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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - Network Problem on my mobile

User
 Amit 21 on Dec 17, 2014
I Amit Asrani from bilaspur chattisgarh. i have samsung grand 2 model no. SM-G7102 i was submitted my mobile for last 2-3 times samsung service centre for network problem (problem: not registered on network, message not sent, Internet not work) last time bilaspur service centre change mother board of my mobile after that problem not solved still network problem exist. So, i request you permanent solution want for mobile. Please reply as soon as possible. from, Amit Asrani mob: 09993861222 Email: Amitasrani87@gmail.com...
Complaint comments Read comments Complaint category Computer Software

Samsung - Tab S glass broken

User
 Charles Barnabas on Dec 17, 2014
Sir, I purchesed a Sambung Tab S in August. But It was dropped down by my wife and the front glass is broken badly. But the touch is fine and the display is perfect. Do guide me to replace the glass at the earliest. Contact details: Charles - 9094592442 barnabascharleswm@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - mobile model no ;GT-E1282R-Repalcement

User
 vamoorthy on Dec 16, 2014
Date: 15.12.14 To The managing director, Samsung Customer Care, Samsung India Electronics Pvt.Ltd., 2nd, 3rd&4th Floor, Tower C, Vipul Tech square, Old Golf Road, Gurgaon Sector-43, Gurgaon, Gurgaon-District, Haryana, India – 122002. Dear sir, I am indeed very happy to be a member of SAMSUNG family. My family members have been using Samsung products since 1999 without any hassles .Home appliances like Refridgerator, DVD player, LCD TV, Mobile phones etc., are playing pivotal role in our day to day life. In the happy mood I went to Poorvika Mobiles...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - my mobile problem

User
 jaishankar1984 on Dec 16, 2014
I purchased samsung s5 mobile on 15/18/2014 (Rs-42500). But it occured some problem (Speaker problem ). So i gave this mobile to samsung service center at valluvar kottam on 05/12/2014. After solving that problem my mobile looks different they were changed some fare parts without my knoweldge .So take necessary acton. I was fully disappointed....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - No response After one week

User
 vivekpv10 on Dec 16, 2014
I have raised complaint one week by calling to customer care centre RefNo:8445019807.The complainr was about my Samsung refrigerator.Technician came at immediate next day and found that problem with PCB.But even after one week, i am getting same reply that "They have ordered and it is not reached yet".I really irritated on this type of service.Please take an immediate action against this complaint.I never expect such a poor service from well know brand like samsung.I will surely rethink when I going to buy samsung product next time....
Complaint comments Read comments [2] Complaint category Refrigerators

Samsung - Regarding Mobile Repair Estimate - Model GT 18262

User
 paul12116 on Dec 15, 2014
Dear Sir / Madam Good day, The said mobile was having flickering problem and screen was blank, So we approached your service centre at chembur ( Neel Telecom ) and they had given an estimate of amount Rs. 13, 688.00 by your engineer Mr. Shailesh. For your information the mobile was purchased on 16.12.2013 and it was under warranty. Since the water had gone inside the mobile the warranty for this mobile was cancelled by your executive. Since your estimate was too high we took back our mobile and repaired the said mobile with other local vendor who charged only Rs. 1500.00 only. Now the...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung Washing Machine - poor services and unprofessional way of speaking by samsung service engineer at visakhapatnamon phone

User
 pmkumar on Dec 15, 2014
Sir, I given my washing machine for service by calling to samsung customer care number. it has taken long time after calling / follow them, finally visakhapatnam samsung service people came with auto and taken my washing machine and dispatched stating that it was working fine. but after using it is giving loud noise when it spins. I am calling and following up with them from last few days (25Days) no one turned up to look into and not giving properly reply to me and telling me to listen if I want to listen to his words or disconnect the phone. Please look into on this and also mainly on Service...
Complaint comments Read comments [1] Complaint category Washing Machines

Samsung - unconscionable

User
 Emad Shams on Dec 15, 2014
I bought a Samsung washer clothes since 2 years values QR 1000 and it Has been disrupted since the week. then i called customer service they already give me reference no 4159661358 and send Maintenance Officer for me After check he told me the problem in Computer keyboard. when i ask him about the price he told me it cost 650 QR IT IS VERY EXPENCIVE FOR 1 PC in machine fully priced 1000 QR if 1 pc = 650 QR it means The rest of the pieces 350 or 400 QR its very Expensive really i will advise all my friends they didn't pay Samsung and will posted this story in fb and twitter EMAD SHAMS...
Complaint comments Read comments Complaint category Law & Civil Rights

Samsung - warranty extension of Samsung LED TV 46 inch.

