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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - Broken refrigerator delivered and vituperative response

User
 Anukalp on Feb 1, 2015
I have purchased a Samsung refrigerator on 21st Jan 2014 from Manglam Samsung dealer showroom, Jaipur. It was delivered to me on 25th Jan 2014 in utterly damaged condition and packaging was even worse. The dealer himself transported the product from Jaipur to Baran, it is dented from several places and the interior tray is also broken. To my respite I tried contacting the dealer and tried to delved with the legal procedures: contacting to Samsung authorities via complaints portals and customer care number. To my surprise the behavior of the dealer was quite unacceptable, he was vituperating during...
Complaint comments Read comments Complaint category Refrigerators

Samsung - picture tube

User
 riyazdon on Jan 31, 2015
Hi, I bought Samsung LED Joy Series 5 TV with Model Number- UA32F5100 from Pitapalli edapally on 21 jun 2013 and since yesterday there is no video coming, only audio is working. Today, a Samsung technician came and told us picture tube is not working. Picture tube gone in just 1year, this is the quality that a brand like Samsung has to offer its customers and what if the picture tube again goes dead in next 6 months. I don't need this product anymore, replace this product ASAP. Thanks, RIYAZ KHAN RIYAZ KHAN 9895182027...
Complaint comments Read comments [1] Complaint category Home & Garden

Samsung - Replacement of my TV

User
  Vimal96 on Jan 31, 2015
Please refer to my complaint no:4188257310 dated 17/01/2015. I am very much thankful to you Sir, for attending the fault of LED TV.BasicAlly I am a cable TV operator in this area. Before the purchase of this TV, I took thorough survey and compared with other brand TV. I opted this brand TV, as it was matching cable TV network very much and having numerous features, which is not available in any other brands. Now, as far as my TV is concerned similar type of complaint was took place consequently two times with in one year. My area cable TV consumers who is having this brand are very much satisfied...
Complaint comments Read comments Complaint category TVs

Samsung - camra not working properly

User
 Gurunandan on Jan 31, 2015
Dear sir, I have purchased a Samsung mobile model S duos 2 black s 7582 past 17/05/2014. But at present Mobile camra not working proerly. Today i went to the Samsung service centre, Jagat farm, Greater noida but he said there is no warranty, if my mobile under warranty. Pl. help me and repaired my handset under warranty, if not then i am going to consumer court with evidence. Lokender Rana on the service center said is no warranty. Pl. help me. Thanks Gurunandan mishra 7838089272...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Complaint against Local Service Centre (La Monte Enterprises)

User
 Rith Deb on Jan 31, 2015
We had approached the service center for repairing our T.V. Set Model No. (UA55D8000) almost 6 months ago wherein we were informed that the I.P. and PCB Board needed replacement/changed and the T.V. was to be taken to the service center in spite of requesting them to have the T.V. repaired at our residence. We agreed to have the replacement and made an advance payment of 5000/- towards the work. After taking the T.V. to the service center they have come up with a new problem that after replacing the I.P & PCB Board the problem was still persisting and now they are saying that the Panel Screen...
Complaint comments Read comments Complaint category TVs

Samsung - Galaxy Grand 2 handset defect product

User
 senthilvel.r on Jan 30, 2015
I purchased a Galaxy grand 2 for 18500/- 2 months back, there ware a hell lot of problems since the day i got the handset, when i contacted the samsung directly they asked me update the software - after update few more problems got added up with the existing problem. Again i contacted the CC they asked me to factory reset and surely the problem will be resolved, i did that too but still the same problem exists and am really fed up with the product. Its a waste of money and samsung is cheating us by selling the products at a high cost with a cheap quality. 1, Memory card is not detected most of...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Washing Machine Worst Service

