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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - issue in service in spare of split ac

User
 digvijay.hll on May 24, 2015
We had purchased samsung split ac last year, there was some problem, we placed a complain to samsung service station in Sasaram with complaint number 8474427969. After several follow ups they replaced component named PCB, and charged 2500/ for same, but still ac is not working, also no one is listening to our calls from last 3 days. It has become very difficult in this summer, so pls help to rectify the same....
Complaint comments Read comments Complaint category Appliances

Samsung - Regarding my Television Pannel

User
 Sudhanshu Shekhar125 on May 24, 2015
Dear Team i sudhanshu shekhar resident of aadarsh vihar colony near bhuvan kirana Rukanpura patna bought a 32 inch Tv from Aditya vision Pvt ltd Patna but in 13 month the picture pannel is not working and the repair cost is rs 16000 its totally disgusting. kindly help in the repair of my TV. S/N 23473ZEF201176F Regards Sudhanshu 9955102698...
Complaint comments Read comments Complaint category TVs

Samsung - S6 edge 64 gb mobile damaged

User
 maheshvarma337 on May 24, 2015
I bought s6 edge 64 gb on 19th may 2015.they said the phone screen is gorilla glass and very resistant to damage due its tough glass. but on 21 may I slipped on floor along with my phone. At that time my phone glass is broked I was shocked because the phone is slipped from just 1 feet height... Why they blame the customers by such fake advertisements. I bought it for 66000 along with insurance. I was visited the shop they said the display cost was 13000. but I insured the phone with 2500...so 90 percent of the money will be returned after 21 days of claim. so replace my phone with new one...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Facing problem with samsung device n pathetic customet service provide by mangal murti service center

User
 Ebrahim Sadikot on May 23, 2015
Hiee Guys i will recommend you all to stop using samsung devices its has bulshit n pathetic services i had purchased a device SAMSUNG GALAXY GRAND 2 AND I M FACING THE PROBLEM WITH DEVICE AND ALSO WITH BATTERY GETTING DRAIN VERY FAST SO I HAD APPROCH THE CUSTOMER CARE SERVICE CENTER IN THANE WEST BY THE NAME MANGAL MURTI AND WAS SORRY TO SAY U THAT THEY PROVIDE THE PATHETIC SERVICES 1ST I HAD SUBMIT MY HANDSET ON 17 THEY HAD KEEP THE PHNE FOR 2DAYS AND SAID ALL TGE PROBLM IS RESOLVE BUT WAS FACING THE PROBLM AGAIN SO VISITD IN MAY MONTH THE EXEC NAME BY KIRAN ... THINKS THATVHE IS THE OWNER...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Over heating

User
 Mushaveer on May 23, 2015
I' have complaint of samsung grant prime of over heating today I called to samsung mobile customer care an asked them to transfer a call to supervisor I have called them three times but they are saying our supervisor will only call me they said with in four hour I'll get the call but no one called it's more then 5hour an they are saying they can't transfer the call directly. It's very bad service from customer care need the updation of my complaint asap...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - camera features

User
 Manoj Sisodia on May 23, 2015
Dear Sir I have purchase samsung galaxy grand prime mobile phon before 5 months ago, From last 6 day my camera application not working and show mgs as media seserver not working plz restart... I have tried the same more than 100 time but there is no solutio. Help require from your IT team thanks Manoj Sisodia Mobile no 9718594303 Mail id- manoj.sisodia1@gmail.Com...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - not received my phone after servicing from last 2 months

User
 arpit5998 on May 23, 2015
I gave my phone for putting new display screen on 1st April 2015 and also paid 7000/- INR for that in GLOBAL Services, margao, goa . Since last 2 months i haven''t heard from them and they have not serviced my phone yet. I will raise this issue to higher authority if i don''t get my mobile back in 2 days and also want to claim compensation for the mental harassment i am going through. Thanks, Arpit Sharma 8097913452 arpit.5998@yahoo.com...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - warranty and customer care

User
 Karthikeyan Balu on May 23, 2015
Dear All, Greetings! I am Karthikeyan from coimbatore, tamilnadu, india Till May 21st your customer care team were saying my warranty elapse only on Sep 2015, After seeing the Bill, I volunteerly called the customer care and informed that my purchase date is May 3 2014, Now My TV has some problem, I couldn make it up, Becasue my warranty elapsed If they have informed before that my warranty elapse on May, then i would have register for an AMC, Also I made a complaint on May 13 2015, But no Engineers turned to me, But while I was enquiring the team saying, I dont have my Purchase...
Complaint comments Read comments Complaint category TVs

Samsung - Problem with Samsung AC (Customer reference number:8464201371)

User
 vsravi on May 22, 2015
It is with great pain and regret I am lodging a complaint.. I had bought two Samsung Split AC 1.5 ton invertor Model:AR18HV5NFWKNNA from Girias, Bannerghatta Road branch on 04th May 2014. Our Customer reference number is 8464201371. We had problems right from the first month of usage. We had informed Girias about this sometime in Oct 2014 and they arranged to send some technician. Samsung Technician visited in Nov 2014 and informed that the power supply board has failed in the outdoor unit. He told he will order and revert back. Nobody responded till Feb 2015. When we contacted Customer care,...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - S6 Mobile getting heat

User
 arund on May 22, 2015
Hi I have recently bought new samsung S6 Mobile and very badly disappointed hence i am unable to mobile its getting very heat after charge i am not able to use it. even after visited twice the show room and twice the service center they installed new OS but still i am facing the same problem . i really regret for investing huge amount for 48000 in samsung S6 mobile i have never had such experience while using my other mobile.after buying the its been many time i wasted my time spending the show room and service center for this but still i am facing the same problem and lossing my valuable time...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Over heating

