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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - hanging & battery backup problem

User
 Hani Biradar on Jun 2, 2015
Hi, i am using Samsung Galaxy S4 mini since 11months, but i have faced many problems till today, i have 3 times given this handset in service center but result is no satisfaction. Once they have changed display, next time whole PCB changed. I approached many times to exchange with new one but no use. Really i feel very bad with this handset. Atleast now i want to exchange with another handset please i kindly request to u support me as above mentioned....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung Note 2 (Display Blank) - Rufy Sattope

User
 Rufy Sattope on Jun 1, 2015
I own a Samsung Note 2 handset. The display of the device went blank exactly after 1 year of using it. Since the day I begin to use the device, I was experiencing problems with it however I never complained considering that there are always some odd issues in every smart phone. 1)Despite of 3000+mAh battery, it did not lasted for more than 6 hours. I used several apps to increase battery life but received no success. At the end I bought power bank to excuse the problem. 2)Most of the times, the touch screen of the device does not respond. This happened mostly when I used to wake up the device...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Unprofessional Samsung Team

User
 vijaydavid on Jun 1, 2015
Hi, I bought a Refrigerator from the Samsung store in Forum Value mall Whitefield Bangalore. The model number is RT33JSRYESA/TL/2015. its been 10 days now and the staff from the store have not provided me a Tax invoice and also a free gift that comes along the refrigerator, I have been following up continuously and get lame excuses from an unprofessional team. The sales person name is Mohan - 080 - 41170192. All appliances in my home (TV, music system, AC) are all from Samsung a brand i trust. But this experience has been painful I need this addressed asap regards Vijay...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Extremely Poor Quality and Pathetic Customer Service...Don't Ever Buy Samsung Split AC

User
 sonaliagr on Jun 1, 2015
Dont ever buy Samsung AC. Extrmely Poor Quality and Pathetic after sale service. I didnt expect this kind of service from a reputed brand like Samsung. Bought one split AC for my home on 27 May 2015. got it installed after two days, getting frustrated of calling customer care and requesting for installation. Just two days of operation and AC has stopped cooling. Complained several times.. emailed CEO office but no action taken. Fed up of careless Attitude. Till 1623 hrs of 1st June 2015, no response from any of the so called customer representatives.. I want full refund of my money. Thanks Samsung..Feeling...
Complaint comments Read comments Complaint category Appliances

Samsung - services center bad behavior in devendra nagar raipur chhattisgarh

User
 priyesh1229 on Jun 1, 2015
Dear Sir my father was go at so many time at your services center because our refrigerator is the part where we put bottle its broken but we not find out the model number we search so many times when we ask of visit the person tell us that our services charges is 350 so tell me how its possible because the product of the item cost is less than his service charges we tell us that come with us we take u and droop u but not a single person is come there is more than 1 month we almost purchase Samsung product we still purchase newly washing machine as well as plasma TV but after this services we...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Samsung note 4 mobile not booting up after hang up with in two months

User
 sudhakarnavy on May 31, 2015
Hi Team I purchased a Samsung note 4 mobile on 30 Mar 15..i thought that i am having the latest technology in my hand and in line with the latest gizmos..But my happiness was not lasted long, when it started to hang within a span of one month and on a unlucky day(30 May 15), when i was browsing through the gallery it hung up and never turned on. The next day i visited a service center and to my surprise the executives informed me about the motherboard crashing issue.. 1) A latest mobile with in two months if the motherboard get crashed up, i don't know how to explain its technical superiority. 2)...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Re-occurence of issue from Last 2 month still no permanent solution

User
 mandar_mh on May 31, 2015
My complaint (Complaint No : 8472220895) is lodged with samsung care on 16th May 2015 regarding re-occurrence of issue even after getting repaired for my Note 4 ( SM-N910G). The issue started with the lollipop update. Post updating the device with lollipop it worked fine for 2 days, then all of sudden my device got restarted and got stucked at Boot logo. Hence I took my handset to Samsung Service centre (Unique Telecom ), where initially I was told to collect the handset in 1 Hr. But later I was being informed that my handset mother board is dead and it need to be replaced for which I was advised...
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Samsung - Broken and damaged mobile

