Samsung Customer Care

Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 3000 8282
1 800 266 8282
Phone:+91 89 3993 9899
Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234
+91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
2 R Tech Park, Nirlon Complex, Next To Hub Mall, Off Western Express Highway, Goregaon East, Mumbai – 400063
+91 22 6677 2000, +91 22 3030 8282


View More Information...
Satisfactory Rating
1%
Complaints
7343
Resolved
29
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung related photos (750)

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Samsung Complaints & Reviews

Samsung - Refrigerator not working properly. very poor cooling

User
 hameed shaik on Aug 30, 2015
We purchased the Samsung RT33HDRZ fridge on 16/8/2015 .Vide Bill no. 8690012001516082015 and delivered on 18/08/2015. From reliance mart Tirupati-517501 AP. Nobody attended for demo and installation. We installed and worked for a week. Then from 27/8/2015 cooling has comedown, on 27/8/15 evening by 8pm I informed over phone to Reliance mart, Tirupati. Till now nobody attended. We request the Samsung authorities that we lost the confidence in this product.please exchange with the other one....
Complaint comments Read comments Complaint category Refrigerators

Samsung Mobile - Mobile phone screen damaged within 2 week of buying

User
 bhawna83 on Aug 30, 2015
Sir, i bought samsung E7 mobile from outlet Pai mobile dated 16 aug 15 and installed glass screen but on 30 aug 15 its touch screen got damaged by mere slip from hand from ht .5 m and it display is lost now when to ur bying outlet they told us that we have to pay Rs 6000/ to change new screen. The company manule had not been provided about gurantee of different part nor stating prcaution of use....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Audio not working

User
 ksrprasadvizag on Aug 30, 2015
Dear Sir, I have ordered Samsung 40j5100 led TV with one year warranty. The problem is audio is not working. I called customer support, they are asking 5400+ 13℅tax. I don't understand why eBay is selling products with warranty? I got the parcel on 28-aug-2015 (just two days back). It is not working from first day itself. Why eBay is sending such defected items? Who will take responsibility on this? Kindly somebody help in this please.. Attached proof pictures....
Complaint comments Read comments Complaint category TVs

Samsung Service Center - Samsung front load washing machine

User
 dm84 on Aug 30, 2015
Worst Samsung customer service Center in Trivandrum.In the month of june 2015 we lodged a complain with Samsung service center(SMC}regarding thr broken hinges of front loading Samsung washing machine.After repeated followups Samsung service engineer came to repair the broken hinges of the door of the washing machine.He then said that he has to get the part before fixing it.After a month he came with the part but said that he was unable to unscrew the broken hinges and so it has to be taken to the service center for repairs.After numerous calls to the service center and issued a work order and saying...
Complaint comments Read comments Complaint category Washing Machines

Samsung - Samsung UA40H5500ARLXL 102 cm (40) LED TV (Full HD, Smart) TV Will work only till Warranty period

User
 jhs281975 on Aug 30, 2015
Samsung UA40H5500ARLXL 102 cm (40) LED TV (Full HD, Smart) TV Will work only till Warranty period This TV I purchased from Adhishwar in Jayanagar 5th Block, Bangalore. After the warranty Period my tv's Remote sensor stopped working... I visited the Showroom and checked with them what to do. They told they will send a person to check the TV and took my address again. But no body turned up. I called the Samsung Customer Care and booked a complaint. Now the Story starts. THe Service ENgineer came and started opening the TV cabinet and started changing the Joystick saying this could be the problem....
Complaint comments Read comments Complaint category TVs

Samsung Mobile - Not getting any response from customer care.