User
 vino_igt on Jan 29, 2015
We ordered a expensive samsung washing machine model from Vasanth & co, chennai on said date, they said it will come in 3 days, but came after 6 days on 22nd, jan 15. From then we are waiting for someone to appear for help in installing it and demo. Couple of times they contacted thru phone and said they will come first on last satrurday(24th), then on last tuesday(27th), no one came, then on thurday(29th). More than one week passed the box is sitting idle and blocking way. Making the customer wait daily for the service personnel will arrive is pathetic service. Service personnel behave like...
Complaint comments Read comments Complaint category Washing Machines

Samsung - Service was not done properly

User
 vaishnavi Nistala on Jan 29, 2015
As per receipt no. 3667 as on 05.01.2015 we have submitted an online complaint whereby a service agent came to service. He had fixed a new timer panel to the washing machine which costed 750/-. At the time of service we had found that the timer panel at the spin button was a little slant & then we asked the same to the service agent. He said that it was a manufacturing defect & nothing will happen. After using a couple of times. the new slot, at the spin button was broken. We tried calling that agent but he said to give an online complaint. So please try to solve my problem as quickly as...
Complaint comments Read comments Complaint category Washing Machines

Samsung - Semi Automatic Washing Machine

User
 P J Sekharan on Jan 29, 2015
I purchased a Samsung Semi Automatic Washing Machine on 8th May, 2013 having 2 year warranty. During first week of January, it has been noticed that the dryer is not working and upon complaint locally, the Reliance shop at Madurai where I purchased the same, noted the complaint and send a serviceman for check up and on check up it has been informed that the motor can be replaced freely since the washing machine is under warranty and got it replaced within 8-10 days, duly serviced (I have to pay Rs.650/- towards freight charges for taking the same to service centre). On return, the next day I noticed...
Complaint comments Read comments [1] Complaint category Washing Machines

Samsung - Voice speaker not working properly

User
 Saurabh jindal100 on Jan 28, 2015
Hello sir, i purchase samsung metro 360 yesterday. When i talk to any body, the voice is not pass clearly. When i put my hand near the speaker it will be ok. So its not comfortable to put our hand every time near the speaker. So plz tell me the reason of this prob. I am very upset becoz i spent only 1 day with this phone and i m very upset frm this phone. Thanx Saurabh jindal mob- 09988000507...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung Mobile - SERVICE NEGLIGENCE

User
 ABY J on Jan 28, 2015
Sir, I bought a new GALAXY ALPHA on 22/10/2014. two months back it developed a complaint of TOUCH NOT WORKING. i took it to SAMSUMG SERVICE CENTRE here in Mathikere, Bangalore. They repaired the phone three times and still the TOUCH is not working properly. They Still dont know the PROBLEM with my phone i think so. my phone was in the service center for more than ONE month. i got it repaired yesterday(27/1/2015), again the Touch is not Working.. I request for a replacement or cash back for the Phone. AND this was REJECTED by the service centre. PLEASE help to find a solution...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - service problem

User
 naveen mishra on Jan 28, 2015
respected sir, my name is naveen mishra, im from sultanpur uttarpradesh.i have a samsung mobile purcased last year, i was deposit my mobile in authorised service centre in sultanpur shivansh enterprisrs date 04/12/2014 and job sheet no is 5346. yesterday service centre is return my mobile and they execuse that service centre is now closed and we are not repair ur handset plese contact another service centre. sir, im loyal customer of samsung and i always recomment to another for samsung product. i was higly belive in samsung service but now im so much upset please resolve my problem otherwise...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - defective samsung galaxys3 mobile handset

User
 xoly on Jan 27, 2015
peraid adv.deepak more purchased samsung mobile on 18/4/2014.since past 6 month handset giving me trouble.mobile switches of and then never starts again or starts after long perioid of time.and many times when i connect charger it shows charging going on but battery charging percentage remains same.i repaired mobile once in u r service center in mumbai.they told me motherboard needed to replace.after that now i am facing same problem.following qre details of handset model samsung93001, vat tin no 27340667121v.my contact no 7276797024.please help me. thanking you...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Mobile issue

