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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - Black lines shown on LCD Monitor display

User
 bharatmohini on May 3, 2015
I Brought 19'' Samsung LED Moniter online from snapdeal in Oct.2014 I got Problem in LED moniter, Black Lines are Shown on LED Moniter Display and lines are increased day by day. Moniter is in warrenty period . So with due respect please resolve my problem as early as possible. Your early action will be highly appreciated....
Complaint comments Read comments Complaint category Credit Cards

Samsung - Unresponsiveness due to Part Unavailability

User
 Supriya11 on May 3, 2015
Hi, My name is Supriya Singh. Here is my transaction # ( 1123157113 )which I received after calling your call centre. i had made my firts call on 10th March'15 after which a Samsung rep came and advised me that my 46 Inch LED TV has a Panel issue. He said that a Quotation would be sent to my mobile in 48 hours.but that did not happen. After following up I was asked to contact Prism Services who said they will check for alternate part and call back. Apparently till date I did not get any call back. So I followed up again and to my surprise was told that the complaint was closed as the part was...
Complaint comments Read comments Complaint category TVs

Samsung - S6 reboots automatically

User
 Aditisekhri on May 2, 2015
Went to the service centre within 7days as phone was rebooting automatically once a day but the service centre refused to replace the phne..they say unless they record it getting reboot a new piece cannot be given.. I think the replacement policy is ahoax to attract cutomers..Nobody likes to replace a 7 day old phone..it is only after some serious problem faced that once takes leave from office and goes to the service centre..seriously unhappy with the new s6.. Regards Aditisekhri aditisekhri@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - excess heating problem

User
 Ajeet Gogi on May 2, 2015
I was facing the problem of excess heat from 1 month then gave the mobile to Samsung service centre of hubli which is in Karnatak. After some days they gave back but still problem was there again I gave and on 2-5-2015 I received back but still problem is there they have not given any solution to my cell the cell is under warranty so I'm fed off by the service how can I repair my cell please give solution . I am using Samsung galaxy s5 mobile....
Complaint comments Read comments Complaint category Other

Samsung - my samsung galaxy A5 is not getting lollipop update :(

User
 Amal B Hari on May 2, 2015
Most of the android phone got lollipop update but my A5 is still not get updated why Before buying A5 I was using Galaxy S3 the same problem it has not getting new version of android My sister using iphone 5 . She will get the latest update then why samsung is not providing latest update pls make it fast mail: amalhareena1998@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung led tv dispay problem - pending

User
 samu87 on May 2, 2015
Dear sir/madam, I bought samsung led tv 40 inch on mid jan'15 and in just 3 months of running it gives technical problem.i have register a complaint on 24th night but the engineer came after two days and inform us there is power board problem inside the tv and it will be replaced within three days through its warranty card . Still i didn't get updates from your side.pls update and rectify it as soon as possible. (Complaint id :8471248852, registered by Mr.prasath, ph: 9500750073) Regards, Samraj.R 9566084288...
Complaint comments Read comments Complaint category TVs

Samsung - MOBILE MODEL SM-G7102 (DISPLAY NOT WORKING )

User
 K.m. Srivatsan on May 2, 2015
I have purchased mobile model no SM-G7102 purchased on 1.10.2014 and amount INR 18, 400 at saravana stores T.NAGAR chennai . I had a problem with my headphone and display previously before three months and the same was attended and they rebooted and installed by your service provider which is situated at Tambaram west. Now my mobile is display is not working and I approached the same service provider and they are refusing to replace the display and he asked me to pay amount of INR 6500 for replacing new display Really I feel so sorry to say with in 6 months this is the second occasion and my...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - No jellybean update for my samsung s duos 7562.