User
 amangoel1261 on Aug 30, 2015
I have submitted my mobile on 10.08.2015 at samsung service center ---System & Services for sim card tray problem. But they started threatening and harassing me to receive that mobile with the same problem. Then i talk to customer care they are just asking for 24hrs from 20 days but they are not able to replace my mobile. Bill no. 4199223774....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Service Center - Front loading washing achine

User
 dm84 on Aug 30, 2015
Worst samsung customer service center in Trivandrum.In the month of june 2015 we lodged a complain with Samsung service center}regarding thr broken hinges of front loading s amsung washing machine.After repeated followups samsung service engineer came to repair the m broken hinges of the door of the washing machine.He then said that he has to get the part before fixing it.After a month he came with the part but said that he was unable to unscrew the broken hinges and so it has to be taken to the service center for repairs.After numerous calls to the service center and issued a work order and saying...
Complaint comments Read comments Complaint category Products & Services

Samsung Service Center - Repairing / Servicing of my Samsung TV

User
 thomas17 on Aug 28, 2015
In my Samsung TV (Model PDP TV PS 42B430P2LXL), Cable TV antenna pin holder was broken. I booked the complaint by phone using their toll free number. After some time, Samsung Service Technician came on my phone and asked for detail of the complaint. When I explained the complaint, he, without even seeing the TV, told that the main board of the TV was to be replaced and it would cost Rs.12000/-. I was shocked to hear his statement. I chided him and requested him to replace only the broken (antenna pin) holder only and the same would definitely cost less than Rs.200/-. Then he came to my house, inspected...
Complaint comments Read comments Complaint category TVs

Samsung Service Center - Worthless of opening service center of samsung,i totally disappoinmentted with the service from taratala service center..

User
 Sujoti bose on Aug 27, 2015
I have a Samsung smart ph and the model no is GT S5282, anyhow the phone pattern lock get locked so i went to the taratala service center to break the lock, the date was 20/08/2015 after one day my father went to the service center they told "sir we are trying" and on 24th of aug i went to the service center then they said they are trying but they are unable to unlock so i said plz return me the ph then they said u have to gv rs.230 INSPECTION CHARGE after that they wl gv the phone and the customer care executive as ms.unmesha chakraborty with whom i have talked, , , wid dat ""a gal wearing pink...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Service Center - Horrible Service

User
 usernec162 on Aug 27, 2015
I have a Samsung single door refrigerator. Recently I faced a problem (i.e leakage of coolant gas inside freezer). So I requested for immediate service via Samsung Customer Care on Saturday (22nd Aug, 5:00 Pm). Customer care representative ensured me that the issue will be addressed by the nearest service center within 24 hours. Then I get a call from J.P Nagar, Bangalore Samsung service number saying since they will be closed on Sunday, Issue will be addressed by them on Monday. I agreed and made arrangements such a way so that if the service center visits on Monday then I will be available. On...
Complaint comments Read comments Complaint category Refrigerators

Samsung Mobile - Mobile restarting / Hanging Problem

User
 Surender Singh on Aug 27, 2015
Hi, I have purchased this Samsung Galaxy notre 2 (GT-N7100) on 20/08/2014 from Delhi. It works properly only 7-8 months. Now there was some issue of restarting and out of network problem and the device restart occasionally for which i have submitted the handset SAMSUNG CARE - ADVANCED TECHNOLOGIES, JHARSA ROAD, GURGAON. They told me it takes around 3-4 days as there is a problem in main board which has to be replaced. I don't know what they did, they had returned the handset after replacing the main board. The handset works properly almost two weeks, after that...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - E-mail vinner

User
 Amitkumar1605 on Aug 27, 2015
Sender Id- tdevesh@iiserb.ac.in> PO BOX 1010, LIVERPOOL L70 1NL, UNITED KINGDOM EMAIL ID: www.samsungclaim.uk@mail.com CONTACT NUMBER: +447937418114 These are your identification numbers: Ticket Number: 011425896/2015 Serial Number: 3872/506 Lucky Numbers: 7/4/88/28/01/40. Dear: Lucky Winner: This is to inform you that your Email have won {£500, 000.00} Five hundred thousand great British pounds and one {SAMSUNG GALAXY S5 PHONE} from the Samsung Mobile Company United Kingdom which is organized by Samsung Mobile Company in conjunction with Chevron Texaco Oil and Gas Company,...
Complaint comments Read comments Complaint category Lottery and Sweepstake Emails

Samsung Service Center - Refund Case - Complaint No - 4199673253

User
 Alfrez Dsouza on Aug 27, 2015
My refrigerator is in warranty. It got damaged 3 times in one month, thus asked for refund back. I registered complaint on 08.08.15 for refund, I got no response tried to follow-up with them on toll free number of care center called on 18.08.15, 20.08.15, 22.08.15, 24.08.15 & 27.0815 am answered that you will get call from Head office in 48 Hrs but it doesn’t happen a single time. We do not even get any details about issue what’s happening. I even requested them to transfer call to HO to responsible person but they don’t do it. Samsung is not satisfying his customer only makes big big...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Complaint against a brand new faulty handset

