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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - Complain in warrenty

User
 November on Mar 3, 2015
for our w.machin - we r ready to pay breakage part charge. But your Ahmedabad office service
centre people (Mr. Mayurbhai) demanding Rs:393/00. extra for their service, eventhough the
w.machin is in warrenty. Why should I (customer) pay ? in warrenty period.
If the problem not solved from your company till tomorrow, We will never buy SAMSUNG products further.

Niraj Shah....
Complaint comments Read comments Complaint category Washing Machines

Samsung - Samsung S4 GT I9505

User
 rsharavan on Mar 3, 2015
Dear sir/Madam, I have purchased samsung S4 GT I 9505 model mobile in singapore. Now I have problem in display and went to samsung authorised service center in chennai.Tambaram. But they have not taken up for service informing me that spareparts not available for the mode p[urchased and you have to do services in singapore only. I am not satisfied with the reply from service center people and I have not been informed such a services not available in inda when I purchased the mobile. Please help me in this regards....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Update for Android L in India

User
 Brahm Prakash Maurya on Mar 2, 2015
I have purchased Galaxy S5 after selling my Galaxy S4 and one of the reason that the Galaxy S5 is going to receive the Android L update. In India Samsung has released android L update for S4 a long back and there is no words about the S5. These days samsung is just busy in the marketing of it's new products and no words regarding the S5 update. Samsung should feel shameful for always forgetting their existing users for marking of their existing products. Its better if we purchase other mobile like Motorolla or sony as they always think of their existing Users first. Its nice to see that samsung...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - amit sharma want 20 k for job

User
 rohitarskumar on Mar 2, 2015
hi this is rohit kumar. before few days i got a interview on the samsung service centre at noida sector 3 for engg. there are a manager name amit sharma he want 20 thousend rs for this job. what the hell is this kaise chor haramkhor rakh rakhe hai bizess k liye....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - DISCLOSURE OF INFORMATION AND SENDING SOME UNKNOWN PERSON

User
 shiromani on Mar 2, 2015
I bought Samsung Ref. no. RT31YVMS in 2008. Since December'14 it is not working properly. I made a complaint in Dec.'14 one service engineer came and did something. it started working but not properly cooling. Again I made complaint and on 2nd Feb'15 Mr. Praveen a service engineer came on 2nd feb'15 and did some repairing and assured that it will be work properly. Again cooling was not there, Again I made a complaint and again Praveen came on 25feb'15 and told that one its part is not working he will bring and changed that. he did the same and charged Rs.913.00 After two days again I notice it is...
Complaint comments Read comments [1] Complaint category Refrigerators

Samsung - Over Heating Mobile

User
 Jayaprakash Pandu on Mar 2, 2015
I Had Taken Service Centres Also No Use. Mobile Over Heating & 3G call Will Disconnected automatically. Battery Will Down At End Of the Day. Battery Had Bulged. Charging Will No Do Fast. when I Had Taken Mobile From 7th Day Onward Iam Facing Problems. Went Show Room Also I Had Showed to them also Simply Go to Service centre they are Saying. Even I Had Taken INSURANCE Also But No Use Samsung Purchased Dealer Adress: Samsung Smart Cafe, A & M Retail PVt Limited, #8-3-948/949, Shop no:14, Yellareddy guda, Ammerpet, Hyderabad. Ph:040-65140003 Purchaser Details S.Jaya...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Faulty Smartphone

User
 kedar88 on Mar 1, 2015
I have buy Samsung Grand Prim Model Number: SM-G530H/DD on dated 21/02.2015. Invoice No: S14/1259 Amount Rs.13500. This phone works so slowly and it get hang during operation. Given specification is of 1 GB RAM but actually phone works like 500 GB RAM also during operating it heat like small heater. I need my money back, Kindly help me for same....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Issue regarding Service center and Phone

