Samsung Logo

Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
More...
 
Go to Samsung:    Twitter  Facebook  LinkedIn  Google+  Youtube

Samsung Complaints & Reviews

Samsung - Samsung music 2 mobile

User
 bh.srikanth on Apr 28, 2015
Hai this is srikanth recently i bought samsung mobile model music2 worst mobile i experienced it get continuously restarting if i went to service centre they mention they can't solve (my screen got broken in accident they informed warranty cannot come under damage of device thats fine ) i asked them regarding the performance which iam facing from i bought the mobile from the store what is the use of selling to customers if we face such issues with your product really iam unsatisfied with your product thanks Srikanth...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Charged for no reason

User
 Abdulqadir Z Sutarwala on Apr 28, 2015
Reference Number: 8455604947 My refrigerator started malfunctioning. It was apparently not cooling and everything in the freezer has started melting.The problem as told to me by the engineer was that the defrost cycle was not working. He asked us to switch off the refrigerator for a period of 12 hours. After that he just came and switched it on again. That is it!! The problem was solved.For this I was billed Rs. 449/- The issue did not depend the service persons expertise also and for this is was billed so heavily....
Complaint comments Read comments Complaint category Refrigerators

Samsung - Samsung Apps Not Working after Factory Reset

User
 satish reddy M on Apr 28, 2015
Dear Customer Care team, I would like to highlight to you, I am facing On & Off while picking up the call after resting to Factory reset. I had given my phone to your one of authorized Samsung service center in Chennai TVS Electronics Limited, I got the update from service center stating that "Samsung Apps Cann't Work" due to hardware issue in the phone...?? I had informed to replace all parts, but I need my phone with fully functioning tested & No response after that from & just extending the days... Please find my Invoice no :4193221398 Dt:25/04/2015. Regards, Satish...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - MY NEW SAMSUNG GALAXY E7 THEFT - REG

User
 khan1971 on Apr 28, 2015
Dear sir/Madam I have purchased a new samsung galaxy E7 00 H, IME No.358185061278443, via Univercell, Kolathur, chennai branch vide Bill no. 10374359/25.03.2015 ., sir sunday provisional purchase time my phone was theft by unknown person., i was compliant to local police station . Kindly give solution for this., and kindly trace via my phone IME number., kindly give any point in this regarding immediately share my mail id...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - regarding the customer care service

User
 vikas611 on Apr 27, 2015
i buy a new samsung e5 on the 8/april/15. suddenly my phone slip my hand to a bucket of water after that phone was switch off(i think dead). then i goes to samsung care services in Laxmi Nagar Delhi and i told all the issue to the samsung engineer. he told me if you fix this phone that's the approximate cost around 25000. i says that phone value just 16000 then he said go and buy a new phone i'm able fix this phone. i don't know why the samsung hire that kind of non sense engineer. they don't know anything even they are talking with me very rudely. i am very up set with your services.i think i...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung Galaxy S6 Edge

User
 sunmal on Apr 27, 2015
Dear Sir, The color which u advertise in ur ad at every mobile shop is not available in the market and even urs dealer also refuse that color. then whats the purpose of ur advt. I am residing in Noida 201301, here in sec-18 a huge market of mobiles but nobody brings that color. This is the company policy? or till date u don't bring that color in market. Pls answer me I want to purchase that color as early as possible. Thanks...
Complaint comments Read comments Complaint category Jewelry & Watches

Samsung - INSTALLATION OF SAMSUNG LED 32" TV

User
 Sunil B Salve on Apr 27, 2015
I purchase Samsung LED 32" on 25 April 2015 at 01.00 hrs. At the same time I registered my request for installation of the same. My request registered ref no. is 8474044627. Every time your customer care rep giving time, but till the time no service engg has visited. If today my TV is not installed I will replaced and buy other company TV. The same has been prior agreed by the dealer at the time of purchasing. Thanking you...
Complaint comments Read comments Complaint category Appliances

Samsung - Split AC Not working

User
 Sumit Dutt on Apr 27, 2015
I purchased a Samsung Split AC 3-4 years back. This year also I got the AC serviced and when I started, the AC was not cooling. Since was a company fitted AC, sintead og going for a local Vendor, I submitted a complaint for AC not working on Samsung Customer Care on Saturday i.e.25th April 2015, a Saumsung representative (named Ashraf) visited us on Sunday i.e.26th April 2015 and he said that there is some gas problem because of which the AC is not cooling. So he said that another Samsung representative would come on Monday and would check and if there is no gas he would charge Rs.3000 around for...
Complaint comments Read comments Complaint category Appliances

Samsung - Samsung is not providing service even which is negligence of their service repair personnel

User
 manish2181 on Apr 27, 2015
Hi, I have bought Samsung double door fridge on 1 Nov 2013. Fridge stops colling in the month of Dec 2014, I logged a complaint with Samsung and their service repair representative visit my home and stated Gas need to be refill. He refill the gas in the month of Jan 2015 and charged me 1500+, After two days i spoke to service repair representative and he stated this is Ok still i feel that was not colling enough but they make me understand by saying that fridge is running on Optimal mode in winter and if we use it on high cool this will give enough colling. I came in their words but when climate...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Not blocking my phone.

