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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - refrigerator complaint not being attended

User
 erintekhab_khan on Oct 30, 2014
My refrigerator is not working since 25-10-2014 and has lodged complaint on same day.Technician came for checking after 2 days i.e on 27-102014 and informed that compressor is faulty and needs replacement.But after that till date no action has been taken and my fridge is in stop condition....
Complaint comments Read comments Complaint category Refrigerators

Samsung - help with how i can trace my lost mobile

User
 pratkpawas on Oct 30, 2014
Dear Sir, My Samsung phone of Model no-GT-S7392 has lost so please tell me how i can trace my that mobile with the help of the emi number or what the necessary procedures i have to follow for my this problem i am having rest all the necessary documents and receipt of the mobile. Please look into the matter and do the needful. And if i have to do request on any other number or email then please tell me kindly 08302004415...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Refrigerator body crack

User
 Madhusudan S Jangid on Oct 30, 2014
Dear Sir, We have already registered the complain on 17th Oct.2014, but till now no response has been from the company. So please do any thing fastly. Address: Madhusudan Sitaram Jangid. 5-Keshar Kunj Appt. Malpur Road, Modasa. District:Aravlli, Gujarat.-383315. Mo.09427747117, 09428769990 We purchase refrigerator form Charbhuja electronics-Dhansura, Model No.RT36FDJFABX/TL, Purchasing Date:29/11/2013, My complain No.8459948376....
Complaint comments Read comments Complaint category Refrigerators

Samsung - brand new fridge out of order-Sl.No.R6654PADB02462L

User
 k. george koshy on Oct 29, 2014
Samsung RT 26 Fakmase is not working within less than 9 months of purchase. Authorized Technician advised they will change the circuit board when it is available from stock. As per company policy this product is under warranty to be replaced with new one within one year, if defect. Appreciate your immediate assistance. Thanks...
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Samsung - Black spot on TV screen

User
 Nirmal Kumar Kar on Oct 29, 2014
We have purchased a Samsung LED 32″ TV from your company on dated 02.09.2013 through UNITED ELECTRONIS, Station Road Golghar, Gorakhpur.But one month before it was shown black spot on the screen.and also picture perfaction is not good. Please see the matter earliest. Details as under:- UA32F4100ARMXL SR/No.23463ZED603542 Sales Invoice-117 Dated 02.09.2013 Nirmal Kumar Kar Triveni Engg. & Industries Ltd Ramkola Kushinagar Mobile No-9936300462...
Complaint comments Read comments Complaint category TVs

Samsung - speaker clarity of voice

User
 arun miglani on Oct 29, 2014
Purchased samsung mobileG313h ace nxt on dt 4.10.2014 from Mehndiratta Music World Yamunanagar (HRY)vide bill no. 953/ dt04/10/2014.IME no 352840/06/167377//1. The problem is of incoming call voice is not in clarity. visited the local samsung service centre twice. first they formatted the software but no result.and then they decided to change the speaker and asked to wait for requisition from the company and till date they have kept me waiting even after 15 days. Requested to resolve the problem at the earliest.Thanks From Arun miglani 9729530130 arunmiglani1967@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Repair of Samsumg Galaxy Mobile Set - Product No. RF1D487G8QM - Model S4 GT-19500

User
 Kasturi International on Oct 28, 2014
Dear Sir, The above set was not properly charging and therefore it was shown to your authorized service centre M/s. Ace Lingua Solutions, 1st Floor, B-36, Multan Nagar, Delhi on 30.09.2014 for check up. They informed That its front assembly & rear case assembly need replacement. They have replaced and billed me for Rs. 8, 177.60 vide their Invoice No. 528401014002457 dt 30.09.2014. After carrying out repairs the set was still not charging and working properly. Again on the same day I again took the set to them and complained that it is still not working. They now pointed out that...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - led sam UA32F5100ARMXL not working

User
 ayushankur on Oct 28, 2014
on 9th june 2014 brought led samsung model no UA32F5100ARMXL from kanchan agency farrukhabad n just one month back got complaint that no pic only sound is coming so i complaint then they change penal part on 8th oct 2014 now the same complaint again occurs today so now i want to change that led sam please adv me what to do thanking you n waiting for ur reply yours dr ankur saxena 9839079789...
Complaint comments Read comments Complaint category TVs