User
 Rakesh Raja on Jan 27, 2015
Delighted to purchase a Samsung note 3 Neo product on 01/01/2015 but on 26/01/2015, Exactly 26 days from my purchase date my handset turned off and took it to an authorised Samsung service dealer and suprised to hear that my mother board has to be changed and asked for a repalcement and been informed replacement can be given only within 7 days of purchase period and it will take 5 working days to change the mother board. I am depressed of buying a product like this who are not confident on their own product just giving 7 days replacement warranty....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - camera problem and network problem

User
 Tony Rawat on Jan 27, 2015
my complaint is lte mode missing in my cell phone galaxy a5 and another complaint is when is take a picture the quality of pic is very bad and i spoke a customer care they reset your camera setting but problem didn't solve and same facing and i also compare to my s4mini camera is both are different camera was so good as compare to a5. a very old customer of this company now somewhere is think its making fool to people....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - spares for refrigretor

User
 mitesh t gala on Jan 27, 2015
I HAVE GOT A SAMSUNG REFRIGERATOR OF 360 LTS MODEL NUMBER : RT 37 MA.ITS LONG SINCE IM ENQUIRING FOR THE VEGETABLE BOX AND THE TRAY ABOVE IT.BUT THE SERVICE CENTRE.REPEATED COMPLAINTS THERE IS NO RESPONSE .SO WHAT SHOULD I DO IF THE COMPANY ITSELF CANNOT ARRANGE FOR THE SPARES.THE PERSON WHO SPOKE WHEN I GAVE A CALL WAS ALSO SO RUDE TO ME.MY CUSTOMER ID IS 8422463417.SO PLEASE SOLVE THE ISSUE AS SOON AS POSSIBLE.IF NOT I WILL HAVE TO TAKE THE MATTER TO HIGHER END.AWAITING YOUR RESPONSE....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Charging port issue .. during the repair mother board damaged by service person .

User
 jagangodha on Jan 27, 2015
Hello, I am Jagan from hyderabad telangana . I purchased Samsung Galaxy grand 2 on 02/02/2014 at lot mobiles miyapur . I got a small problem with my mobile from few days . Mobile is not dedact the laptop and desktops and charging is done on same port . There is no other problem except the off issue. I took my hand set to Samsung Authorized service station in ameerpet (Hyderabad) . They saw the problem and informed me that the problem is with charging port and it has to be replaced and it will cost me 400/- The person spoke to me said charing port top found rust this is liquid damage so not coming...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - camera quality poor after replacement of display note 2

User
 Parveen Kumar Bhoora on Jan 26, 2015
Sir My note 2 touch had been broken before some days.my mobile was out of warranty.but after replace of display my camera quality being very poor and all picture shows blurr.i complained many time in care but they sad its chrome have to be repalced.but actual is not that.if u will not solve problem i have to be take legal decision through consumer court. Parveen Kumar 9050307000 mr.lambra1987@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Actual product varies in specification against shown in samsung india site

User
 yogesh.electro on Jan 26, 2015
Mentioned problem has already been mailed on 13th January, 2015. I have purchased Samsung galaxy core prime on 14/12/2015 after seeing its features on samsung india website https://www.samsungindiaestore.com/products/mobiles/Galaxy_Core_Prime_SM-G360HHAD as site mentioned playing resolution and recording resolution as FHD but actual product is supporting only HD (1280 X 720) after seeing this discrepancy online support was contacted. Online chat support person suggested FHD & HD as same which was wrong and suggested to contact development support for actual; remedy. I have already tried checking...
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Samsung - mobile shutting down and battery becoming empty

User
 sai22 on Jan 25, 2015
dear team i sai kumar, recently moved Tanzania now i am facing problem with my samsung galaxy s duos2 which was bought recently in A.P, India. the problem is that mobile is shutting down all the time and its showing battery low once i tried to switch on its happening continuously, suddenly mobile getting down and battery dried . i did factory reset but still facing same problem. Kindly provide me the solution....
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