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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - Defective / Disfunctioning 1 Ton AC Model No. AS122UGE, Complaint No. 8422121503 dt 30.04.13

User
 NKPD15 on Mar 31, 2015
Sub: Defective / Disfunctioning of 1 Ton Split AC model no. AS 122UGF Ref: Our complaint no. 8422121503 dated 30 April 2013 and your reply dated 21 Jan 2015 Dear Sir, In the very 1st paragraph of your letter, you claim that your product pass through rigorous quality check but your this contention does not appear to be true as the present AC set was without gas at the time of installation itself. This indicates that either the gas has not been filled initially or if filled, has leaked out due to internal defect in the set. Thus it proves that your product does not pass through rigorous...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - update for samsung galaxy note GT N7000

User
 amit soni 8283 on Mar 31, 2015
Respected sir, I'm a user of Samsung galaxy note GT N7000 running on android 4.1.2 jellybean and I am slightly uncomfortable to use it . As you have given update of 4.4.4 Kitkat for samsung galaxy note 2 GT N7100, I request you to please allow an official update for samsung galaxy note . Atleast 4.2.2 update can you allow for your kind users. Please its a kind and humble request and hope that my request would be fulfilled as soon as possible. Thanking you in anticipation....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Pathetic after sales service

User
 RSrahulso on Mar 30, 2015
Hi team, drafting this note with a lot of griveance. firstly i regret on my decision to purchase a Samsung product ... if i would knew that i will face such a late back service from samsung i would rethought on my decission. i booked the samsung AC, on 21st march from bigbazaar outlet...due to unavailability of that specific model which i opt, the delivery was delayed to 27th march. i made a call to the toll free no on 28th march regarding the installation process.reff no 8473354764. since 29th march i have been just following up with different technicians ...n they have been assuring...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Faulty piece of refrigerator of Samsung company

User
 Hitendra Pandey on Mar 30, 2015
Sir / Mam, I m Hitendra Pandey from Bardoli (Surat). I had purchased a refrigerator of Samsung company. It's side by side refrigerator with the coast of 75000 Rs.. Just from the very first day of my purchase I saw a bunch of ants get an access to the refrigerator and throws a good amount of waste powder into the food kept in the refrigerator... I complaint to the shop and in return he complaint to the company executive... But the company executive answered in a very rough tone and said u apply some poisonous substance around the refrigerator so that ant won't come... But I m totally against...
Complaint comments Read comments Complaint category Refrigerators

Samsung - After one and half year coustomer care told that the mother board will replace

User
 Hrushikesha Sahu on Mar 30, 2015
The Samsung (Galaxy Starpro with model No. S-7262) mobile brought on 04/11/2013. After 2-3 months it had been some problem and due to warranty is there the mobile has been repaired free of cost. But after 1.5 year it has been saw problem. The customer care told that the mobile is having mother board problem and the mother board would be replaced. So finally its cost around Rs./-6000 . So finally it is very harassed condition that the mobile cost is Rs.6, 700/- but now its repair is 6000 after 1.5 year. So please consider my complaint and repair it free of cost. If the Samsung mobiles are like that,...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - defected mobile. facing many problem in brand new mobile

User
 ravinath gupta on Mar 30, 2015
hello i purchase new samsung galaxy s5 mobile on 19th march.from first day i facing many problem in this mobile..hanging very slow processing heating of set fast draining of battery i talk to dealer about thses problem he said that it will resolbe automatic in 2-3 day.but problem persist.then i again told him then he said that we go to secvice centre. on 25th march i gave mobile to service centre.on 27th march phone comes from service centre he told that software of mobil has updatd now it is ok.. but yet i not recieved mobile. i want to say that i will not take this repair mobile...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Request to replace Refrigerator compressor soon..

User
 Dr Rajvir Yadav on Mar 30, 2015
Samsung Refrigerator (Model RT3134SNBPSP/ 2012 AND SERIAL NO R3614PACS5002472) was purchased in July 2012 and complain was made on Saturday 28-3-15 through tallfree but no one visited to the customer. Today person visited and said that compressor is not working and should be replaced. You are requested to kindly replace it as early as possible. My submission is that gas charges must be bear by samsung as it is the part of compressor. Pl do needful Dr R yadav Prof & Head (Ag Engg), Junagadh Agril University Junagadh Gujarat ryadav61@gmail.com mb 919426420561...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Faulty AC and incorrect date of purchase in Samsung records