Samsung - Samsung 46 Inch 3D LED SMART TV

User
 amandeepbhandal on Oct 28, 2014
I had purchased Samsung LED TV more than 3 years ago which is currently out of warranty.Recently I had issues with the LED screen. I logged a complaint and Samsung onsite engineer came to my home. After inspection he informed me that the screen needs to be replaced and would be chargeable. I immediately agreed to bear the cost. He said that part wasn’t in stock and it will take about 5 business days to source the part. He also gave me a support number to call. I waited for 5 days without any luck. Later I tried the number given to me by onsite engineer. That number is either engaged or no one...
Complaint comments Read comments Complaint category TVs

Samsung - network problem And fm radio samsung GT 7392

User
 Neminath Tapakire on Oct 27, 2014
Respected sir, with Referance To above subject i have purchased your mobile phone in month of my-2014 so starting network promble up to date still it is not soluved two time i have serving this mobile at kholhpur & inchalakarnji so plese retify above prbloem as eraly as possible because future referance purposes i have waiting for your result for your esteemed mobile company servicing Thanking your's neminath...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - Cracks in the Vegetable Tray rails

User
 melvildsouza on Oct 26, 2014
I purchased a Samsung Refrigerator model no.RT36HDRZASP/TL bearing serial no. 030P4PAF500122E on 24th May 2014. Within a few weeks of purchase we could some noise while opening and closing the vegetable tray. We thought since it is new, the tray might be a bit tight fit and with time sit might become OK. However as it started making more noise, we decided to check it out and upon taking out the tray noticed that the Plastic covering on the rails supporting the tray had started peeling off. We registered a complaint with the Help line bearing no. 4182178498 and they sent a technician by the name...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Installation Issue

User
 varun_arora1985 on Oct 26, 2014
I had purchased one LED on 24th Oct. Night from Amba Electronics, Jail Road, New Delhi of Samsung (4240)Model. On very next day I told him please replace this LED with another one because last time after buying this product of Samsung I got an call from my organization, so I have to shift out of station. I cannot carry this LED with me. I had discuss with one of my friend he is not interested in Samsung. Please return this LED or replace it with the another one (SONY), because one of my friend was interested to buy Sony. So he doesn’t have to pay anything to me. We will pay the difference. Then...
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Samsung - REGARDING DEFECTIVE MOBILE DELIVERED

User
 brijmohanm on Oct 26, 2014
RECENTLY I BOUGHT SAMSUNG GRAND PRIME MOBILE FROM ADINATH MOBILE KISHANGARH. NEXT DAY IT SHOWN FOLLOWING MESSAGE (ATTACH IMAGE) THAT SIM REMOVED(BOTH SIM ALREADY IN MOBILE) PLEASE RESTART I RESTART IT AGAIN AND AFTER 15 MINUTES SHOWS SAME MESSAGE AND AGAIN RESTART. WHEN I GO TO ADINATH MOBILE HIS RESPONSE IS SO BAD AND ABUSE ME THAT ITS MY FAULT AND ITS DIWALI 23 OCT 2014. AND ASK ME TO COME LATER WHEN I GO TO 26/10/14 AGAIN. SAME BEHAVIOR AND ASK ME TO GO WHERE YOU WANT TO GO HE WILL NOT DO ANYTHING ABOUT THIS MY DIWALI GOES IN TENSION. WILL YOU HELP ME ???? AGAINST MULTINATIONAL COMPANY MONOPOLY....
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Samsung - Regarding Delivery of Hardiak

User
 shashankqqq on Oct 26, 2014
I ( T.Ravinder Prasad ) purchased Samsung 4k series 55 inches at Reliance Digital ShivamRoad Hyderabad, Telanagana State. I didn't get A Hard disk which they promised to give me during the time of purchase, This was an offer with Samsung 4k Series 55 inch led Tv. it's been a long time and I didn't get the product yet. Purchasing Date : 3 October 2014. Article Code : 491163425 Product Description : Samsung -55 uHd Smart Led tv - 55hu7000...
Complaint comments Read comments Complaint category TVs