User
 Hitesharora09@gmail.com on Aug 26, 2015
Hi: I am forwarding this email to this email address as the issue is not resolved by the first line executive customer service. We raised this complaint (Complaint # 8477243312 and 8477075281), but the request is not handled as per satisfaction. This is a phone I have gifted to my wife and from day one facing the issue with the handset. Request you to please help resolve the issue. For SAMSUNG this can be a small issue, but for us as a customer this is about the trust that we bestow on a brand and expect value in return. Regards, Hitesh Arora +91-95029256168 +91-9703643155 ----------...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Service Center - No jobsheet provided by service centre

User
 Asad sam on Aug 26, 2015
This is 3rd time today when i reached samsung service centre which was located in Okhla, Delhi... i was seriously surprised when they didn't provide me any jobsheet and told me that mine charger was faulty and i have to pay approx 600rs for that without making any jobsheet. Even when i asked for jobsheet they said they did not provide me any jobsheet because as per him they dont found any fault in my handset.. He Refused me without making any jobsheet.. worst experienced with samsung.. this is third time when i visited, all the time they didn't provide me any Jobsheet....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - LED TV - Display faulty

User
 thekkumkattil on Aug 25, 2015
TV model UA46F100 was purchased from M/s QRS Trivandrum on 17/01/2014. TV has 1 year warranty and 2 years of extended warranty. The t was registered with SAMSUNG on 01/08/201 under complaint No. 4198739162. A technician inspected the TV on 03/08/2015 and noted all details. Since then there is no action from the service center. Kindly do the needful at the earliest to get it serviced at the earliest....
Complaint comments Read comments Complaint category TVs

Samsung Service Center - Service center not repairing Microwave, which is still in warranty

User
 rahulindia17 on Aug 25, 2015
I have a Samsung microwave (model no. CE1041DFB). It was purchased on 09/09/2014 with one year warranty. On 06/08/2014, it has stopped working. Service center is not ready to repair under warranty, they say that manufacturing date is 2012....
Complaint comments Read comments Complaint category Appliances

Samsung Service Center - Service center Najafgarh pathetic service

User
 mahiiii on Aug 24, 2015
Really the service of samsung service center Najafgarh is extreamely pathetic.they do not know how to behave with customers.even they do not provide feedback book.they are liers.I purchased a samsung galaxy prime 4G on 14/08/15.there was some issue with it that when mobile is on then call was not coming. Then on 18th aug i went to najafgarh samsung service center according to that there is software issue, after waiting of 1 hour he returned my phone and call was coming even on data on. But he played with me.he set the mobile network on GSM only which should have on auto. According they did temporary...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Broken dishwasher

User
 mohansi on Aug 24, 2015
I continue to have issues on poor performance of the dishwasher. It has been used for less than 10 times from the time of purchase. I have given multiple complaints and has been escalated to the corporate more than twice as Devaiah (head of service in Bangalore) and team continue to offer poor service. Last time when Saurav Singh Chaudhary (saurabh.s10@partner.samsung.com) addressed the issue, he promised that if any complaints again pop up, he would escalate to refund the amount It is sad that next time it again did not work and I escalated to the corporate again. The agent this time got...
Complaint comments Read comments Complaint category Washing Machines

Samsung Service Center - Window 7 Home premium pre-installed has been stolen

User
 chandrakant2 on Aug 24, 2015
Dear Team, I have purchased a laptop online from flipkart with pre-installed window 7 home premium in it. After approximately 2 year span, my laptop has screen flicker problem therefore, i have contacted samsung service center online for resolving the issue. It was not possible by the support team to resolve it online hence, They have given me the address of Junagadh, Rajkot and Ahmedabad which were located at 80kms, 160kms and 400kms from my home place. I have visited all this places for getting my laptop repair, but the service center was already closed by Samson company. After much follow...
Complaint comments Read comments Complaint category Electronics & Appliances

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