User
 dhruvskareliya on May 2, 2015
I brought samsung s duos 7562 mobile phone in 28 november 2012. It runs on android 4 ICS. But that time it was a new launch & promoted as upgradeable to jellybean. For that I talk to samsung customer care twice & they replied that our engineers are doing work on it & you soon get jellybean update but still no changes in my phone. I am big fan of samsung, but after this I will not suggest anybody for samsung. Incase any reply please mail & no phone calls...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - need solution

User
 UTTAM33 on May 1, 2015
Dear Samaung Team, I'm purchasing Samsung refrigerator Model No RT26FAJYASA/TL/2013 (S.No R4564PAD604183M) on dated 18/07/2013.Before 1 year i have facing cooling problem, then your engineer are coming and repair it. But i am not satisfied because now i have facing same problem. If you have proper solution please short out this meter Other wise exchange my refrigerator. Regards Amit Kumar Plot No 53, Street No-10, Pavitter Nagar, Haibowal Kalan, Ludhiana (PB) 141001 9646760800 9646040060...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Non standard Split AC installation

User
 Kosaraju16 on May 1, 2015
We have rarely used AC and recently we found the room is not being cooled and when got it checked with local AC Technician, as per his analysis due improper installation by Technician gas leaked. Samsung non standard installation has led to gas leakage. Samsung should fill the gas as they have not installed as per the standards....
Complaint comments Read comments Complaint category Refrigerators

Samsung - refrigerator out of order since 12 days

User
 CHAND PARKASH WADHWA on Apr 30, 2015
Sir, I had purchased samsung invertor model refrigerator for Rs 43, 000/= on 21/04/2015 from samsung showroom, new sadak, Abohar. refrigerator gas leak 2 times. I have loadged complaints on 12 days ago but till date my perbolem not resolved. The engineer visit 10 days before and asked that he will replace the order for damage part but till date engineer not visit again. I persume that this referigerator having manufacturing fault so the gas leak 2 times. Before this samsung refrigerator I have used LG refrigerator. I have never any complaint of this LG refrigerator during these 12 years. Before...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Wifi Working but Not Full Network and Coverage

User
 Piyush Grand on Apr 30, 2015
Sir Mera GT-I9060 Grand Neo hain jo ki hmne service center me complaint kiya tha jo ki mera wifi to connect ho rha hain pr pehle jaisa hme apne wifi ka range ni mil rha hain pehle main ghar me kahi bhi wifi ka use kr sakta tha pr ab ek room se dusre room me jate hi wifi chhod deta hain... Iske Liye Meri Help ki jaaye kyu ki service center se meri Koi Help ni ki jaa rhi hain agar board se prblm ho to use change kraya jaay abhi mera set one month and 20 days under guarranty me hain... Plzz Help me sir mera Hmne pehle bhi compain kiya tha jiska Refrence No hain 8473901144 Vijay Kumar Ke naam...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - FAULTY PRODUCT Split A/C

User
 ashwani.saini06 on Apr 30, 2015
Since the day this product was purchased i have been facing constant issues with the product. 2012 1. Dealer sent the faulty outdoor unit 2. Faulty Installation at First 3. Re-installation done as advised by engineers again with extra Cost of Rs.8, 100/- 2013 4. Compressor got busted hence again get it changed 5. Gas filling again cost Rs.1, 899/- (approx) 2014 6. This time Compressor & Condenser both got busted 7. Replacing cost for both cost Rs.7, 460/- 8. Re installation tweak with U-Band by engineer Rs.350/- 2015 Now with all above done as advised by Samsung certified...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Careless dealing by customer service department

User
 navdeep.engineering@rediffmail.com on Apr 30, 2015
After continuous follow up for complaint no. 4193123056 for two months and complaint no. 8489209268 dated 23.04.15 placed with regional customer service centre PCB that has been delivered to us is faulty and in second visit by engineer dated 30.04.15 he has suggested to replace the faulty PCB delivered against complaint number as above....
Complaint comments Read comments Complaint category Appliances

Samsung - Account #: 8473795519 / Service Order # : 4192720369

User
 sunilbiw1982 on Apr 30, 2015
his is with regard to poor product quality & customer service issue with Samsung Refrigerator (Account #: 8473795519 / Service Order # : 4192720369). Hope you read & understand kind of frustration & disappointment we are going through and will provide right support at the earliest. Please value voice of customer. Service Order No : 4192720369 Account No : 8473795519 Model No : RT26FARZASP/TL Place : Tumkur, Karnataka - 572105 We are facing almost one or the other issue with the refrigerator from the date of purchase however my family could not communicate as I was out of...
Complaint comments Read comments Complaint category Refrigerators