Samsung - no replacement of earphones

User
 swapnil_khurana on Oct 25, 2014
I brought samsung earphones 5 months ago and unfortunately they were not working properly so i visited the service center last saturday i.e. 18 october my earphones were checked and found that they were not working properly so they told me that new earphones are not in stock and will arive on monday and i will recieve a call from them i didn't recieve any call so i visited again on this saturday. They again asked me to get them checked and after checking i was told that 19-20 ka farq hai sabme hota hai .now what should i do ? I want their replacement. And want to bring iit to notice that many people...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - Samsung not honouring the Warranty

User
 vinodsapsd on Oct 25, 2014
I purchased Samsung 64 inch plasma last year from Sargam Electronics, Pitam Pura, under 3 year warranty scheme. Exactly after a year, my TV started giving me problems. I called up toll free support number and they said its under warranty. The engineer came and inspected to replace the power board. The service centre guys denied the replacement and bluntly told me that its not under warranty. I again called support desk and they said it is under warranty. Service centre guy again denied. Then he agreed on free service for labour charges after seeing the documents. From Samsung online service support...
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Samsung - Display problem

User
 Aravindhan.RV on Oct 25, 2014
Dear Sir/Madam Date:1/11/13 IMEI No:357091052660212 Battery No:505157 I bought a SAMSUNG B552 model mobile, Invoice No:012328, POORVIKA showroom near chathram bus stand at trichy.i had a problem in that mobile display..it shows line..i had a problem nearly four months..Now i'm doing my Pg degree in coimbatore.so i went to samsung service centre both trichy and coimbatore.they didn't response properly..This service centre were located around 350km in my hometown..they asked money around 6000/- to rectify my problem..this mobile was presented my sister for her first salary for my birthday...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Samsung - HOME THEATRE HT-F453RK/XL-DAV

User
 rohitmittal.rmc on Oct 25, 2014
I PURCHASED HOME THEATRE HT-F453RK/XL-DAV FROM M/S DEE KAY VISION - 35, SCO 374, SEC 35-B, CHANDIGARH - 160035, TIN: 04840037647 VIDE THEIR INVOICE NO. SC637, SAMSUNG REF NO.: ACA617031392886277 DT. 5.9.2014. I REQUESTED FOR INSTALLATION, OUR REQUEST NO. : 08457016517. THE PERSON WHO VISITED US TWICE WAS UNABLE TO INSTALL THE SAME AND WE CALLED HIM SEVERAL TIME BUT TO NO BENEFIT, INSTEAD WE RECIEVED A CALL FROM YOUR SERVICE CENTRE AND THEY INFORMED US THAT THEY WILL CHARGE RS. 450.00 FOR INSTALLATION. WE DENIED THE SAME AND USING YOUR MANUAL INSTALLED THE SAME MYSELF AND DURING INSTALLATION...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Refrigerator not working with ice cube and water dispenser

User
 gilmercy on Oct 25, 2014
Dear Sir, I have purchased Samsung Refrigerator model RS21HUTPN1/XTL on April 2014 with help of Bajaj Finance Service. I have raised the complaint(number - 4182404459) as on 3rd October 2014 due to ICE cube dispenser not working. They have sent service engineer to resolve the issue on 8th October 2014. He has replaced the valve which is supporting to dispense the ice cube and water due to failure of that part. He told that the ICE cube form after 24 hours. I have waited till 48 hours and ICE cube and water dispenser were not working till date. I have talked with Samsung service engineer but...
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Samsung - inaction in complaint no. 8449546880 since more than 25 days.

User
 brajkkumar on Oct 24, 2014
Samsung Refrigerator Model no-RT26ZBPS. Puchased on 19/10/2009 is under warrenty period and complaion was lodged on cutomer care number about last 25 days and several times enquiries were made but till date no action was taken for replacement of compressor, which was dectected by the visiting engineer of Samung service center at Muzaffarpur, BIHAR. I feel harassed and facing problems due to non-working of my refrigerator.It is expected that you leave upto reputation of your company and get the repair done at the earliest. Regards, Mr. B.K.Kumar Mobile- 91 9431067205 E-mail- brajkkumar@gmail.com...
Complaint comments Read comments Complaint category Refrigerators

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