User
 sanjayviswa on May 31, 2015
Hi, I Sanjay Vishwakarma From Nashik, using Samsung mobile from last few month . I purchase samsung S4, ( Model name-GT-I9500DKYINU SERIAL NO-RF1G2041FWR) purchase date 24.02.2015. we face the Hang heating problem and camera not clear. so i give mobile to customer care they solve my problem but during repairing period they Broken-damage my phone and they are now tell us we are not responsible for this. We requesting you please help me out. Need your support. still mobile are in customer care office. Re guesting please solve issue at urgent basis. Thanks and Regards Sanjay 8888832304...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - refrigerator not working properly..No ice formation take place in upper part

User
 sajal j on May 31, 2015
Dear sir/mam, That on 12/05/2015, a complaint was filed by us that refrigerator is not workong properly and ice is not forming in our refrigerator through your Samsung customer care no. 180030008282 and a reference no. is given by your executive which is 8429974116 That on 13/05/2015, a fault of gas leak was being told by engineer on their visit . That on 14/05/2015, gas was refilled by the engineer in exchange of Rs 1280/- and an assurance was given by them that after 4-5hours that ice formation would take place but as such no ice formation had been take place after 4-5hours . No improvement...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Unsatisfied after sales service

User
 shrikar kamath on May 31, 2015
Sir/Madam Greetings of the season! Being a customer of your esteemed outlet, we had purchased a samsung washing machine at your Udupi showroom recently( Bill No.0342697). Though the product is working good, we needed some clarifications regarding the maintenance and cleaning of the machine.A person named Prashanth- 9964433522 either from Samsung or Pai International had been for the installation of the machine who assured us of giving a good service.But the person when called on his mobile repeatedly for weeks together never picks the call nor reverts back to us for the clarification if any.Please...
Complaint comments Read comments Complaint category Washing Machines

Samsung - A.C

User
 Uditi Sb on May 30, 2015
The insulation of my A.C has got damaged. Accordingly I complained by calling the Customer Care service on 20th May 2015.I was told that the technician would visit me within 48 hrs. After 5 days had passed I again called on 25th May. I was again told to wait till 26th.No one turned up. I called again on 29th.I was told then that since I stay on the 2nd floor I have arrange a staircase to get my A.C repaired. Isn't this ridiculous and weird that Samsung wants its customer to maintain a staicase for the maintainance of A.C? My A.C is not working properly and the weather is so hot now. What is the...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Problem with Samsung LEDTV model UA32FF5500, display does not work.

User
 naveenkumarsekar on May 30, 2015
Hi, My name is Naveen. I purchased a Samsung LED TV on Feb2104 model UA32FF5500. In March 2015 the display stopped functioning and I am able to hear only audio. Just after 1 year completed the problem occurred and when I reported the problem to the customer support, they give a blind answer saying I need to replace the display which would cost me around 15000. Just after one year of purchase I need to pay half amount to change display. I am not sure if samsung designs a product to create a problem exactly after 1 year. If this is how the product is designed then there is no use in purchasing...
Complaint comments Read comments [1] Complaint category TVs

Samsung - Service people cheating

User
 Ayyamperumal G on May 30, 2015
Dear Sir, I have purchased Refrigerator Samsung make on 27th May'15 at Saravastore T.Nagar Chennai. Till date no one come for Demo. Last four days without refrigerator my all the vegetables and fruits spoiled. Day they are calling and asking address and finally not yet come. Call from the following phone # 97509787983 and another one number from yesterday. Evening call from phone # 80125544313 and asked service person came or not. When i called toll free # and i came to know complaint closed and mentioned address incorrect. These peoples cheating and spoiling Samsung name. Please take this complaint...
Complaint comments Read comments Complaint category Appliances

Samsung - Non corporation by Supplier and service centre for REFRIGERATOR

User
 souravflytosky on May 29, 2015
I, Ganga Chaubey purchased refrigerator - DC SAMSUNG RR1914BCARH from Vishal electronic, Jaunpur on 11-08-2014 at Rs. 11, 800. but within 7-8 months its cooling process totally failed. I complained at least 4 times but the worst thing pointed out by your service center that put coal and lemon in your refrigerator for cooling and avoiding bad odor. one of person come from your side and then he told that there is problem of gases system and he told he will checked it but his response also not at touch point. finally your service provider told that its your duty to bring refrigerator then we can...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Display panel not working Of LED tv samsung 32'