User
 Maneesh Chaturvedi on Mar 30, 2015
I purchased an split AC of Samsung on 5/4/2014. Within a week of purchase the cooling stopped all together. The service representativ who came refilled the gas and said it was because of a faulty connection nut. After that I used the AC for a month where it worked with reducing cooling. Subsequently, I asked them to come for a service on 21/3/2015. When the service guy came he showed me that the date of purchase of the AC as per their records was 20/1/2014. I showed him the purchase invoice from the dealer which mentioned the date of purchase as 5/4/2014. I have been following up with Samsung...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Tracking my stolen Samsung Grand 2 (Black)

User
 rakesh.kuna5 on Mar 30, 2015
Someone has stolen my Samsung Galaxy Grand 2 mobile on 30 march 2015 at Anderi (W), Mumbai. IMEI No. is 352116062905136 and serial no: 3521170626905134 and sim number: 8454822903 or 9582368957. Please help me to trace my mobile. My email id: rakesh.kuna5@gmail.com contact number:8895276957 Thanks, Rakesh...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Casual attitude of service center personnel at Samsung service center in Dehradun

User
 sunilsamsung on Mar 30, 2015
My micro SD card for Samsung S3 mobile was not working. I had gone to the service station of Samsung mobile in Dehradun on Saturday 28th March and service personnel checked the mobile and said that the sd card slot needs to be changed but they did not have the slot available at that time. The service personnel said the part is not available right now and it will come "by tomorrow". I had reconfirmed from the service personnel if the micro sd card slot will surely come 'by tomorrow" the service personnell said "100%" it will come by tomorrow. When I went the next day the serivce personnel said...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - COMPLAINT FOR BRAND NEW JOY PLUS TV

User
 Jebin Rasheed on Mar 29, 2015
I brought a brand new Joy Plus Tv from Nandilath G- Mart Kollam on 07-01-2015. The Tv worked well for 7 days.After that the lines were showing on the Display and finally the display is not at all clear.Only the lines are visible. Please consider it as serious issue as it is a matter of Trust for your company. I didn't believe samsung will be like lthis.Please take neccesary actions either to repair or to replace it with new Tv as it is only 2 months old. Model No: UA32H5100ARMXL SERIAL NO:H01F3ZEF705260H Jebin T Rasheed Mob: +91 8281628635 Thoppil House, TKM College PO, Kolam...
Complaint comments Read comments Complaint category TVs

Samsung - RUDE BEHAVIOR OF OWNER/DEALER-( NAME IS TEJAS ) OF SAMSUNG SERVICE CENTRE, CITY-GODHRA. STATE- GUJRAT

User
 sunil kumar sing on Mar 29, 2015
Dear sir, Due to not reachable of Tower in my Samsung core mobile, Once i was visited to samsung service centre at Godhra, Dist- Panchmahal, State- Gujrat at 9.45 am but i have seen the time table board which was clearly mentioned that 10am to 6 pm. Sir, I am Branch Manager of State Bank of India and i know the value of time table board. So, without any further enquiry i stand outside for 15 minutes and entered in service centre at 10.00 am but when i entred in service centre and asking for permission to talk with official Mr. Tejas This Person shouted to me go out and wait outside till 11.30...
Complaint comments Read comments Complaint category Employers

Samsung - Newly Bought AC is having Leakeg problem..

User
 subha.dostidar on Mar 29, 2015
Dear Sir, I have just bought a 1.5ton AC on 11th March 2015.. Machine has installed on 21st March.. After that has not been worked for a single minutes.. I logged complain thrice against same and last was on 25march.. Complain docket No :8422301687. Service engineer visit on 26th and found gas leakage problem. Now they are saying that they will take away the machine and return after repairing.. My stands is very cleared that I've paid full amount for a new AC not for a repaired AC.. I need entire replacement as I could not use the same for a single minute.. Need your prompt response...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - default in both my new samsung

User
 navdeep manhas on Mar 28, 2015
Sir my name is navdeep singh manhas from pathankot i buy my new samsung phone model no 9060 i buy this phone on dated 10-3-15 its display auto works when i use this samsung product and i go to costumer care office on 13-3-15 and then i will demand for DEO certificate (DEO CERTIFICATE IS THE CERTIFICATE WHICH IS AUTHORISED FOR THOSE COSTUME WHOSE PRODUCT IS NEW AND DEO IS VALID FOR 10-12 DAYS FOR ANY PROBLEM OF THE PHOHE OR MANUFACTURING DEFAULT IF THE PRODUCT IS BUY WITH IN 10-12 DAYS DEO IS THE CERTIFICATE FOR TOTALY CANGE OF THE PRODUCT ) and then the approval will be done and they gave me DEO...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - lost my mobile samsung mobile with idea and vodafone network

