Samsung Customer Care

Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 3000 8282
1 800 266 8282
Phone:+91 89 3993 9899
Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234
+91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
2 R Tech Park, Nirlon Complex, Next To Hub Mall, Off Western Express Highway, Goregaon East, Mumbai – 400063
+91 22 6677 2000, +91 22 3030 8282


View More Information...
Satisfactory Rating
1%
Complaints
7239
Resolved
28
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung Complaints & Reviews

Samsung - Mobile regular heat problam & switch off

User
 suraj hurkat on Aug 3, 2015
Two time repair in samsung service center in bhilwra, but not heating & switch off problem solve, so plz we request this mobile repair as soon as . Mobil detail :- samsung g925 date of purchase 10.04.2015 name :- surya prakash hurkat contact no. :- 9351415279...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Phone hank

User
 Swapnil Sarthak on Aug 3, 2015
I have a Samsung galaxy core prime mobile purchased in January 2015.. which hanks a lot. When there is call incoming it is just unable to pick it up...I want that company should take a quick action against this issue...and if the company suggests me to take the mobile to the customer service then it will take much time and then also it could not get perfect...and finally the mobile becomes useless...so take a quick action..It is a request...Make it fast......
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Led - Led t.v total dead

User
 Sumit Parouha on Aug 2, 2015
I had purchased Samsung led 32" 4 months ago but now t.v is not start after check by technician they found. Two main parts are dead of t.v .Sir its just 4monthe old and I m facing lot of problem so I need your help I want change t.v not repaire otherwise cash back...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Replacement of Panel of 32 LED TV

User
 ARVIND AGARWAL1962 on Aug 2, 2015
I had lodged a complaint No. 8473898406 in April, 2015 which was attended by Company Service Centre Kaiser Electronices, Patpar Ganj, Delhi. I have paid him Rs.675/- as visiting charges. They told me that they will come again with part, which needs to be replaced, for which you have to Rs.2500/- . I said OK. They again came two /three time, they replaced the part, but TV was not got repaired, hence parts taken back. However, they were not able to detect the problem. In may they taken the TV to their workshop, and returned the same TV without doing any thing. After that they suggested me to replace...
Complaint comments Read comments Complaint category TVs

Samsung Mobile - Samsung Galaxy Grand Max (Model SM-7202)

User
 Naveen Jyo on Aug 1, 2015
Two Weeks I Have purchased Samsung Galaxy Grand Max mobile Snapdeal. within 15 days mobile back camera is not working good. samsung was manufactured some fault mobiles also using worst cameras in phone. i have visited service center also they are telling camera fault. submit the mobile for 1 week within 15 days the camera was not working...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Offers not delivered by the Company with its Samsung S6 Edge

User
 Arvind K Jain on Aug 1, 2015
Dear Sir I purchased Samsung S6 Edge on 11/06/15 from M/s The Digital Shopee at Allahabad [UP]. While making the purchase I was informed by the samsung consultant at the dealer about the following offers: 1. Double Data Offer from Airtel on the purchase of S6 which is mentioned on the samsung promotional leaflet. 2. Reward points Worth Rs 1600 through 'My Samsung Reward' app on the mobile for which I could Buy the cover for the mobile. Regarding the Above I complaint to the customer care [Ref Id 8475577018 / 8454262897] but no solution received. Rather on insisting to talk to some Sr....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung India Electronics Pvt. Ltd - RE: Complain Regarding LED TV

User
 Srinisasan.n on Aug 1, 2015
Dear Sirs, Below is the mail I sent to Samsung relating the problem with my TV I purchased from Samsung. Dear Samsung, I have purchased Samsung LED TV- Model No: UA32EH5330RLXL on 18-07-12. And its been only 3 years I bought the TV. But now I am seeing Dual images on the screen for the last one week. I contacted customer care and registered a complaint(Claim No: 4198382304). The executive came yesterday and told us that it is because of the problem in the Display panel. And he also told me that I need to pay Rs.17205 for replacing the Display panel. I was really shocked to hear...
Complaint comments Read comments Complaint category TVs

Samsung - नया टेब खराब आ गया samsung के अधिकारी केवल फसा रहे है।

User
 Nakulcoolone on Aug 1, 2015
मैंने 17/7/2015 को सैमसंग स्टोर से टेब 4 ख़रीदा था। उसकी स्क्रीन पर एक डॉट आ रहा था जो मुझे घर जाकर दिखा कुछ दिन बाद भी वो डॉट था तो मैंने सैमसंग कस्टमर केयर 18002668282 पर फ़ोन करके अपनी परेशानी बताई उन्होंने मुझे सर्विस सेंटर जाने को कहा। 28/07/2015 को में...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung LED

User
 suhel687 on Jul 31, 2015
This is with regards to my Samsung led television model no. UA32ES5600 which I had purchased on 31/10/2013 from Hyper city Malad branch. First of all it is very sad that your company does not called their customer for extended warranty. Now because of which I had to pay a huge penalty. I had purchased this television along with my friend he got the call for extended warranty but I did not. Now the problem is the television is having some kind of a problem which never have comes up before. The picture get mixed up and blur screen get greenish some time lines comes up, when we change the channel...
Complaint comments Read comments Complaint category TVs

Samsung Mobile - Problem sell defective

User
 Tanu123456 on Jul 31, 2015
Dear concern, I buy samsung core prime cell phone on 25 feb 2015. Till date i face so many problems regarding my phone .Battery problem, signal problem, software hang problem.Every time when i visit to customer center they change the software and again after two three days same problem come, they do the same i.e software change but till now no resolution come .4, 5 time phones get software update.phone is losting his data everytime.Concern please look into matter as samsung care will not give me proper solution .i want my money refund such a bad company.customer killing is his motive not satisfaction....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Samsung India Electronics Pvt Ltd - Incoming / End calls touching button is not working and hanging problem

