Samsung Customer Care

Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 3000 8282
1 800 266 8282
Phone:+91 89 3993 9899
Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234
+91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
2 R Tech Park, Nirlon Complex, Next To Hub Mall, Off Western Express Highway, Goregaon East, Mumbai – 400063
+91 22 6677 2000, +91 22 3030 8282


View More Information...
Satisfactory Rating
1%
Complaints
7230
Resolved
28
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung related photos (724)

Samsung Complaints & Reviews

Samsung Mobile - Problem sell defective

User
 Tanu123456 on Jul 31, 2015
Dear concern, I buy samsung core prime cell phone on 25 feb 2015. Till date i face so many problems regarding my phone .Battery problem, signal problem, software hang problem.Every time when i visit to customer center they change the software and again after two three days same problem come, they do the same i.e software change but till now no resolution come .4, 5 time phones get software update.phone is losting his data everytime.Concern please look into matter as samsung care will not give me proper solution .i want my money refund such a bad company.customer killing is his motive not satisfaction....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung India Electronics Pvt Ltd - Incoming / End calls touching button is not working and hanging problem

User
 anjanikumarpandey on Jul 31, 2015
Sir,
I have purchased the Samsung mobile core 2 from 12/6/2015 after some days facing the problem of Incoming / End calls touching button is not working and hanging problem then I have submitted the mobile to Samsung service center (Faizabad U.P) on Dated 04/7/2015 .But my complaint is not resolve by service center till date and Samsung Mobile have submitted regarding to rectification for 3 times to Samsung service center but problem is not rectify.
Call no 4197845011 have been closed by service center without information so that all document have been submitted to service center...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Switch On Approve Center: Replaced faulty Mobile component

User
 aliaemran on Jul 31, 2015
My Samsung Galaxy Tab 2 was dead and not charging. I submit my phone to the above service store to check the phone and they replaced the Charging Jack, which did not work for one day .
I went back to the store and asked him to re-check the phone. I was again told that the phone Jack is faulty/Broken and I have to pay again....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Faulty handset Samsung Note4

User
 singhjitendra11 on Jul 31, 2015
I have bought Note4 by paying 53000/- in the month of April 2015. 2 weeks back phone was not showing network i went to service center, they said we will have to change the mother board. Within 4 months of how can a premium handset have issues like this.. but still i said please do it. after 3 days phone was handed over to me. after 2 days the Stylus stopped working on my phone where as same stylus was working fine on other handset. i told them if this is the state of quality of this handset please replace this or give me a new handset. which they are not ready. i tried contacting call center which...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Non repair of handset under warranty

User
 Reetika Garg on Jul 31, 2015
I have samsung grand prime which I bought 6 months ago. I used always original accessories with my phone but now it's headphone circuit has been damaged. It is an internal part of my phone and service centre is not covering it under warranty. Samsung is very ridiculous company and every time they have some excuse to not to repair phones. I want to know why a internal part is not covering under warranty....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Problem in samsung e7

User
 vishalkau on Jul 31, 2015
i bought samsung E7 two month back(i have bill and warranty), few days ago my screen's display got off automatically
but my phone was working and still working. i went to vijay sales(panvel), they told me i have to take my cell to service center . i took my phone to service center(vashi), they told me that your display is broken and it will cost 10000 rupees (my phone don't even have a single scratch) . i went twice there but without checking with machine they told me that it will cost 10, 000 .
i didn't submitted my phone(my phone is under warranty). that night my...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung India Mobile - Non Receipt of repaired mobile

User
 Abin PU on Jul 30, 2015
It has been past two months that I have given my Moble - NOTE 3 Neo to the QUALITY SERVICES, Kottayam, Kerala(Authorized Samsung Service centre). The problem was that the range in the set was not appearing and the set is with the service centre for the past two months. Recently when inquired, They are saying that the Samsung Company is not providing the IMEI number to the service centre and thus they they cannot replace the damaged handset. And till date they have charged me Rs.600 as service charges. The number of service centre is: 04812567182 8111882077 Mr. Shanker (MD - Quality) MY...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Mobile is switched off and contact your service center and they are not complied properly.