User
 Amit Asher on Dec 13, 2014
Gentle Reminder.I have nearly call more than 30 times to samsung customer care support warranty dept and more than 10 times of local service authorize center in bhuj.But none of them is responding properly.Please suggest how many still gentle reminders i have to send further now???Now i think the time has came that i have to knock the doors of consumer courts...With Regards, Amit Asher...
Complaint comments Read comments Complaint category TVs

Samsung - Misbehaviour of Service Technician & illogical explanation for fault

User
 abhi.gajare on Dec 12, 2014
I bought a Galaxy S2 in 2011 (Sep) with a 2yr warranty from Warangal (Hanamkonda). In Feb 2012 (Less than 6 months), the phone stopped working (not even switching on). Like everybody, hoping my warranty would sort the issue, I went to the nearest authorised service center (i.e. In Hanamkonda). They held my phone for 1 day and when I went to them the next day they told me that it was a water logging issue which eventually isn't covered under warranty. Further, since the fungus (apparent proof for water inside the phone) was on the motherboard and had disrupted the power circuit, I was told that the...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Complaint Ref No. 8465893309

User
 Jagdish Lahase on Dec 9, 2014
We have complaint in refrigrator from installation of product. It's door gasket is not proper & it is confirmed by installation engineer came from Samsung. We are following for the same from last 7 to 8 months & company service team is not responding in this regards. Two times speak with senior executives on line they given commitments, but no positive responds from service....
Complaint comments Read comments Complaint category Products & Services

Samsung - Poor Services

User
 Er.sandeep Malik on Dec 9, 2014
I have bought a Samsung note 3 mobile on 5th Jan 2013 and hardly used the same for few months . Since beginning my mobile is getting heat-up extremely that I can’t even hold it in my hand. I have sent many emails and did so many calls to your call centre but till today there is no closure for my query. Nobody is able to identify the nature of the problem so how will they resolve it. It is a hardware fault I guess . I am into IT line and phone is a life line for me. I also carry my important mails contacts and data on the phone. If it was a software fault I could have agreed for the software update....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - mic problem of my mobile samsung grand 2

User
 yuvraj jaywant kadam on Dec 9, 2014
sir i have submitted many times my mobile to samsung mobile service center for repair of my mobile mic problem, the mic is not working properly, but they have not repaired my mobile following the details of job card made during submit on of my mobile to samsung mobile service station first time job card no 4182518473 dated 06/10/2014 second time job card no 4182697491 dated 08/10/2014 third time job card no 4183970563 dated 28/10/2014 fourth time job card no 4186285543 dated 9/12/2014 address of samsung mobile service station as attached in photo proof my mobile bill as attached on my...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Samsung - led light under liquid problem and screen tuch problems

User
 milind sultane on Dec 8, 2014
Hello sir mine samsung note 2 liya hai or abhi tak wo worrenty mai hai but 2 days say screen key light off ho gai hai aaj mai service center mai dikhaya to wo log bol rahe hai ki aapke cell mai liquid key wojeshe problem huaa hai to aapka cell worrenty mai nahi hoga so plz sir i wont required plz muze mera cell worrenty mai repair kar do mere pass itne money nahi hai ki mai 14600 pay karu mai abhi tak uska emi pay kar raha hu plzz...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Regarding faulty unit, delivery and installation of Samsung Air Conditioner purchased by undersigned.