User
 anjanikumarpandey on Jul 31, 2015
Sir,
I have purchased the Samsung mobile core 2 from 12/6/2015 after some days facing the problem of Incoming / End calls touching button is not working and hanging problem then I have submitted the mobile to Samsung service center (Faizabad U.P) on Dated 04/7/2015 .But my complaint is not resolve by service center till date and Samsung Mobile have submitted regarding to rectification for 3 times to Samsung service center but problem is not rectify.
Call no 4197845011 have been closed by service center without information so that all document have been submitted to service center...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Switch On Approve Center: Replaced faulty Mobile component

User
 aliaemran on Jul 31, 2015
My Samsung Galaxy Tab 2 was dead and not charging. I submit my phone to the above service store to check the phone and they replaced the Charging Jack, which did not work for one day .
I went back to the store and asked him to re-check the phone. I was again told that the phone Jack is faulty/Broken and I have to pay again....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Faulty handset Samsung Note4

User
 singhjitendra11 on Jul 31, 2015
I have bought Note4 by paying 53000/- in the month of April 2015. 2 weeks back phone was not showing network i went to service center, they said we will have to change the mother board. Within 4 months of how can a premium handset have issues like this.. but still i said please do it. after 3 days phone was handed over to me. after 2 days the Stylus stopped working on my phone where as same stylus was working fine on other handset. i told them if this is the state of quality of this handset please replace this or give me a new handset. which they are not ready. i tried contacting call center which...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Non repair of handset under warranty

User
 Reetika Garg on Jul 31, 2015
I have samsung grand prime which I bought 6 months ago. I used always original accessories with my phone but now it's headphone circuit has been damaged. It is an internal part of my phone and service centre is not covering it under warranty. Samsung is very ridiculous company and every time they have some excuse to not to repair phones. I want to know why a internal part is not covering under warranty....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Problem in samsung e7

User
 vishalkau on Jul 31, 2015
i bought samsung E7 two month back(i have bill and warranty), few days ago my screen's display got off automatically
but my phone was working and still working. i went to vijay sales(panvel), they told me i have to take my cell to service center . i took my phone to service center(vashi), they told me that your display is broken and it will cost 10000 rupees (my phone don't even have a single scratch) . i went twice there but without checking with machine they told me that it will cost 10, 000 .
i didn't submitted my phone(my phone is under warranty). that night my...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung India Mobile - Non Receipt of repaired mobile

User
 Abin PU on Jul 30, 2015
It has been past two months that I have given my Moble - NOTE 3 Neo to the QUALITY SERVICES, Kottayam, Kerala(Authorized Samsung Service centre). The problem was that the range in the set was not appearing and the set is with the service centre for the past two months. Recently when inquired, They are saying that the Samsung Company is not providing the IMEI number to the service centre and thus they they cannot replace the damaged handset. And till date they have charged me Rs.600 as service charges. The number of service centre is: 04812567182 8111882077 Mr. Shanker (MD - Quality) MY...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Mobile is switched off and contact your service center and they are not complied properly.

User
 krishna-seetha on Jul 30, 2015
To, Dt-29-07-2015.
Samsung India Electronics Private limited,
A-25, Ground Floor, Front Towers,
NMohan Co-operative Industrial estate,
New Delhi-110044.

Dear Sir,
Sub- Complainant against your Sub-standard mobiles-req-reg.

I. N. Krishna Murthy, S/o. Janadhan Rao, R/o. Kodad Town and Mandal, Nalgonda Dist. That I purchased a mobile SAMSUNG GALAXY GRAND PRIME, Model No. SM-G530HZDDINS, ON 6-6-2015. That on 16-7-2015 suddenly my mobile was switched off. That on 17-07-2015 I contact my vendor shop, there he advised to contact your...
Complaint comments Read comments Complaint category Lawyers and Attorneys

Samsung - Very Late After Sales Services within warranty Period

User
 Imran Solanki on Jul 30, 2015
I have lodged a complaint, customer care give me details that very next day their engineer providing service, i have called back very next day but they give me another next date, thereafter i didn't call back again because i want to check that within how much day they provide services, after 4 days engineer call me about service. That much delay....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Worst service

User
 shailendra arora on Jul 29, 2015
I purchased samsung galaxy grand neo on 3sep2014. after some days there was battery problem.so I visited samsung service center.after 3months my problem got solved.
afte1 month my phone was not vibrating so I visited service center once again. this time the person there told me they doesn't have a vibrator available. so he placed an order and told me to come aftr 3 days.
afte 3 days they told me to come after 2 days.this continued.when after 20days I heard d same reslt I got amgry ovr them so they told me they will provide me screwdriver n told me u urslf change the vibrator or...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung mobile and Worst service Centre Experience

User
 Pravindaund on Jul 29, 2015
Dear Friends, Myself Pravin Daund From Dombivali Mumbai. I got samsung grand 2 on november 2014 and within one year my mobile screen got clashed without any reason. About Service Centre Dombivali East ( Unique Telecom) The timing written was from 10 - 8 pm outside office When I went to samsung mobilse service centre dombivali 1st day I went at 7.50 pm. They told me that shop is closed I said ok I'm late. 2nd Day I went to service centre at 7 pm. Again I was told that Shop is closed for recieving mobiles. You can come at morning 10 am. The person incharge Mr. Sandesh Vedre was there...
Complaint comments Read comments Complaint category Mobile Handsets

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