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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - cavity defective under warranty period

User
 chopra ashish on May 28, 2015
I have purchase microwave oven dated 16/10/2011 and it have cavity problem i call customer care of samsung few days ago and told him my microwave cavity peals out he say me tommorow engineer will came in your adress. Next day engineer came and told us cavity will b repairable pls leave this oven in samsung workshop. Next day we will take the oven with us and there service centre in charge told me we cant repair your oven in the workshop pls take it in 3-4 km away shop he will paint inside and it will b ready to use for few months but my oven cavity is in warranty period then why i take it in shop,...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Complete unprofessionalism display

User
 riskyguy on May 28, 2015
Having an AC 1.5 ton, with some issues since last one month. Grievances are as follows: 1) job attended to on 24 Aor with no knowledge of systems by a NOVICE. just cleaned up the ac and blamed the voltage and went. 2) problem recurred within a week and complaint lodged on 22 may, delay due to my absence at pune 3) customer care is unable to send the service rep till date and are unable to get me speak to higher ups..inspite of me making calls everyday..Sheer UNPROFESSIONALS 4) just cant understand whether i am dealing with a MNC or a Road side AC Mechanic Pls Get back to me on this urgently....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - tv display problem

User
 shgandhi87 on May 28, 2015
dear sir i had purchased samsung smart tv from croma in Oct 2013. Today morning, it is having display problems. i had called samsung engineer today to see the issue. He said that the display part needs to be replaced costing 25000. I am shocked to see that international quality brand product is defective in about a year and a half. i request you to get it replaced free of cost. I am a valued customer of samsung. I have purchased recently 2 samsung split ACs and a grand 2 mobile and other stuff. I therefore request you to consider my request and do the needful thanks ca siddharth gandhi 9824248084 casidgandhi@gmail.com...
Complaint comments Read comments Complaint category TVs

Samsung - Samsung TV LED PANNEL Damaged

User
 manojkrrish on May 27, 2015
My name is B.S.V Prasad. I had purchased a Samsung F5500 32" LED tv on 05-11-2013 from SONOVISION ENTERPRISES, KAKINADA. The product serial no. is MR2P3PBD8000207F. After exactly completing one year of warranty period my tv got a problem. Complaint was registered and a service engineer came to check the problem and I was told by him that the LED panel was damaged. So we replaced it with a new LED pannel on 09-03-2015 by SLG TECHNOLOGIES, TANUKU which cost us Rs.12700/- and replaced part id is BN95-00883A. It was just after 2 months, again the LED panel was damaged. Iam FED UP with this problem....
Complaint comments Read comments Complaint category TVs

Samsung - Air Conditioner Cleaning & cooling

User
 Tinkuuu on May 27, 2015
My name is Ankit Singla. I have bought a new Samsung Air Conditioner on date13-07-2014. My Air Conditioner Model No. is AR12HC5TSNCNNA-SAC. Now I Have filled a request on date 24-05-2015 regarding Air Conditioner Cleaning & cooling. They can’t revert me on till date 27-05-2015. I have done a lot of phone calls to Customer Care & Adav Electronic (Service Centre) in Bathinda. They don’t take it Seriously. They make a fun with us. I am not satisfied with your services. Please consider it seriously & gave me a revert on time as soon as possible with proper solution. Thanks Details of Phone No. Customer...
Complaint comments Read comments Complaint category Airlines

Samsung - not getting solution from Last 10 days

User
 mohitmangal1234 on May 27, 2015
Dear sir/mam I had registered a complaind on 17th may 2015 regarding noise issue in my AC but till now I dint got any solution till now. Sir the BULL SHIT thing is that according to customer support the engineer has visited to me two times for the same issue and even I got two times feedback call from Samsung about satisfaction. And the Big BULL SHIT is that engineer HAD NOT VISITED EVEN A SINGEL TIME for my issues. So its my heartly request to you to take an quick action regarding my issues. Best Regards Mohit Aggarwal 92552-92551...
Complaint comments Read comments Complaint category Appliances

