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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - Extremely disappointing experience with Samsung product and service

User
 Samsung Tab2 User on Dec 21, 2014
I would like to report my very poor experience with the quality of your product and service. This is in regards to my purchase and after-sales support of Samsung Tab 2 GT-P3100 (purchased on 4/4/2013, order details can be shared on request). 1. Within just 1.5 years, the phone started giving a problem, with GSM network connectivity errors - mobile network not found/ SIM not inserted, etc. 2. Your authorized service center at Satara Road/ Katraj has been pathetic - they have not been able to diagnose the problem correctly despite keeping the phone twice for over a week in total. They falsely...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - A complaint about my new phone Samsung Note 3 Neo

User
 shanmon on Dec 21, 2014
Shanmon Joseph, Kothamagalam PO, +919895669200 shanmonkj@gmail.com I would like to inform you that a complaint about my new phone Samsung Note 3 Neo.16th of this month i am purchased Samsung note 3 at Alif Mobile Communication, penta menaka, eranakulam.But 2nd day itself the mobile speaker complaint.Then 19th of this month i went to complaint about my phone in the same shope.They inform me that to submit your mobile authorised service center Perumbavur. As per their instruction at the same day (19th)I went to reported samsung service center Perumbavur .They accept the complaint and need...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - STOLEN /LOST

User
 Priti Rathore on Dec 21, 2014
NAME :NEERAJ KUMAR ADDRESS: GANGA RAM PATIL NIWAS ROOM NO. 5, LOWER KOLSHET THANE WEST 40607 EMAIL ID: neerajkumar021092@gmail.com MISSED DATE: 16 DEC 2014 IMEI NO. 355370060247572 355371060247570 MAKE : SAMSUNG LAST USED NO.: 9029341314 MODEL: GALAXY S DUOS 3 (SM-G313HU/DD)...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Faulty LCD screen

User
 Mohan Madwanna on Dec 20, 2014
I had purchased Samsung LCD TV on 07-11-2011 Model no LCD SAM-40"-40D550-HD MOVI costing 42, 500 at Sangli. In the month of October 2014 the TV screen was showing Horizontal strips. The customer care complaint No 8437546909 was followed this week stating replacement of the Screen at the cost of Rs 22000/- This means I am supposed to pay Rs 60, 000 for a television. Actually the LCD screen as per Internet shows a life of 60000 hours. It comes as seven years at least. The Global company Samsung should take a responsibility of replacing the panel free if failed to have life of five years. This creates...
Complaint comments Read comments Complaint category TVs

Samsung - samsung mobile creating scratching sound

User
 amitrana11 on Dec 19, 2014
my samsung mobile creating scratching sound i went to service center they are telling your are using third party apps thats the problem thats not satisfied me if cant use othre apps wahats use of such mobile ? i want my money back service center just reseting my mobile thats the solutuin they have not ready to change ringer because its problem of ringer. already i visited ss enterprises in katraj ....
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - Complaint for part pending

User
 Rahul Salvi on Dec 19, 2014
Dear Samsung team, I was purchase Samsung 32'' Smart led TV on 22 Jan. at a time of purchase company held a scheme of smart web camera with this LED. I was purchase this LCD from tanishq Electronics from Hiren magri sector - 4 udaipur. Many time i was call him but till today i didn't get this web camera.please do the needful.i am felling very harassment with this. i don't think that samsung have this type of goodwill in the indian market.our one comment on twitter and facebook will give very poor image in front of other customers.i am a very loyal customer of sumsung so i don't want to go in...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Refusing to do servicing of the product (TV)

User
 Dennis C Francis on Dec 18, 2014
I Purchase a Samsung TV for 15, 000 few months back, within 4 months the TV started to give problem and there was lines going across the screen. So i took it to the Shop from where it was purchased and they informed the service centre and the TV was handed over to the service centre, but after that when enquired the service centre stated there is a physical damage and need to pay 9000 for the service and they have not contacted after that When I gave the TV there was no physical damage and now I am asked to pay. So I kindly request you to look into this and gelp me sir. Shall provide the details...
Complaint comments Read comments Complaint category TVs

Samsung - Mobile Camera is blurring

User
 AMYdV on Dec 18, 2014
I have given My Mobile camera in Repairing but the Samsung Service Center is not Repairing My Mobile Camera only they Are booting the Mobile And Giving Reverse back to me The people Should Think to not buy Samsung Mobile The mobile of Samsung look good but service is not good My Mobile No is GT-I8552...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Network Problem on my mobile

User
 Amit 21 on Dec 17, 2014
I Amit Asrani from bilaspur chattisgarh. i have samsung grand 2 model no. SM-G7102 i was submitted my mobile for last 2-3 times samsung service centre for network problem (problem: not registered on network, message not sent, Internet not work) last time bilaspur service centre change mother board of my mobile after that problem not solved still network problem exist. So, i request you permanent solution want for mobile. Please reply as soon as possible. from, Amit Asrani mob: 09993861222 Email: Amitasrani87@gmail.com...
Complaint comments Read comments Complaint category Computer Software

Samsung - Tab S glass broken

User
 Charles Barnabas on Dec 17, 2014
Sir, I purchesed a Sambung Tab S in August. But It was dropped down by my wife and the front glass is broken badly. But the touch is fine and the display is perfect. Do guide me to replace the glass at the earliest. Contact details: Charles - 9094592442 barnabascharleswm@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - mobile model no ;GT-E1282R-Repalcement