User
 saurabhchauhan232 on Apr 26, 2015
I was taking on phone 3 people come on bike snatch my phone from my hand and ran away. I lodge an fir to nearest police station i tried to contact samsung care but they said we can not do that .. Why they can not do that i have bill.. i have copy of complaint & i am the owner of phone. They must have to block my phone so nither i can not use nor they cheaters. I don't want my phone back i just want to block please help me.. Contact me on :8866646223 or Saurabhchauhan232@gmail.com...
Complaint comments Read comments Complaint category Law & Civil Rights

Samsung - Unhappy with Samsung Products

User
 Yolande Coetzee on Apr 26, 2015
I upgraded to a Samsung S6 but am regretting ever doing it. My experience with a Samsung product is BAD BAD BAD . We bought my daughter a Samsung Galaxy Tab 3 for school purposes BUT it has been in for repairs 3 times already in 1 year. 2 years ago I upgraded to a Samsung S4 but I did not have it for 7 days and it started giving me problems. I have had to take it back to Vodacom 2 times already as the cellphone becomes hot. It is in the repairs at this very moment as it just switches off. When upgrading I did not want to upgrade to a Samsung cellphone again but my husband and son kept saying that...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - SAMSUNG GALAXY 7582 RESTART AUTOMATICALLY

User
 Pramod Kumar Gour on Apr 26, 2015
Dear Sir /madam I want to complaint you that am facing these problems in my device ( Samsung galaxy gt-s7582 ): 1- When I am installing any application the device restart automatically. 2- When I activated android device manager the device facing same problem. Thus I am facing these problems from last 3 month. My reference complaint ref.no is - 8473821630. I visited Samsung service centre many times. Plz replace my device at any cost. Thanks....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung Mobile Issue & Amount to be refunded

User
 pratyush2008 on Apr 25, 2015
I had purchase my mobile from R. B. Enterprises dated 30/03/2015, details of mobile mentioned below:- Item Description – Samsung A5 – Gold Model – SM-A500G Sl. No – RZ8G20K3SCY IME/RSN No – 356320063596722 Amount – 24, 900.00 I had purchase a Samsung A5 dated 30.03.2015.After 3-4 Days when i put headphone to listen a song i noticed it making my phone hang, and restating my phone again and again till i have not put headphone out.In time of this loop restart action, there is sparking sound inside headphone. Due to my busy work schedule, dated 18.04.2015 when i went to the...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Refrigrator not working

User
 skaroliya on Apr 25, 2015
My Fridge Model No.RT33FAJFAW bought on 07.09.2014 from M/s. Kohinoor Televideo Pvt Ltd, Vashy vide invoice no. VAS/355075 dated 07.09.2014 is not cooling. Therefore, I request you to send mechanic urgently. The Fridge is under mandatory warranty. with regards SAVITA KAROLIYA PLOT NO.37, SECTOR-12, VASHI NAVI-MUMBAI 400703. 9833177586/8976097601/32596155...
Complaint comments Read comments Complaint category Refrigerators

Samsung - default product

User
 Anshul Sharmaanshul170@gmail.com on Apr 25, 2015
I have purchased a Samsung a5 on 11th April but after 3-4 days I realised that there is something wrong with battery.i visited to store but they didn't help me then I visited to Samsung store and they refused to change my phone..and the bad thing is through hr person is sanjay gandhi...he doesn't know how to treat customer.see I am very upset only because of 8 day they don't want to help me..I will not buy anything of Samsung. ..its a request please change my phone...It s a matter of 22000 rs . It's a fraud company......
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - non installment of dispenser refrigerator

User
 dr tanveer ahmad khan on Apr 24, 2015
i had bought 595 litre refrigerator with dispenser from goel electronics basti in august 2014. after 3 days of purchase a guy from customer care centre came for installation but he said its new model i don't know how to install dispenser system of refrigerator and i will send senior person for installation but no one came . i called at least 50 times to customer care centre but they only said we will look into the matter but nothing happened till date services of customer care are very pathetic they don't know about their own product...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Complaint

User
 Goldy Raman Singh on Apr 24, 2015
Dear Samsung,


I have brought Samsung Galaxy core 2 dated: 23.01.2015. From 1st day in handset having voice problem during calls. I have many times service centre regarding my problem but they said handset ok. Now i am totaly frustated with core 2. Now i will go for consumer court and put a case to samsung. Because i don't have solution to reslove my problem..

Thanks & Regards
Surinder Singh
08283807743...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Tilt sensors not working

User
 Veer narayan on Apr 24, 2015
I have an Samsung galaxy tab 3 t211 and it games having tilting sensor are not working. I have been to you authorised service center 7 time but no resolution was made. SO plz show your attention and look into this matter . Very very very unsatisfied...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - non availability of display

User
 hemantgirdhar on Apr 24, 2015
fully automatic washing machine top loading purchased in 2008.the display inlay not available since 2014. customer care and regional support center informs the non availability as a practice of the company not to provide part after five years of selling.machine is fully operational but without display difficult to operate....
Complaint comments Read comments Complaint category Washing Machines

Samsung - Washing Machine Demo

User
 AleemDude on Apr 24, 2015
I have purchased a samsung top loading washing machine on 18th april 2015 from a store at chennai, and the dealer said the samsung company will provide demo within 1 day for the machine operations, and for this the dealer has registered a request( ref no 8456281143) with samsung company. But the samsung company has not sent any service engineer to provide this demo till date and it has been 5 days are up since the date of purchase, i have also called samsung call centre several times to do the needful, but i use to get same response as usual that request would be resolved with in 24 hours. How can...
Complaint comments Read comments Complaint category Appliances

Share this page with others

  
  

Recently Discussed

11 minutes ago
Samsung
bad service
11 hours 8 minutes ago
Samsung
Split AC Not working
16 hours 32 minutes ago
Samsung
regarding the customer care service
20 hours 15 minutes ago
Samsung
poor customer service
1 days ago
Samsung
Refrigerator not working