Samsung - Lack of action from CEO's office

User
 Jitendra Jain123 on May 26, 2015
I wrote to Samsung CEO's office on 22nd May and was promised a resolution to my complaint within 24 hrs through an automatic response system. Even after well over 100 hrs, no one from the company has bothered to contact me nor has tried to resolve my problem. Lack of action after writing to CEO of Samsung India is disappointing reflect sheer lack of commitment to customers from the very top of the organisation. See below a self-explanatory e-mail exchange with the company. My e-mail to CEO : When I moved into my new residence in 2006, I bought all home appliances from Samsung, be it TV,...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Pankaj Talwar say received only one instead of two Corby B3210

User
 ong k sm on May 26, 2015
After launching a complaint here that Samsung India HQ had received my 2 CorbyB3210( yellowback cover ) parcel but ignore my enquiry, Amit Guatam email me & addressed me as ZeXiong, the signoff alias used in the request- letter( for English-version of Orktur browser reinstallation to replace its unusable Portuguese ones.)He mentioned my Corby phone, no "s", ask me sent sales invoice's scan -l did that the following day16/5. His customer care manager, Pankaj Talwar reply 21/5 with:"we are reviewing complaint regarding your mobile phone. Incase(sic) you face any issue, we request you to kindly contact...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - worst service at bilaspur cg service center

User
 Anchal1 on May 26, 2015
i have purchased samsung 7582, , 6month ago., from bilaspur chhattisgarh, and and there is charging problem in my mobile.before 1 Month i gave my mobile for repare to samsumg service center, and till now they didnt give it to me, i call them daily to give it, they says that we i'll give tomorow bt i dont know when there tomorow will come, and they also said that yes we dont take sereousy to provide service to costmer, , i want my mobile as soon as possible, , pls solve my problem, i have frustrated with dis worst service....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Regarding of laser printer

User
 hoshiyar18 on May 26, 2015
sir, i have purchased a laser printer on 8th janruary, 2015 and this printer faced a problem next day it's mean 9 th of janruary, 2015 continue pirnter facaing the same problem yet and didn't solution. Now this pirnter has service center of komal customer care in sikar since 45 day's continue but they don't responce and no more info.about printer. Customer care don't any help me and service center also dealer treats me regarding printer issue. it's my kind request that please support me and responce me. and please make my printer replace/change.because an issue faced within seven(7) working day's...
Complaint comments Read comments Complaint category Printers

Samsung - Samsung Service issue AC

User
 shivprakash mishra on May 26, 2015
Hi, I have recently moved from mumbai to allahabad in month of december so have called to samsung for shifting my SPLIT AC.they done in January 2015.we have checked and cooling was not appropriate at that time and there was some weird sound from indoor but engineer told it is ok and charged 5000 rs. and not given receipt for that.So till then AC was not used due to winter season.But when we started using in May month cooling was nil. I complained again on 03-May -2015 to samsung they told compressor was having problem and asked for 1000 rs. upfront this time they have given receipt. And repaired...
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Samsung - damaged Refrigerator

User
 suyogkumbhar on May 26, 2015
sir, Last months 29.5.2014, i purchased refrigerator from modern electronics kirkie, pune. many times call to samsung customer care and modern electronics but no reponse. moderns say, this is samsung company responsibility and samsung say, modern ya dealers reponsible plz tell me what can do... last one months no proper response from both side...plz do something...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Refrigerator. Complain No.: 8437350887.

User
 Purvesh Gajjar on May 26, 2015
Sir, I am surprised that I have use this medium as an effort to solve my problem. * Complain No.; 8437350887 made before 29 April 2015. * BSX Service Solutions India Pvt. Ltd.; FSC No.; AHM 2951. * Follow up done on; 8 May, 22 May, 23 May (twice). I need not say more, I am sure you can trace the efforts made by me on this complain. I WILL NOT SAY ANYMORE. Let me see how efficient YOU are. If I had some MORE of WASTEFUL money and time, I would have found my way if dumping your product in front of your local office and recording the same, but alas, that would be a waste of efforts...
Complaint comments Read comments Complaint category Refrigerators