User
 vamoorthy on Dec 16, 2014
Date: 15.12.14 To The managing director, Samsung Customer Care, Samsung India Electronics Pvt.Ltd., 2nd, 3rd&4th Floor, Tower C, Vipul Tech square, Old Golf Road, Gurgaon Sector-43, Gurgaon, Gurgaon-District, Haryana, India – 122002. Dear sir, I am indeed very happy to be a member of SAMSUNG family. My family members have been using Samsung products since 1999 without any hassles .Home appliances like Refridgerator, DVD player, LCD TV, Mobile phones etc., are playing pivotal role in our day to day life. In the happy mood I went to Poorvika Mobiles...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - my mobile problem

User
 jaishankar1984 on Dec 16, 2014
I purchased samsung s5 mobile on 15/18/2014 (Rs-42500). But it occured some problem (Speaker problem ). So i gave this mobile to samsung service center at valluvar kottam on 05/12/2014. After solving that problem my mobile looks different they were changed some fare parts without my knoweldge .So take necessary acton. I was fully disappointed....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - No response After one week

User
 vivekpv10 on Dec 16, 2014
I have raised complaint one week by calling to customer care centre RefNo:8445019807.The complainr was about my Samsung refrigerator.Technician came at immediate next day and found that problem with PCB.But even after one week, i am getting same reply that "They have ordered and it is not reached yet".I really irritated on this type of service.Please take an immediate action against this complaint.I never expect such a poor service from well know brand like samsung.I will surely rethink when I going to buy samsung product next time....
Complaint comments Read comments [2] Complaint category Refrigerators

Samsung - Regarding Mobile Repair Estimate - Model GT 18262

User
 paul12116 on Dec 15, 2014
Dear Sir / Madam Good day, The said mobile was having flickering problem and screen was blank, So we approached your service centre at chembur ( Neel Telecom ) and they had given an estimate of amount Rs. 13, 688.00 by your engineer Mr. Shailesh. For your information the mobile was purchased on 16.12.2013 and it was under warranty. Since the water had gone inside the mobile the warranty for this mobile was cancelled by your executive. Since your estimate was too high we took back our mobile and repaired the said mobile with other local vendor who charged only Rs. 1500.00 only. Now the...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung Washing Machine - poor services and unprofessional way of speaking by samsung service engineer at visakhapatnamon phone

User
 pmkumar on Dec 15, 2014
Sir, I given my washing machine for service by calling to samsung customer care number. it has taken long time after calling / follow them, finally visakhapatnam samsung service people came with auto and taken my washing machine and dispatched stating that it was working fine. but after using it is giving loud noise when it spins. I am calling and following up with them from last few days (25Days) no one turned up to look into and not giving properly reply to me and telling me to listen if I want to listen to his words or disconnect the phone. Please look into on this and also mainly on Service...
Complaint comments Read comments [1] Complaint category Washing Machines

Samsung - unconscionable

User
 Emad Shams on Dec 15, 2014
I bought a Samsung washer clothes since 2 years values QR 1000 and it Has been disrupted since the week. then i called customer service they already give me reference no 4159661358 and send Maintenance Officer for me After check he told me the problem in Computer keyboard. when i ask him about the price he told me it cost 650 QR IT IS VERY EXPENCIVE FOR 1 PC in machine fully priced 1000 QR if 1 pc = 650 QR it means The rest of the pieces 350 or 400 QR its very Expensive really i will advise all my friends they didn't pay Samsung and will posted this story in fb and twitter EMAD SHAMS...
Complaint comments Read comments Complaint category Law & Civil Rights

Samsung - warranty extension of Samsung LED TV 46 inch.

User
 Amit Asher on Dec 13, 2014
Gentle Reminder.I have nearly call more than 30 times to samsung customer care support warranty dept and more than 10 times of local service authorize center in bhuj.But none of them is responding properly.Please suggest how many still gentle reminders i have to send further now???Now i think the time has came that i have to knock the doors of consumer courts...With Regards, Amit Asher...
Complaint comments Read comments Complaint category TVs

Samsung - Misbehaviour of Service Technician & illogical explanation for fault

User
 abhi.gajare on Dec 12, 2014
I bought a Galaxy S2 in 2011 (Sep) with a 2yr warranty from Warangal (Hanamkonda). In Feb 2012 (Less than 6 months), the phone stopped working (not even switching on). Like everybody, hoping my warranty would sort the issue, I went to the nearest authorised service center (i.e. In Hanamkonda). They held my phone for 1 day and when I went to them the next day they told me that it was a water logging issue which eventually isn't covered under warranty. Further, since the fungus (apparent proof for water inside the phone) was on the motherboard and had disrupted the power circuit, I was told that the...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Complaint Ref No. 8465893309

User
 Jagdish Lahase on Dec 9, 2014
We have complaint in refrigrator from installation of product. It's door gasket is not proper & it is confirmed by installation engineer came from Samsung. We are following for the same from last 7 to 8 months & company service team is not responding in this regards. Two times speak with senior executives on line they given commitments, but no positive responds from service....
Complaint comments Read comments Complaint category Products & Services

Samsung - Poor Services

User
 Er.sandeep Malik on Dec 9, 2014
I have bought a Samsung note 3 mobile on 5th Jan 2013 and hardly used the same for few months . Since beginning my mobile is getting heat-up extremely that I can’t even hold it in my hand. I have sent many emails and did so many calls to your call centre but till today there is no closure for my query. Nobody is able to identify the nature of the problem so how will they resolve it. It is a hardware fault I guess . I am into IT line and phone is a life line for me. I also carry my important mails contacts and data on the phone. If it was a software fault I could have agreed for the software update....
Complaint comments Read comments Complaint category Mobile Handsets

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