User
 gpdeshpande14 on May 29, 2015
I Have Samsung TV model joy series-5 32f 5100 from Kings electronics which initially saying warrenty of (2 years).I purchased it on 2 sept 2013.Due to some problem TV is not showing the Picture only able hear sound same has been reported to the Samsung service center on 14 july 2014 Number is 8448747033 after initial review by Samsung Engineer is confirmed that the SAMSUNG TV Panel is not working. That time TV is in warranty period so we got replacement of panel after one month. Where we expected to replace TV. Then after some days again same problem raised, Again on 19th April 2015 we faced same...
Complaint comments Read comments Complaint category TVs

Samsung - COMPLAIN AGAINST SAMSUNG GALAXY CORE2 SET

User
 snlal on May 29, 2015
SIR I WAS PURCHASE ONE SMARTPHONE GALAXT CORE2 SET FROM " THE MOBILE STORE" ADDRESS - SS ROAD, LAKHTOKIA, GUWAHATI-1 ON DATED 03 DEC 2014 VIDE RETAIL INVOICE NO - 34558 AGAINST RS.7850.00, IMEI NO- *356894/06/052858/1*, BATTERY NO - BPIFA20ES/2-B. SIR, IT IS INFORM YOU THAT LAST 7 TO 10 DAYS AFTER SWITCH ON OR AT THE TIME OF CHARGE / USE I FEEL THE SET ARE HEAT FULL CHARGING NOT COVER MAXIMUM TIME. SIR, I WANTS TO KNOW WHY YOU SUPPLY THIS TYPES OF DEFECTIVE SET AT MARKET. I AM A BUSINESSMAN, I PURCHASE YOUR SET WITH MY HARD MONY, AT PRESENT THIS SET COMPLETELY OUT OF SERVICE ALONGWITH MY TWO SIM...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Price escalation

User
 pakalon on May 29, 2015
Sir, I am a temporary resident of Ernakulam and staying at Chalikkavattom, CC47/1658 Avani, Venala PO, Ernakulam. During 3rd week of May 2015 especialy on 20th May I approached shop Named Samsung Authorised Service (By Swiss Time House) centre, Suituated at GCDA Complex, Marine Drive(Their Contact No. 0484-4040706, 2354959) for replacing the Back pannel of my Mobile Model No.GT-I9003.I asked its price .After checking its price from their Computer they informed its price was Rs.300/-, But they informed it is not readily available with them and order have to be placed.I agreed to place order.So...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - fridge not working, no defrosting

User
 shaily naveen singhal on May 29, 2015
I have double door Samsung 280ltr refrigerator, its 2009 model My fridge was not cooling at al from last 20 days in the lower portion and in the upper part it was cooling but no ice formation is there. After several complains to the Samsung service center, service engineer came and opened freezer portion and said your freezer is not defrosting and it has lot of ice formation so leave open like this for 24 hrs and then we will come and change some part. Next day after calling so many times they came and changed part DA47-10150F and said now it should work fine and charged Rs596 for the same. This...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Regarding my brand new mobile problem.

User
 nitant2u on May 29, 2015
Hello Team, This is regarding my mobile samsung galaxy core prime. I Purchased mobile on 4 April 2015. From the day one mobile is giving problem. Sometime network issue and sometime camera not found. i visited your rajpura samsung service center they said this issue is belong to software. we need to update the software. They update the software but again issue is not resolved. After that they said issue is with main board we have to replace the board. i submitted the mobile rajpura service center. After 3 days i received my mobile from service center then i come back to home. i checked my...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - service (for repairing my samsung tablet)

User
 dharmendertdw on May 29, 2015
worst service i ever had, (display) at samsung service center, tagore garden, attendent kawaljeet - first he says screen is crack then he says motherboard is bend ( neither i drop my phone neither i open or try to bend ) why they did not understand and make money i never ever going to use samsung product again & do not prefer anyone samsung product...
Complaint comments Read comments [2] Complaint category Mobile Handsets

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