Samsung - samsung E5 phone

User
 shitij on May 26, 2015
Hi.What should I say about Samsung a worst service and product they are proving inspite of using I phone and xolo I have a Samsung E5 which I got in gift and the product or handset I will talk is 000000 .can u imagine that was bought on 12 April 2015 and with in a month the screen after having flip cover has left internal liquid or fluid how I took a concall around 5.30 pm yeterday and then after 15 minutes I called my friend and I went on my desk and checked my mail on lappy .I picked handset to call found screen leaving fluid inside and touch not working sum1 from sung tell me one thing what is...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Replacement of TV parts

User
 Rishik Sarkar on May 25, 2015
One of Samsung products(a TV)had some problem in working. Samsung Service Centre(Sulekha, Kolkata) gave the name of the store "Classic Cooling Point" for the repair of a TV. We filed a complaint on 13 may and they took the product the next day(i.e 14th). They said that they would contact within 2 days but now its 25th and they haven't yet contacted. I contacted them several times but they didn't pay attention to my problem and moreover they also behaved rudely. The TV parts are still with them and they haven't yet replaced them. Kindly Look into this matter. Customer's Address: 8 Priyanath Ghosh...
Complaint comments Read comments Complaint category TVs

Samsung - MOBILE CAMERA

User
 joji dn on May 25, 2015
Hi im Joji, i buy a samsung mobile from UAE-sharjha along 1month before, model no GT-190601 Galaxy Grand Neo Plus, now the complaint is Camera not active showing the screen "CAMERA FAILED".i want to clear this complaint Contact no:8086721207...
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Samsung - samsung UHD LED tv not working

User
 krish sinha on May 25, 2015
Samsung LED UHD TV not getting powered on. I bought this on 19/10/2014. past two week its giving same complaint. I have given complaint request_account no. 8452816377 and service engineer visited two times in my place. after rectification by him TV is functioning only few hours and after that its having same problem. for safety I have connected TV with UPS power supply with stabiliser so chance of power fluctuation is very low. Kindly do the needful to rectify this issue....
Complaint comments Read comments [1] Complaint category TVs

Samsung - Consumer Complaint

User
 Amitt1978 on May 25, 2015
ir / Ma'am, Kindly take this mail to an utmost importance. Unfortunate was a day when I bought a brand new Samsung Refrigerator from Naveen Electronics, Model Town Delhi -110009. Under the impression that Samsung is a global leader in the home electronics and otherwise I Amit Batra, a resident of 197, 3rd Floor Mukherjee Nagar, Delhi - 110009 bought a brand new Samsung refrigerator on the 25th Sept 2014 from the above mentioned dealer. Quite surprisingly, The refrigerator bearing Model No. RT50H5809 which is still under the warranty coincidentally, is not working properly despite...
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Samsung - Need Help!!!!!Urgently

User
 Kajalkal on May 25, 2015
Hi, I recently purchased SAMSUNG Galaxy S6 EDGE (Purchase Date – 23rd May -15), I bought this phone on my wife birthday occasion. Ever since we have bought this phone we are facing heating problem, while talking and paying games and while using camera. I had discussed this issue with the supplier from whom we bought this phone and he suggested to go to the service centre and get a BOA create thereafter he can get this phone replaced. Today, Morning I went to the service centre and explained my issue to them. After five hours of inspecting the phone they said they temperature is going up...
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Samsung - Samsung Grand 2 motherboard damage due to overheat.

User
 mailto.amitkulkarni@gmail.com on May 25, 2015
we have purchased Samsung Galaxy Grand 2 in month of August 2014, we have warrant and extended warranty . so we are already in warranty. Suddenly our phone is dead and is not getting started. when we visited samsung customer care in nasik, they are saying that mother board is damaged due to overheat and is not covered under warranty. We are asked to pay 7000+ for the same. There is no other damage and we are still in warranty, still why should we pay for internal problem. Please help us...
Complaint comments Read comments Complaint category Mobile Handsets

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