User
 Mushaveer on May 22, 2015
Hi sir I'm MUSHAVEER I bought sm g530h grant prime mobile on 14.4.15 issue of over heating I gaved once for servicing in rt. Nagar on 20.5.15 an again it's same issue of over heating an now I don't won't the same mobile I need replacement....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - NO COOLING IN REFREGERATOR

User
 VIRENDRA OZA on May 22, 2015
I had complained on 20/05/2015 with complaint no. 8474515194. I had purchased the refrigerator on 30/04/2015 and within one year the cooling problem has been occurred. The vendor M/s. Jashoda Electronics, Opp. Shrinathji Complex, Nr. Gadhiya Lake, Sanand has also not supported me. So, I have complained on on-line Chat and they gave me the above reference. But till date no one has contacted me in this regard....
Complaint comments Read comments [1] Complaint category Refrigerators

Samsung - HEIGHTS OF LETHARGY FROM SAMSUNG EXECUTIVES

User
 anandkumarjaggi on May 22, 2015
I SUBMITTED MY GALAXY S6 EDGE FOR SCREEN REPAIR ON 21ST MAY 2015. I PRE ORDERED MY MOBILE AND SO AS A REWARD WAS GIVEN THE BENEFIT OF ONE TIME SCREEN REPLACEMENT BY SAMSUNG FOR RS 990 +TAXES FOR SCREEN DAMAGE VALID FOR ONE YEAR FROM DATE OF PURCHASE. HOWEVER THE SERVICE CENTRE GUYS WERE NOT AT ALL AWARE ABOUT THAT PROMOTIONAL POLICY ABOUT SAMSUNG AND I HAD TO DEBATE WITH THEM FOR SOME TIME TRYING TO EXPLAIN THE SITUATION. THEY WERE COMPLETELY HELL BENT ON CONVINCING ME THAT THERE IS NO SUCH SCHEME AND THAT I WILL HAVE TO SHELL OUT A HEFTY SUM OF RS 11000 FOR REPAIRING MY SCREEN. KEEPING ASIDE...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - washing machine water leakage

User
 vishnu1384 on May 22, 2015
my self gireesh kumar iam from kollam .igot a complaint regarding a washing machine that we purchased from nandhilath G mart kollam .C130803459 is our previous complaint id .now also some problems are there. now the mechine is not working yet.there is also water lekage problem so its tuff going . senior citizen is only in the family to deal with. and hope you will looking to that. GIREESH KUMAR PULIKKETHU VEEDU M G NAGAR 54 KILIKOLLOOR PH;9526268727...
Complaint comments Read comments Complaint category Washing Machines

Samsung - SAMSUNG DIGITAL INVERTER AC

User
 Shovan Kumar Nag on May 21, 2015
Dear Sir, This is to inform you, that, I Mrs SOHELI NAG bought SAMSUNG DIGITAL INVERTER AC RECENT(ACTUAL INSTALLMENT RUNNING). The present situation is that it repeatedly any problems happening sometimes it happens leakage of water, sometimes it not working properly, sometimes it is not cooling only fan is working. Please look after this matter seriously and try to response asap otherwise you can replace any other digital inverter either cash refund back. Waiting your positive reply and please do the needful. Thanks & Regards, SOHELI NAG +919830880232...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Worst AC and Worst Service of Samsung

User
 rajput.ravi676 on May 21, 2015
I am Pretty much desperate after purchasing Samsung Product, i had purchased a Samsung Split AC last year in the month of june, It served me last year but when i restarted that in this year summer after having its service from samsung engineer, after 2 days of service its compressor went into a problem and engineer said that compressor is to be changed and that will be changed till 20th of May (7 days after when compressor created problem ), it was hard for me to wait for 7 days for compressor in this summer but i did, now on 20th of may i got a call and they said it will be arrived till 25th of...
Complaint comments Read comments Complaint category Appliances

Samsung - S6 edge

User
 Arup96 on May 20, 2015
I pre ordered for galaxy s6 edge around one and half month ago.. but still you guys not delivering my order... When this is available in every store... While I'm contacting regards to that product every time they asking me to wait for one week, wait for two week and I'm waiting from last one and half month... so it's quite been frustrated for me... please take it seriously......
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - NON WORKING OF REFRIGERATOR

User
 PWG on May 20, 2015
I had registered complaint on 04/05/2015 vide complaint No.8450030242 it was told to me that within 24 hrs engineer will visit & resolve your problem but after continuous follow up on third day by service center it was told that engineer has visited at your home at his I was surprised because no one had visited at last fifth day engineer came and after checking it was told that compressor is out of order and it will be replaced within two days time. But another Engineer visited after eight days and it was told that compressor is working properly and some wire was loose now he had fixed that and...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Powerbank 9000 MaH is not working

User
 CA Shashi Kant on May 20, 2015
Hi Sir, I purchased 9000 MaH Powerbank on 10th April, 2015 through Askme.com but unfortunately it is not working well. When I send it to your repairing centre at Patiala, they declare it as duplicate. Please accept my complaint and provide me the original power bank....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Very poor after sale service

User
 bhuneelam on May 20, 2015
I purchased Samsung digital AR18jv5hbwk model. It is not cooling the room. I tried to complain to Samsung customer care which itself was a difficult process as in the roll down menu my product does not exist. After live chatting I have been told that select any product with a condition that first four alphabets matches I registered my complain on phone and also by email. on first complain an engineer came and said that he will come next day with required accessories. but he did not appeared When after two days I contacted customer care he told that engineer updated that AC is perfectly working. I...
Complaint comments Read comments Complaint category Electronics & Appliances

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