User
 Yasin Chorwadwala on Mar 28, 2015
I lost my above cell phone on 22.03.2015, Kaman, Bharatpur Rajashan, India. Sir I request you to block my phone or Sim plz give me Suggession plz call me about this Suggession to my alt phone no. Or email lMEI No. 357091053741987 and 35709053741985 My alt. No. +91 9924047998 My email id: yasinchorwadwala@gmail.com Plz help me...
Complaint comments Read comments Complaint category Computers & Accessories

Samsung - SAMSUNG GALAXY E700.MOBILE

User
 khan faisal basti 2015 on Mar 28, 2015
RESPECTED SIR. I, M PURCHESE NEW SAMSUNG GALAXY E 700.MOBILE ON DATED 03/03/2015. AFTER 10 DAYS ON 15/03/2015. I FOUND THAT MOBILE IS SWICH OFF AUTOMATICALLY.BLOOK. AND NEVER ON WHOLE DAY.AFTER THIS ill DISCUSS WITH SAMSUNG SALES PERSON REGARDING PROBLEM AND REPLACE FOR IT. BECAUSE OF NEW MOBILE. BUT FROM SAMSUNG SERVICE CENTER THAY TOLD ME THAY ARE ANABLE TO REPLACED AND SERVICE. EVEN IM 4 TO 5 TIMES VISIT AT SERVICE CENTER. SO, THAT SIR AFTER THIS IM STILL NOT GETTING ANY SUCH RESPONCE FROM COMPANY SIDE. TILL DATE. EVEN SIR IM FEEL UN COMFERTABLE RIGHTNOW. SO SIR PLEASE CO-OPRATE...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Damaged Product refrigerator

User
 Rahul Bangera on Mar 28, 2015
I have ordered a Samsung RR19J2414SA/TL 192 L Single Door Refrigerator from Kohinoor Televideo PVT. LTD. Haji Habib Buiding, opp.Date of Order: 17-03-2015.Promised Delivery Date: 19-03-2015.Order First Arivel: 22-03-2015.At first when the order arrived when the refrigerator was first removed from the box the fridge legs were not on level so it was wobble means (one legs was big and other was small and it was non adjustable) to the delivery guy call the samsung authority for quick solution but no one picked up the call as a result that delivery took the product away and assured us that...
Complaint comments Read comments Complaint category Appliances

Samsung - non replacement of defective product

User
 jagdish.chand on Mar 28, 2015
I have purchased samsung galaxy grand neo plus from M/s Matta's mobile world, dehradun on 23.03.2015 at Rs.10200 which was found defective so i went to the shop next for replacement for which the dealer told me to bring a letter i.e. Dead on arrival certificate(DOA) from samsung service centre and it will be replaced as soon as i bring it. So i went to service centre and told my problem, they told me that it will be given after 2 days. after 2 days i received the DOA from ser. centre and gave it to the dealer. now the dealer is telling that it will be take 7-10 days more though earlier he said that...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - CHEATING FOR not providing free service for ac from last one month

User
 yogeshec09 on Mar 28, 2015
respected sir i, yogesh parmar have purchased ac on 07/04/2014.company is providing two free service to custumers.from last one month i was calling to samsung for my free service they are taking request but no service engineer is coming for providing free service for ac at our home.they are not providing propoer response for our call.service engineer also not receiving call from last one month my warrany date is going to expire on 07/04/2014.as company is not providing free service as per their rules. still i have not receive any free service from samsung for my ac.so samsung is cheating with...
Complaint comments Read comments Complaint category Other

Samsung - SAMSUNG Z1 MOBILE HANG PROBLEM & PHONE DISCONNET ISSUE.

User
 sanjusonali4 on Mar 28, 2015
I Have Purchased New SAMSUNG Z1 Mobile Screen Touch Phone On 08.03.2015. With TIZEN Software. There is an Issue of Phone Disconnect in 10 to 15 Minute & Mobile Hang Problem. No New Software Run on this Mobile. Please Check & Replace With New Mobile. OR Refund the Money. Regards Sanjay Pal Mobile No 9004600055. Email: sanjay.pal@rptechindia.com...
Complaint comments Read comments Complaint category Mobile Handsets

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