by customer care that LED is...
Complaint comments Read comments Complaint category TVs

Samsung - Don't have manner to talk to customer

User
 ajeet dubey 12345 on Oct 22, 2014
The Manger of samsung showroom don't have manners t hhow to talk with costumer if we say to them tht wil complaint to ur company they say tht company will do nothing. Ur wasting your time and there is much lack of stock I have ever seen in any samsung showroom...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - complaint regarding refrigerator

User
 Khushnoor on Oct 22, 2014
i bought double door samsung 400 ltrs refrigerator 2 years back. since yesterday i am trying to contact your toll free number but in vain. Anyways, my fridge is not working properly. only light is there but no cooling is there. kindly register my complaint and send your person immediately. House no. 781/9, ward no. 13, Kharar. District Mohali 9646060098 8968744998...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Replace my original lcd & abuse to customer

User
 ADITY B SHARMA on Oct 22, 2014
Dear Sir,
Yesterday Evening i visit to Samsung Service Center by badluck i Forget my corporate diary in which your, rajiv banerjee & sanjoy tekriwal number there.
1 boy come from service center he told he was senior & he was same boy who open my mobile, again he gave me offer that i took my mobile i told him i want talk yo Rajiv Banarjee, He told & every employee of your service center told that Rajiv Banarjee no avilable to anyone.
After that Mr Bishnudev Sharma abuse me told what ever you want you can do it,
Even he gave his name in written in a paper...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Ref no-8468157194 dt 21.10.2014 about ac repair within gurrenty period

User
 dasprasant on Oct 21, 2014
Dear sir I have given a request for our new samsung ac repair to ur toll free no1800110011 dt 21.10.2014..ur representive given ref no-8468157194 of that complain.Ur technician has come and told that ac inner is eaten by rat so it will be paid service.but if split ac in a top of wall if eaten by rat then how could be i will be responssible for that, ur company should give protection on ac to avoid insects becoz it is far from mans reach. (top of 11 feet wall}.so i reqest u to kindly repair our ac with warrenty means free service, my mobile no-8895736787...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Board problem

User
 achint saxena on Oct 21, 2014
my phone is dual sim mobile first sim work properly but second sim switch is not supported sim so plz. take action immediately...my phone name is E-1282T. my phone is also in guarantee nd warranty period. my phone purchasing date is 31-12-2013......
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Mic & Speaker Problem

User
 Ananta1979 on Oct 21, 2014
I have purchase a Samsung Galaxy star pro from E-TRONICS (Beltola Guwahati) on 10th of Feb’14. After one month of purchase I experience that there is problem in mic & speaker. I visit nearly three times before this at Guwahati Service center but till now problem is not short out. This is my fourth visit in Guwahati service center but till now the issues of my phone is not resolve. My service request no is 4183450518. Request you kindly do necessary action asap. For further communication please mail me in ananta.sutradhar@gmail.com. Thanks & Regards, Ananta Sutradhar...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - LED TV - 40"

User
 dinesh120120 on Oct 21, 2014
Dear Sir/Madam, I purchased a 40" LED TV, Samsung Make, Model No - UA40D5003BR, SL No - 20343ZNBA00872H, from E-zone at Metropoliton Mall - Gurgaon-Haryana, on 26th jan 2012. I paid 46, 000 for the same. Now it has been only 2.5yrs, a horizontal line is coming on middle of screen screen and picture is fluctuating from last one month. I contacted to customer care of samsung. On behalf of my complaint their service engineer came to inspection and told me that repairing cost shall be 24, 000/- According to him whole screen has to be changed. Please help me because it is not fair if...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Samsung Galaxy Core 1816

User
 SunilPatel_1989 on Oct 21, 2014
The display problem occurred 1.5 months back. The phone was submitted for repair at samsung sion circle store, Mumbai. But for past one month they have not repaired and are constantly saying to come after one week. Kindly look into this matter....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Mobile sold at higher price

User
 MOHIT ARORA1988 on Oct 20, 2014
This is to bring in attention to you that i bought a mobile phone on 18/10/2014 which is Samsung Galaxy S5 located Noida Sector 18 that too from Samsung Store. They sold me this phone at Rs 42000/- which is comparatively on a higher side because when i confirmed with other stores as they were selling it off at Rs 35000/-. I feel i have been mislead and they had taken a lot extra money from me. I believe in Samsung Brand and that's the sole reason i straight away went to samsung store. Now i feel that i have been cheated. I have a credit card receipt and a bill too mentioning same amount Rs 42000/-...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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