Samsung Customer Care

Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 3000 8282
1 800 266 8282
Phone:+91 89 3993 9899
Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234
+91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
2 R Tech Park, Nirlon Complex, Next To Hub Mall, Off Western Express Highway, Goregaon East, Mumbai – 400063
+91 22 6677 2000, +91 22 3030 8282


View More Information...
Satisfactory Rating
1%
Complaints
7361
Resolved
30
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung Complaints & Reviews

Samsung - Fraud dealer and no action from Samsung

User
 Manirana on Sep 2, 2015
I have raised 6 complaints so far but Samsung is not able to resolve it. I bought a Samsung refrigerator and the dealer is not giving a valid bill. The bill does not have the serial number. It seems to be selling illegal grey market items and duping customer and Samsung. I have raised so many complaints to executive team and to CEO office channel but nothing is done. Its been a month now. I am regularly following up but no response. The dealer says if he provide the bull with valid serial number then there are some tax issues at his end. I have raised complaints many times. Two times...
Complaint comments Read comments Complaint category Refrigerators

Samsung Mobile - Incoming voice problem and aoto restart problem

User
 Rpadasi Corporation on Sep 2, 2015
Dear sir /madam . I have purchase a samsung galaxy A7 on 22/07/2015 in reliance degital express sion branch mumbai . I got a problem on 02/08/2015 so i went to reliance degital store ... i sad i am geting a problem on mobile automaticly restart on 2, 2 mins . and no voice r coming i just talk on speaker so he sad u go to samsung galary i cant help u and sad its not my problem and talking very roughly. than i talk to help line so she sad download the apps smart tuttor i download the smart tutor she sad i will satting from her only than u will not get a problem . but no effect on my mobile,...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Samsung Mobile - Incoming voice problem & aoto restart problem

User
 Rpadasi Corporation on Sep 2, 2015
Dear sir/madam . I have purchase a mobile samsung galaxy A7 from reliance digital express sion east branch purchase date 22/07/2015 . on mobile problems are coming on 02/08/2015 than i went to the store reliance degital... the store person sad go to the samsung galary we cant help u thats not my problem u go there only .he talks roughly with me . so i call to help line no, in help line they sad download the smarttutor will satting from her only . than again i get a problem so i call again to help line she sad go to samsung galary . i go to samsung galary swami nitayand hall sion...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung LED (UA40F5100ARLXL)

User
 Sundaresa Ramakrishnan on Sep 2, 2015
Had bought your Company product Samsung LED (UA40F5100ARLXL), bearing serial # (MQWM3PBD301393T) from M/s. Giriyas Investment Pvt Ltd – R A Puram, Chennai – 600028 vide Bill No FS/RAP/1698 dated 27/4/2013. Recently, on 10th of August it was discovered by me that the display of the television appeared to have become defective and the lower part of the television screen got dim with visible changes being noticeable in the display. I had immediately brought the same to the notice of Samsung India helpline and your authorized representative, one Mr R Ravi Kumar from authorised Samsung Service Centre,...
Complaint comments Read comments Complaint category TVs

Samsung Mobile - 26000 payback point with complaint no.8474071301

User
 parveen442003 on Sep 1, 2015
Dear sir/madam my refrence no.8474071301 and its been 24 days you are not taking step to resolve my problem I have purchased s6 edge on 12th april and in july you have launched a offer for customer who purchased it on or before 12 april they are getting 26000 payback I have registered a complaint with you that my points has not been credited till now but you are not taking any action please look into matter and credit my points or I have to take this to consumer court to resolve my problem...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Water leakage of ac

User
 rajrin on Sep 1, 2015
My split ac is making wet walls of my home .since last 15 days I am requesting customer care for same. Nobody visited to me.but only giving false assurance that problem will be resolved in next 2 days.but still noboby visited.please help me out.this type behaviour is embarssing me n I m not able to avail facility of product....
Complaint comments Read comments Complaint category Products & Services