Samsung - charging high in the name of inspection

User
 dasharanath@gmail.com on Apr 30, 2015
Sir, I have purchased sumsung washing machine in November 2008 from anandamela shop gariahat market serial No-WO765ZCO Model- WA82V4G .I am pointing out the fault that the pipe is not holding at the tap for coming water into the washing machine but the person who came to check the fault demand Rs.4OO/- from me.When i am showing the fault then why the inspection require?i want send technician who can solve the problem but not argument with us unnecessary. . Hope you will kindly consider my case and send any technician who can solve my problem.So, that i can use the washing machine. Dated:-30/4/2015...
Complaint comments Read comments Complaint category Washing Machines

Samsung - PATHETIC RESPONSE FOR CUSTOMER REQUESTS / COMPLAINTS

User
 Tulasi Krishna on Apr 30, 2015
I HAD PURCHASED SAMSUNG REFRIGERATOR IN JUNE 2014. MODEL NUMBER RT39FDAGASL/TL. SERIAL NUMBER 53034DAF200336M. THEN SINCE FROM AUGUST 2014 TO TILL TODAY I HAD BEEN REQUESTING SAMSUNG CUSTOMER SERVICE CALL CENTER ON THEIR TOLL FREE NUMBER FOR FOUR YEARS EXTENDED WARRANTY. MY SAMSUNG REFERENCE NUMBER IS 8435434331. THEY TOLD ME THAT WITHIN 48 HOURS THEIR SERVICE REPRESENTATIVE WILL CONTACT ME AND PROVIDE ME EXTENDED WARRANTY ON PAYMENT BASIS. BUT TILL NOW NOBODY HAD CONTACTED ME REGARDING THE SAME. I HAD MADE NUMEROUS PHONE CALLS TO SAMSUNG SERVICE CALL CENTER ON THEIR TOLL FREE NUMBER BUT EVERY TIME...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Bad quality of metal used in note 4

User
 abhishek87878 on Apr 29, 2015
This is to inform you that for approximately 6 months I have been using Samsung note 4 that also very rarely but lately I have noticed that there is a dullness seen at the corners of the phone and the extreme corners of the phone has turned black and the shine is completely gone whereas I am using my iPhone 6 almost for 10months bt there is no changes in the metal quality and look.So I am highly disappointed with the quality of the phone.I thought of getting note edge but now I have changed my mind and I will take IPhone 6 plus in a few days. And I will also recommend others also not to take any...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - regarding to force fix duplicate part

User
 anoopnanda on Apr 29, 2015
ONCE REGISTER THE COMPLIENT AND ENGINNER COME AND VIST THE PLACE AND HE TOLD TO PRODUCT PART NOT AVAILABLE(PURCHASED I YEAR 2 MONTH BACK ONLY) AND HE TOLD HE CAN ARRANGE DUPLICATE PART TO FIX, BUT WE TOLD WE NEED ONLY THE ORGINEL PART. BUT WHAT HE DO WITH OUT MY PERMISSION THEY CLOSED THE COMPLIENT STILL THE PRODUCT DEAD, MANY TIMES I REGISTER AND MENTIONED THIS PROBLEMS TO SAMSUNG AND STILL DIDNT TAKE ANY ACTION, , , , AND THEY CHARGED SME AMOUNT FOR INSPECTION, , ,...
Complaint comments Read comments Complaint category TVs

Samsung - Samsung music 2 mobile

User
 bh.srikanth on Apr 28, 2015
Hai this is srikanth recently i bought samsung mobile model music2 worst mobile i experienced it get continuously restarting if i went to service centre they mention they can't solve (my screen got broken in accident they informed warranty cannot come under damage of device thats fine ) i asked them regarding the performance which iam facing from i bought the mobile from the store what is the use of selling to customers if we face such issues with your product really iam unsatisfied with your product thanks Srikanth...
Complaint comments Read comments Complaint category Mobile Handsets

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