User
 krishna-seetha on Jul 30, 2015
To, Dt-29-07-2015.
Samsung India Electronics Private limited,
A-25, Ground Floor, Front Towers,
NMohan Co-operative Industrial estate,
New Delhi-110044.

Dear Sir,
Sub- Complainant against your Sub-standard mobiles-req-reg.

I. N. Krishna Murthy, S/o. Janadhan Rao, R/o. Kodad Town and Mandal, Nalgonda Dist. That I purchased a mobile SAMSUNG GALAXY GRAND PRIME, Model No. SM-G530HZDDINS, ON 6-6-2015. That on 16-7-2015 suddenly my mobile was switched off. That on 17-07-2015 I contact my vendor shop, there he advised to contact your...
Complaint comments Read comments Complaint category Lawyers and Attorneys

Samsung - Very Late After Sales Services within warranty Period

User
 Imran Solanki on Jul 30, 2015
I have lodged a complaint, customer care give me details that very next day their engineer providing service, i have called back very next day but they give me another next date, thereafter i didn't call back again because i want to check that within how much day they provide services, after 4 days engineer call me about service. That much delay....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Worst service

User
 shailendra arora on Jul 29, 2015
I purchased samsung galaxy grand neo on 3sep2014. after some days there was battery problem.so I visited samsung service center.after 3months my problem got solved.
afte1 month my phone was not vibrating so I visited service center once again. this time the person there told me they doesn't have a vibrator available. so he placed an order and told me to come aftr 3 days.
afte 3 days they told me to come after 2 days.this continued.when after 20days I heard d same reslt I got amgry ovr them so they told me they will provide me screwdriver n told me u urslf change the vibrator or...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung mobile and Worst service Centre Experience

User
 Pravindaund on Jul 29, 2015
Dear Friends, Myself Pravin Daund From Dombivali Mumbai. I got samsung grand 2 on november 2014 and within one year my mobile screen got clashed without any reason. About Service Centre Dombivali East ( Unique Telecom) The timing written was from 10 - 8 pm outside office When I went to samsung mobilse service centre dombivali 1st day I went at 7.50 pm. They told me that shop is closed I said ok I'm late. 2nd Day I went to service centre at 7 pm. Again I was told that Shop is closed for recieving mobiles. You can come at morning 10 am. The person incharge Mr. Sandesh Vedre was there...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Manufacturing Fault

User
 Zakir azad on Jul 29, 2015
Hi, i bought a new samsung mobile but after three days problem create.i m going to service centre & submite the mobile after 5 days he return the set but paroblem as it is nobody any solution.It is requested to replace the faulty product at the earliest. My Complaint no-4198186986 Refrence no-8422125519. Model No-SM-A500GZDDINS Regards, Muzahir Khan +919310488999...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - SAMSUNG Led TV Mode l32F5100 FullHD Panel Issue

User
 Vijay_Pisal on Jul 29, 2015
Vijay Pisal Anjana Appartment, A-wing, F. No-4, 175/2A Opp. Bharat Petrol Pump, Bhekrainagar, Phursungi, Pune-412308 Mob No:- 7798843938 Cash Memo Number:- SH/627b Date of Purchase:- 2-Nov-13 Triple protection warranty:- 2 years Regular Warranty :- 1 Year I have purchased SAMSUNG Led TV Model 32F5100 Full HD on 02-11-2013 from Pravin Furniture, Hadapsar, Pune-28. One day we are watching TV suddenly black screen appeared and only audio is coming and not able to view picture. I contact showroom where I purchased the TV i.e. Pravin Furnitures, Hadapsar, Pune. They give me toll free no...
Complaint comments Read comments Complaint category Computers & Accessories