Samsung - Local battery bank

User
 Anshul9818 on Sep 1, 2015
I hv purchased samsung 9000 mh battery bank from paytm but they cheated n send me the local battery which only charge 30% ...they cheated me very badly..i buy d same as samsung hv a g88 name in market so how do they do it...i request paytm to take back and stop fooling peoples...Anshul kaushik..mob no-8527197600...email-ansh12345@yahoo.com...
Complaint comments Read comments Complaint category Products & Services

Samsung Mobile - Worst quality with cheaper design

User
 udaynbk on Sep 1, 2015
Hello Team, with lots of grief and disappointment I am complaining on SAMSUNG MOBILE. Model name : SAMSUNG GURU MUSIC2 I purchased above mobile from flipkart having lots of issues and please help me in this case. SAMSUNG should know the lesson for its cheaper design. 1. No silent/vibration mode 2. Worst earphones quality 3.Call receiving button will not work 4. Pathetic sound quality while speaking on call, once I get call, I have to turn back my mobile and speak. I don't know what the product testing team is doing after design...just you guys sleep in the home, why do you need salary...SAMSUNG,...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Cheap quality with no use

User
 udayeee70 on Sep 1, 2015
Hello Team, with lots of grief and disappointment I am complaining on SAMSUNG MOBILE. Model name : SAMSUNG GURU MUSIC2 I purchased above mobile from flipkart having lots of issues and please help me in this case. SAMSUNG should know the lesson for its cheaper design. 1. No silent/vibration mode 2. Worst earphones quality 3.Call receiving button will not work 4. Pathetic sound quality while speaking on call, once I get call, I have to turn back my mobile and speak. SAMSUNG should be punishable severely as I had lost three to four interview schedules because of its poor sound quality....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung India Mobile - Samsung Galaxy Grand 2 mobile having hardware problems.

User
 Vijdighar on Sep 1, 2015
My phone has the following problems. 1. While receiving calls displays goes off. 2. Phone keeps getting hanged and get automatic restarted. 3. Touch screen not working smoothly. 4. Battery requires to be charged 4 to 5 times a day even when not much used. 5. I had given my phone to Authorised Service centre at Veraval 2 times but they have just factory restarted the phone but the problem still remains unsolved. 6. Phone get heated too much....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung Mobile - Wrong parcel send

User
 brajmohangupta on Sep 1, 2015
Dear sir we have order a mobile Samsung grand 2 of 22 aug 2015 we have received parsal & pay Rs.3500/- 31st aug.2015 afternoon we have received & open my parcel, I have found my parcel has been changed after this activity call your executive Diviya & mob. no. 9312985727 say delhi office but we have not received any satisfy answer Sir plz help me plz send me my original parsal or refund my money barcode no. CD065703856IN FROM TELECURE RISHI NAGAR DELHI 34/- MOB.9654235881 thanks Brajmohan...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Service Center - Phone under Warranty but Service Center refuses to accept

User
 Francis Rodrigues on Aug 31, 2015
Home Android Central Q&A > Ask a Question SAMSUNG WORST WARRANTY and CUSTOMER SERVICE Asked: Aug 30 2015 | 4:06 am EDT 564 Views 1 Answers I need help in resolving my situation Regarding my Case Number: [number removed by mod] for my Samsung Galaxy S5 4G mobile which I purchased 8 months ago, on 15/October/14 at the Phone Store, CMH road, Indiranagar is still within warranty. Kindly find below a detailed timeline of the sequence of events that transpired and the sordid tale of multiple times of critical data loss 1. Since I bought the phone, I noticed that it occasionally restarted...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Screen blackout

User
 Girish Iyer on Aug 31, 2015
Hi, sir my self girish iyer. My mobile samsung galaxy e7 purchased on 25.06.2015 has being giving issue screen black out severval times i had been given the mobile customer care centre 19.8.15 1st time they solved the problem after six days the same issue was there 25.8.15 2nd time solved 31.8.15 is the 3rd time coming back i think handset which is buy me is defect piece so let me replace the hand set. My hand set no is imei no. 358185064769844 the issue hand set being leading with in 6-7 days so inconvenent the hand set.Please get the replace the hand set at the earliest....
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - Complaint against fraud/cheating service from samsung engineer

