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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - damaged Refrigerator

User
 suyogkumbhar on May 26, 2015
sir, Last months 29.5.2014, i purchased refrigerator from modern electronics kirkie, pune. many times call to samsung customer care and modern electronics but no reponse. moderns say, this is samsung company responsibility and samsung say, modern ya dealers reponsible plz tell me what can do... last one months no proper response from both side...plz do something...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Refrigerator. Complain No.: 8437350887.

User
 Purvesh Gajjar on May 26, 2015
Sir, I am surprised that I have use this medium as an effort to solve my problem. * Complain No.; 8437350887 made before 29 April 2015. * BSX Service Solutions India Pvt. Ltd.; FSC No.; AHM 2951. * Follow up done on; 8 May, 22 May, 23 May (twice). I need not say more, I am sure you can trace the efforts made by me on this complain. I WILL NOT SAY ANYMORE. Let me see how efficient YOU are. If I had some MORE of WASTEFUL money and time, I would have found my way if dumping your product in front of your local office and recording the same, but alas, that would be a waste of efforts...
Complaint comments Read comments Complaint category Refrigerators

Samsung - samsung E5 phone

User
 shitij on May 26, 2015
Hi.What should I say about Samsung a worst service and product they are proving inspite of using I phone and xolo I have a Samsung E5 which I got in gift and the product or handset I will talk is 000000 .can u imagine that was bought on 12 April 2015 and with in a month the screen after having flip cover has left internal liquid or fluid how I took a concall around 5.30 pm yeterday and then after 15 minutes I called my friend and I went on my desk and checked my mail on lappy .I picked handset to call found screen leaving fluid inside and touch not working sum1 from sung tell me one thing what is...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Replacement of TV parts

User
 Rishik Sarkar on May 25, 2015
One of Samsung products(a TV)had some problem in working. Samsung Service Centre(Sulekha, Kolkata) gave the name of the store "Classic Cooling Point" for the repair of a TV. We filed a complaint on 13 may and they took the product the next day(i.e 14th). They said that they would contact within 2 days but now its 25th and they haven't yet contacted. I contacted them several times but they didn't pay attention to my problem and moreover they also behaved rudely. The TV parts are still with them and they haven't yet replaced them. Kindly Look into this matter. Customer's Address: 8 Priyanath Ghosh...
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Samsung - MOBILE CAMERA

User
 joji dn on May 25, 2015
Hi im Joji, i buy a samsung mobile from UAE-sharjha along 1month before, model no GT-190601 Galaxy Grand Neo Plus, now the complaint is Camera not active showing the screen "CAMERA FAILED".i want to clear this complaint Contact no:8086721207...
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Samsung - samsung UHD LED tv not working

User
 krish sinha on May 25, 2015
Samsung LED UHD TV not getting powered on. I bought this on 19/10/2014. past two week its giving same complaint. I have given complaint request_account no. 8452816377 and service engineer visited two times in my place. after rectification by him TV is functioning only few hours and after that its having same problem. for safety I have connected TV with UPS power supply with stabiliser so chance of power fluctuation is very low. Kindly do the needful to rectify this issue....
Complaint comments Read comments [1] Complaint category TVs

Samsung - Consumer Complaint

User
 Amitt1978 on May 25, 2015
ir / Ma'am, Kindly take this mail to an utmost importance. Unfortunate was a day when I bought a brand new Samsung Refrigerator from Naveen Electronics, Model Town Delhi -110009. Under the impression that Samsung is a global leader in the home electronics and otherwise I Amit Batra, a resident of 197, 3rd Floor Mukherjee Nagar, Delhi - 110009 bought a brand new Samsung refrigerator on the 25th Sept 2014 from the above mentioned dealer. Quite surprisingly, The refrigerator bearing Model No. RT50H5809 which is still under the warranty coincidentally, is not working properly despite...
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Samsung - Need Help!!!!!Urgently

User
 Kajalkal on May 25, 2015
Hi, I recently purchased SAMSUNG Galaxy S6 EDGE (Purchase Date – 23rd May -15), I bought this phone on my wife birthday occasion. Ever since we have bought this phone we are facing heating problem, while talking and paying games and while using camera. I had discussed this issue with the supplier from whom we bought this phone and he suggested to go to the service centre and get a BOA create thereafter he can get this phone replaced. Today, Morning I went to the service centre and explained my issue to them. After five hours of inspecting the phone they said they temperature is going up...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung Grand 2 motherboard damage due to overheat.

User
 mailto.amitkulkarni@gmail.com on May 25, 2015
we have purchased Samsung Galaxy Grand 2 in month of August 2014, we have warrant and extended warranty . so we are already in warranty. Suddenly our phone is dead and is not getting started. when we visited samsung customer care in nasik, they are saying that mother board is damaged due to overheat and is not covered under warranty. We are asked to pay 7000+ for the same. There is no other damage and we are still in warranty, still why should we pay for internal problem. Please help us...
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Samsung - earphone jack and speaker

User
 RoyAnimesh Roy on May 25, 2015
Hello sir I purchased samsung galaxy tab 4 on the date of 17/8/2014.I am facing the problem on earphone jack and speaker since last 2 month I went for service center so many times but I didn't get the solution. I am facing the same problem again and a again. Please solve my problem as soon as possible. Thank you....
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Samsung - S4 MOBILE BATTERY PROBLEM