User
 suyashjain786 on Feb 28, 2015
Hi, I have Phone GT-S7262 H . It is under warranty period . Purchase Date is :02/06/2014 It is having power of batter drainage . Even If I charge it 100 %, Batter gets drained in 2 hours In that regards I went to your service center 4 times and they have literally harassed me . Every time they say problem is fixed but to my dismay problem was never fixed . They are just doing timepass and I must say very unskilled people for the job Service center address is : Atul, Shop no 19 &20, Sai Sanskul Appartment, OPP. Dhangar Baba Mandir, Kalewadi phata, Pune -411017 020-65200362 Please...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - galaxy s4 update to lollipop but frequent crash

User
 pinku124 on Feb 27, 2015
I have recently updated to lollipop but my mobile is getting very slow and following are the issues i am facing while operating mobile after upgrade 1. Frequent crashing to touch wiz home and restarting 2. Mobile is not getting connected to laptop or pc 3. Battery drains too fast 4. Applications crashes very frequently to home screen 5. Wallpaper changing to default 6. Key board crashing while typing Please Reply and give feed back what should be done.. Should I wait or Rollback to Kitkat version Or new firmware correcting this errors is going to be updated soon?...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung Galaxy Duos 2 S7582

User
 prakash ashokkumar solanki on Feb 27, 2015
Dear Sir, There is a major error comes while i downloaded a application. now i can not open my menu from mobile. it seens only page which i sent you following. nothing than it open. so sir i would like to resolve it soon. please help me. the link below only seen. Webpage not available The webpage at http://knoxupdate.com/?data=zRvn40OMIt_8cqFtbwoKXXmcgAhlCiGtKO1l6lSptqzbcboUSZl5Vlmih7LJH_Ruki3OPkO6g1kLQGiG5RKJWRYvp1XGdguT-RJ3ifDoCr9NtNxQypSaBOLemYgS2ffhsTK638b7yoOwTSRWddjJXvGxUS3UJqiYTply8woXdFkdJUUhxCrVCq2EJZrR272Y9k_32b56OoZpnpVtFLmsCsKijedJdqpjtjTaqxUHmyYnN1xaE0HqxH-brdmu9EXDRnXHPOJ8DMApFA9_qfvHLSFQAp...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - regardiing speaker of LED

User
 sbisuresh1 on Feb 26, 2015
Sir I bought a samsung LED Sr no, H01A32NF728120R Model no. 23UH4003 on 26-10-2014 from Talala gir, district Junagadh Gujarat. There is problem of speaker. Its sounds cracks . I tried on external media but its sounds still is not good. Therefore, I request you to change the speaker of my LED and do the needful....
Complaint comments Read comments Complaint category TVs

Samsung - Problem in Samsung LED TV

User
 5354 on Feb 26, 2015
I purchase above mentioned TV on dtd 20/10/2013 from Patel Appliances Ahmedabad but recently problem occurred in TV that screen became dark but audio was ok I complaint to Samsung service centre and person from centre came and examined TV and told that panel is required to be replaced and will be costing about Rs.22000.Now here I will like to tell that when my TV is about 1 yr and 4 month old such type of problem occurred and for that I have to pay Rs. 22000 against my purchase cost of Rs. 61000 is not viable.Hence you are requested to look in the matter and resolve my problem without any financial...
Complaint comments Read comments Complaint category TVs

Samsung - The quality and the cost

User
 dipty.b on Feb 26, 2015
I, Dr. Dipty Bohora - Patnaik, W/O Maj. S.R. Patnaik, had registered with samsung customer care for change of my refrigerator gasket. The request for the same was made on call, on saturday, the 21st february 2015. Ref no. is 8472474401. Model no. of the refrigerator is RT26FCTR1/CTL/2012. The serial no. is R0084PAC200057M. Their so called engineer reached today, that is, the 26th of february, for changing the gasket. The so called new gasket was torn at atleast 5 different places. The company is charging exorbitantly high for these gaskets. I was informed that the cost would be rupees 2, 613. Why...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Having issues

User
 pricool.darshini@gmail.com on Feb 25, 2015
Hi Samsung team,

I had purchased a 40 inch SAMSUNG LED TV (model 40H5100) from Samsung Plaza located at Chromepet Chennai Tamilnadu India.