User
 bkas24 on Aug 31, 2015
This is to inform you about the poor customer care service provided by your esteemed company. I had a very bad experience and so I am compelled to write to you about it. I bought a SAMSUNG LED TV, Model- UA32F5100ARMXL, Serial Number- 23473ZED901781V and the most unexpected happened, within ONLY 1 year and 3 months of use some problem appeared in it. The problem was that the screen went totally blank even though the sound was coming out clear and the remote function was working fine. I reported a complaint in the Samsung service centre regarding the problem in the TV, my complaint no. 4199959600...
Complaint comments Read comments Complaint category TVs

Samsung Mobile - Samsung galaxy a7

User
 hannahjames on Aug 31, 2015
hullo their dear sir/madam i am from delhi i bye samsung galaxy a7 on 20.6.2015 from the last 15 days my phon start giving heating hang stuck i given the problem to samsung suport, their ceo, and from ezone where i bye the phone their cepo ms priyanka force me to vist service center which i visit they change the software and said now no problem i want to say my phon was kit version they change in to lolipop in the same set without my knowledge and delete some special features of my phon any ways no problem after 1 day changing the software i get same problem i contact again ceo ms priyanka and...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Instrument not working properly

User
 Sudha Seksaria on Aug 31, 2015
We have purchased a Samsung Galaxy S6 Edge 32GB White Pearl No. 359030060656612 through E-Bay Sarf Trading, against our order No. 1504290105 dated 29.04.2015, which not working proerly. We are trying to contact you on your customer care No., but we are not able to convey our complaint to any of your representatives. Please give proper contact No. of customer care representative who can give proper reply and ready hear the problem of customer, who have put trust in you and purchased a mobile hand set costing Rs.57500/-....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Brand new samsung refrigerator not working

User
 hameed shaik on Aug 31, 2015
I purchased Samsung refrigerator RT33HDRZASP/TL/2015 from reliance digital store at Tirupati vide bill no.8690012001516082015. On 16/08/2015. The same was delivered to me on 18/08/2015. After delivery of the product no body attended for installation and demo. I my self installed on 19/08/2015. For the first three days it worked fine and then the cooling effect decreased, finally from 27/08/15 total cooling down. On that day itself we complained the matter to reliance digital, Tirupati. No body turned it till today. I demand that its new purchase. I lost my faith in reliance digital stores. Replace...
Complaint comments Read comments Complaint category Refrigerators

Samsung Service Center - Faulty refrigerator

User
 arano on Aug 31, 2015
Bought a two door Refrigerator RT33HTRYASA from your dealer Chroma at Juhu Mumbai on 15th Aug which was delivered on 17th. On the 18th when the demo was done it was observed the temperature light in front of the door is not lighting, so next day a service staff attended to rectify but was helpless. and after two days an engineer Mr Sami attended and inspected and said that a part has to be replaced and it will take few days . and in return Samsung will extend the warranty period to 18 months from 12 months, if not we will replace you Refrigerator. Mr Sami assured that the part would be replaced...
Complaint comments Read comments [1] Complaint category Refrigerators

Samsung - Refrigerator not working properly. very poor cooling

User
 hameed shaik on Aug 30, 2015
We purchased the Samsung RT33HDRZ fridge on 16/8/2015 .Vide Bill no. 8690012001516082015 and delivered on 18/08/2015. From reliance mart Tirupati-517501 AP. Nobody attended for demo and installation. We installed and worked for a week. Then from 27/8/2015 cooling has comedown, on 27/8/15 evening by 8pm I informed over phone to Reliance mart, Tirupati. Till now nobody attended. We request the Samsung authorities that we lost the confidence in this product.please exchange with the other one....
Complaint comments Read comments Complaint category Refrigerators

Samsung Mobile - Mobile phone screen damaged within 2 week of buying

User
 bhawna83 on Aug 30, 2015
Sir, i bought samsung E7 mobile from outlet Pai mobile dated 16 aug 15 and installed glass screen but on 30 aug 15 its touch screen got damaged by mere slip from hand from ht .5 m and it display is lost now when to ur bying outlet they told us that we have to pay Rs 6000/ to change new screen. The company manule had not been provided about gurantee of different part nor stating prcaution of use....
Complaint comments Read comments Complaint category Mobile Handsets

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