Samsung Service Center - Rude behaviour n using inappropriate words

User
 Jyotinarula1989 on Jul 29, 2015
Respected sir i went and showed the handset bt the person who was attending was very rud3 n instead of listing stared blaming on us that we are wrong n then we complained the manager but it was of no use as he was also not int5in understanding at all. very bad code of conduct and i want an immediate response against that person and the manager. ... the persons who was attending us his name was ajay and the managers name is swadesh malviya... please look into the matter as it was very bad behaviour. . theTECHNO CRAFTS Address: No.221, Bisaria Complex, Behind Jyoti Talkies, Zone-1, Bhopal, 482003. City:...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Service Centre - Facing prom

User
 keshav bhardwaj on Jul 29, 2015
Dear sir / mam

My name is keshav bhardwaj. I purchased 1 samsung mobile model a7 on 21st july. On the second day 22nd july phone got in dead condition in the evening i visited at nearest service centre model town azad pur delhi. There is one lady who suggest to me that press three button 1 is volume down 2. Power button 3. The middle button. I did the same and the phone got start on the same time. That time i told her please make a d. O for this set i will get a new phone from the dealer but she deny for the same. There were two executiver who were suggest me to do 1. Sardar ji and...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Technical defaults

User
 Daps on Jul 29, 2015
I placed an order of Samsung 9000 mah power bank..when I got the product it turned to be faulty wit some technical faults...I booked an ticket for replacement. .they replied it ll solved in 24 to 48 hours but till date dint get any reply... tried calling book my offer customer care they are not responding...
Complaint comments Read comments Complaint category Appliances

Samsung Service Center - Unprofession service by ludhiana, punjab-India Samsung service center

User
 vivekmahajan on Jul 29, 2015
Dear Concern, This is reg. my ongoing complaint of 1.5 ton split AC AS185WBDNSTL, bearing serial # E057PP1B100226B for so long & the resolution received by Mr. Pramod Kumar Singh, Senior Exe. Customer experience. In Oct.-14, its compressor stopped working & the complaint was registered with Samsung. After inspecting the ac your engineer told that its gas has been leaked & the cooling coil / gas was replaced / refilled subsequently. The new problem of water leakage from the air vent of the AC started immediately after this & was reported to your help desk many times but even after 9 months,...
Complaint comments Read comments Complaint category Appliances

Samsung Mobile - Missing

User
 Deepraj Choudhary on Jul 28, 2015
Name- Dinesh kumar
Email id - choudhary.deepraj4@gmail.com
missed date 24.07.2015
IMEI No. *355842/05/103090/2*
*355843/05/103090/0*
Last used no. 9755739992 missed with phone itself.
Make - SAMSUNG.
Model - GT - E2252...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Block my no.as I lost my phone

User
 Patel Vipin on Jul 28, 2015
My samsung cell phone has been stolen at 8:00 pm on 28/07/2015. Therefore I request you to block my no.immidiatly and help me finding my phone and sim cards. There are two sim cards in the phone with no.8889118491 and 8823852015 of idea and vodafone respectively. Pls block my no.and help me finding my cell phone. My other contact no.is 9479898225...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung Service Center - Brand New Samsung E7 - Defective Piece

User
 yogeshdhamane on Jul 28, 2015
With regret i am drafting this email to your notice. I have purchased a brand new Samsung E7 mobile from Aashish telecom-Borivali Bill No: S15/288 dated: 26-06-2015 (Item Description: SM-E700HZWD-WHITE) with 1 year of Warranty. After 10th Day on 05-07-2015 i started facing problem while charging said Mobile, i was unable to charge the mobile as it was giving continuous error that "CHARGING PUASED. BATTERY TEMPRETURE IS TOO LOW". On 06-07-2015 i visited the Samsung Service Center at Borivali. The Service Executive told me that Mother-Board of the phone needs to be replaced as it was not working...
Complaint comments Read comments Complaint category Mobile Handsets

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