User
 BHAGWAN DASS BHATIA on May 24, 2015
There is battery consumption problem in my S4 Handset for the last one week. For example yesterday night Battery Status at 9.00 PM is 84% and in the today morning at 6.00 AM it has been 40% i.e. 44% usage with opening my handset. My Mobile No. is 9855142843 My E mail ID is bhagwandas.bhatia@federalmogul.com...
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Samsung - issue in service in spare of split ac

User
 digvijay.hll on May 24, 2015
We had purchased samsung split ac last year, there was some problem, we placed a complain to samsung service station in Sasaram with complaint number 8474427969. After several follow ups they replaced component named PCB, and charged 2500/ for same, but still ac is not working, also no one is listening to our calls from last 3 days. It has become very difficult in this summer, so pls help to rectify the same....
Complaint comments Read comments Complaint category Appliances

Samsung - Regarding my Television Pannel

User
 Sudhanshu Shekhar125 on May 24, 2015
Dear Team i sudhanshu shekhar resident of aadarsh vihar colony near bhuvan kirana Rukanpura patna bought a 32 inch Tv from Aditya vision Pvt ltd Patna but in 13 month the picture pannel is not working and the repair cost is rs 16000 its totally disgusting. kindly help in the repair of my TV. S/N 23473ZEF201176F Regards Sudhanshu 9955102698...
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Samsung - REPEATED PROBLEM IN LED SMART TV

User
 kksbhilai on May 24, 2015
I have purchased LED smart TV model no. UA-32F-5500 of SAMSUNG on 27.10.2013. The product serial no. is 23553ZND700546. The TV was installed by company’s service engineer. Well within the warranty period, the TV stopped working and complaint was lodged vide complain no. 8424302835. Service engineer visited and informed that panel needs to be replaced. Next day in my absence he came and replaced the panel. He has not given any documentary proof for its genuineness/originality or its part no. After 6-7 months LED again stopped working. Local dealers were contacted and service engineers visited...
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Samsung - S6 edge 64 gb mobile damaged

User
 maheshvarma337 on May 24, 2015
I bought s6 edge 64 gb on 19th may 2015.they said the phone screen is gorilla glass and very resistant to damage due its tough glass. but on 21 may I slipped on floor along with my phone. At that time my phone glass is broked I was shocked because the phone is slipped from just 1 feet height... Why they blame the customers by such fake advertisements. I bought it for 66000 along with insurance. I was visited the shop they said the display cost was 13000. but I insured the phone with 2500...so 90 percent of the money will be returned after 21 days of claim. so replace my phone with new one...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Facing problem with samsung device n pathetic customet service provide by mangal murti service center

User
 Ebrahim Sadikot on May 23, 2015
Hiee Guys i will recommend you all to stop using samsung devices its has bulshit n pathetic services i had purchased a device SAMSUNG GALAXY GRAND 2 AND I M FACING THE PROBLEM WITH DEVICE AND ALSO WITH BATTERY GETTING DRAIN VERY FAST SO I HAD APPROCH THE CUSTOMER CARE SERVICE CENTER IN THANE WEST BY THE NAME MANGAL MURTI AND WAS SORRY TO SAY U THAT THEY PROVIDE THE PATHETIC SERVICES 1ST I HAD SUBMIT MY HANDSET ON 17 THEY HAD KEEP THE PHNE FOR 2DAYS AND SAID ALL TGE PROBLM IS RESOLVE BUT WAS FACING THE PROBLM AGAIN SO VISITD IN MAY MONTH THE EXEC NAME BY KIRAN ... THINKS THATVHE IS THE OWNER...
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Samsung Mobile - Over heating

User
 Mushaveer on May 23, 2015
I' have complaint of samsung grant prime of over heating today I called to samsung mobile customer care an asked them to transfer a call to supervisor I have called them three times but they are saying our supervisor will only call me they said with in four hour I'll get the call but no one called it's more then 5hour an they are saying they can't transfer the call directly. It's very bad service from customer care need the updation of my complaint asap...
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Samsung - camera features

User
 Manoj Sisodia on May 23, 2015
Dear Sir I have purchase samsung galaxy grand prime mobile phon before 5 months ago, From last 6 day my camera application not working and show mgs as media seserver not working plz restart... I have tried the same more than 100 time but there is no solutio. Help require from your IT team thanks Manoj Sisodia Mobile no 9718594303 Mail id- manoj.sisodia1@gmail.Com...
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Samsung - not received my phone after servicing from last 2 months

User
 arpit5998 on May 23, 2015
I gave my phone for putting new display screen on 1st April 2015 and also paid 7000/- INR for that in GLOBAL Services, margao, goa . Since last 2 months i haven''t heard from them and they have not serviced my phone yet. I will raise this issue to higher authority if i don''t get my mobile back in 2 days and also want to claim compensation for the mental harassment i am going through. Thanks, Arpit Sharma 8097913452 arpit.5998@yahoo.com...
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Samsung - warranty and customer care

User
 Karthikeyan Balu on May 23, 2015
Dear All, Greetings! I am Karthikeyan from coimbatore, tamilnadu, india Till May 21st your customer care team were saying my warranty elapse only on Sep 2015, After seeing the Bill, I volunteerly called the customer care and informed that my purchase date is May 3 2014, Now My TV has some problem, I couldn make it up, Becasue my warranty elapsed If they have informed before that my warranty elapse on May, then i would have register for an AMC, Also I made a complaint on May 13 2015, But no Engineers turned to me, But while I was enquiring the team saying, I dont have my Purchase...
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