I saw a black spot appearing at the screen and complained to the store where I bought the TV. They then came home and did a service. It all looked good until today when I started seeing the black spot again.

I highly recommend that you take this complaint immediately into consideration and provide me another TV of the same model...
Complaint comments Read comments Complaint category TVs

Samsung - LED TV malfunction for same defect thrice in a span of 13 months

User
 shashikumar9004 on Feb 25, 2015
My 32inch Samsung LED TV has a defect with Display Panel, which was resolved twice in an year within warranty, soon after the repair it was diagnosed to be damaged thrice within 2 months of repair. This clearly is a substandard service from Samsung. I have already complaint in service centre for the same, however they are saying we cant do anything and it has to be repaired again at a cost of 16000.00 INR approximately. Does that means i should be prepared to spend 32000.00 anally for repair of a product worth 32000.00. The product is still lying in the service centre at Patna(Bihar) Please...
Complaint comments Read comments Complaint category TVs

Samsung - asking money for insured mobile repairing

User
 ektakakkar on Feb 24, 2015
I was given my handset for repairing which has been more than 1 month now and after lodging complaint at various channels now I received the message that I have to pay money for repairing my mobile. And this is also paid earlier after that I will get my handset. Please help me now its going more frustrating for me. Really your customer care and service center don't care about customer and always line up with wrong and misleading reverts. In starting they assured me that you will receive your handset within 14 days. But still I didn't receive my handset. Today I received the email after complaining...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Complimentary Book Cover

User
 ankitag2212 on Feb 24, 2015
I bought Samsung Galaxy Tab S on 24.01.2015. I registered for complimentary book cover on 25.01.2015. I received a confirmation on 27.01.2015 that the book cover will reach you in 10 days. I confirmed with Samsung representative that the colour of the cover will be Titanium Bronze (colour of the Tab I bought). After that I had contacted their customer care several times regarding the delay in the delivery of the product. I was told that delay is due to the unavailability of the desired colour and it will take some time. I recived the cover today and it is WHITE in colour. I called Samsung customer...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - faulty device

User
 Kay Brl on Feb 24, 2015
i bought a samsung note3 nearly 6 months ago, since the very begining the set was having a problem of getting unbearably hot every time i start a game. i palced a complaint at the customer care, they took the device twice but nothing was done..now they say that the device is not suitable for playing games..even if it has a quad core processor and 3gb of ram..they simply dont want to solve the problem as i still have the warranty period..they was want to avoid the cost they may have to incur in repairing my device....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Required replacement for defective piece

User
 arundkumar327@gmail.com on Feb 24, 2015
As I am Arun kumar(9035396101) I bought New Samsung galaxy S5(SM-900HZBAINS) On 29/01/2015 from the THE PHONE STORE located in Koramangala Bangalore, KARNATAKA.
On 1st and 2nd of feb I noticed that the phone is to get heated when not in use also
PROBLEM 1: when in normal use the phone used get heated heavily and
PROBLEM 2:IT WAS BRAND NEW SAMSUNG GALAXY S5 WORTH RS 34900/-, STARTED GETTING HANG WITHIN A TWO DAYS THAT TO 4 APPLICATIONS USED.
PROBLEM 3:Compare to my other Samsung galaxy s5 this brand new was very bad in battery backupOn 2nd of feb I had been authorized...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Total Crap Company-Waste of Money-Business Policy of Samsung

User
 sujay25 on Feb 24, 2015
i bought a samsung 3D LED 55inch tv in august 2013 it cost around 1lac 61thousands.In october 2014 it started problems while switching the power on.the screen got hanged several times and it restarted automatically again and again. It was not possible to watch the tv. when we contact with the customer care they send an executive and after checking he told us that the tv display need to be changed and it will cost another 56thousands.I just completed my last EMI for the tv on january 2015. So please tell me is it possible for anyone who buying all products through EMI to change the display with 56000/-...
Complaint comments Read comments Complaint category TVs

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