User
 akshataparkar on Dec 6, 2014
Sir/Madam, I, hereby, submit my complaint regarding the most unprofessional approach by the dealer M/s Kohinoor Televideo Pvt Ltd, Dadar (E) and the Service Personals of the Samsung Air Conditioners. I would appreciate if you go through my submission here under and take appropriate action to provide me justice in this regard. • I ordered Samsung Air Conditioner, S 1.0T, 12HC5TFUR (MODEL NO: AR12HC5TFURNNA, SERIAL NO: H00GPPDF101216J) on dated 25.06.2014 at a total cost of ` 29600/- and made the payment of the same partially through cheque and rest through Bajaj Finance. • The indoor...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Handset problem Samsung GT-7582

User
 rehanshariff on Dec 6, 2014
From purchase onwards the phone is hanging frequently, low battery, with in 8 months period, the main front cover colour gets faded to be replaced, Ringtone volume is very low when call is connected And it often shows a message not registered on network, so please advice the concerned today to resolve this problem on top priority, So try to replace the mobile as soon as possible......
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Samsung Led TV UA32H5500AR- Service complaint

User
 Basheer Manesh on Dec 6, 2014
Samsung Led TV UA32H5500AR TV Bill Date -28/08/2014 from- BISMI KOLLAM near Ushus Auditorium, Pallimukku – Branch Manager: Mr. Vimal Kumar P R (BISMI KOLLAM) Mob: +919562 8888 75 We have registered a complaint regarding our Samsung TV as on 25th Nov 2014 @ service Id no: 4185575226 the model no of our TV is UA32H5500AR & Version code: TH01 While registering the complaint it’s said that your service engineer will contact us & resolve the problem in 24hrs but the staff said that panel of the TV is complaint is they will replace it in 2-3 days. But now it’s become 10 more days...
Complaint comments Read comments Complaint category TVs

Samsung - company denying its liability of samsung grand2 mobile

User
 rajatsukhija on Dec 6, 2014
I PURCHASED A SAMSUNG MOBILE IMEI NO359906050683957 FROM TRUE VALUE . 10 MONTHS BACK THE PHONE STOPPED CHARGING TWO DAYS BACK, I VISITED OKHLA SERVICE CENTER REGARDING THAT THE PHONE WAS OPENED IN FRONT OF ME FEW SCRATCHES WERE PUT ON MY PHONE IN THAT PROCESS A LIQUID WAS SPRAYED ON THE JACK AND RUBBED WITH TOOTHBRUSH THE WHOLE PROCESS APPEARED STRANGE THEN I WAS TOLD THAT THERE IS WATER LOGGING BUT THERE WAS NO MOISTURE ON THE PHONE TO MY SURPRISE I WAS GIVEN A BILL OF 6500RS CAUSE THEY SAID THAT MOTHERBOARD NEEDS TO BE CHANGED NOW I DONT UNDERSTAND WHY MOTHERBOARD NEEDS TO BE CHANGED WHEN PHONE...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Poor quality hardware ( LED TV Screen )

User
 anjak on Dec 5, 2014
I purchased a 40" LED TV from authorized dealer of Samsung "Dhamani Enterprises", Raipur (Chhattisgarh) vide receipt no. 2481 dt. 24.09.2011 . Just after one & half year dark band appeared on panel/screen. On contacting Samsung I was advised to change screen. On payment of Rs. 19162.00 vide Tax Invoice no. 13514 Dt. 11.06.2013 to their service center the screen was changed. Now just after passage of one year and three months the same problem i.e.dark band is appearing on screen. On making complaint with Samsung customer care center ( complaint reference no. 8440725741 ) their technician...
Complaint comments Read comments [1] Complaint category TVs

Samsung - Manufacturing defect in the LED TV complaint not resolved

User
 Mohamed Ismail wahid on Dec 5, 2014
My Samsung Account No.8427056378. Unfortunately I purchased a Samsung 32 Inch LED TV Mode No.32EH4003 through online from ebay vide Paise Pay ID 37085212581 on 21.8.2014. The TV was supplied by the merchant GRD Store(grdstore.ebay@gmail.com).The purchase details are given below : 1. Invoice No.2601 2. Date of purchase – 21.8.2014 3. Ebay paise pay ID – 37085212581 4. My purchase order No.12035 5. Bill Amount – Rs.18, 602/- 6. Warranty – 1 year From the month of November, 2014, the TV giving trouble. The TV automatically goes off within 30 minutes to1...
Complaint comments Read comments Complaint category TVs

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