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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - Complaint pending for the past 2 weeks

User
 Lakshmi Narayan Venkata Krishnan on Oct 23, 2014
Its unfortunate that despite repeated follow-ups, your service center in Bangalore is not attending to the complaint of my washing machine - MODEL: SWF-PIOE303/XTL bearing sl.no.51kt800081B. I am really fed up of calling your customer care in Bangalore. They just give me dates and some one calls me to check what is the status and never visits my place. This is ridiculous. I have also complained about my Blue Ray not working but this again is not attended...really fed up of the way your people treat a complaint. Some one from CANTTO INTERNATIONAL acme and attended on 8th October and told me...
Complaint comments Read comments Complaint category Washing Machines

Samsung - mobile battery problem

User
 cto on Oct 23, 2014
I m regular user of Samsung. I bought 3 handsets from samsung. Galaxy ace duos, Note 3, Note 3 gear & grand 2 . I replaced battery of grand 2 in warranty on 15th October but the battery which I got replaced is also faulty. I never expected this type of service from The Reputed Brand (Samsung). I also registered a complaint before this but did not get any updation till now. So Pls take the necessary steps to replace my battery ASAP. So I can enjoy the Samsung services....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Non Recept of Guaranteed free Gift Item with LED 40 Smart TV

User
 L M Awasthi on Oct 23, 2014
Sir/Madam, At the outset I express my Greeting & best wishes to your entire team on the eve of festival Diawli. I wish to bring on record that, I am a regular customer of Samsung. Almost 80% electronic / items in my family like TV, Refrigerator, Washing Machine, MP3 audio player, Mobile phones etc are of only Samsung company. In fact, it will not be hyperbole if you say us a Samsung family. But it is quite disheartening to mention that some authorised dealers of your company in our city (Lucknow) are working in such a way that it is leading to a complete clientele dissatisfaction...
Complaint comments Read comments Complaint category TVs

Samsung - Panel problem 2nd time

User
 Gurpreet Singh 87 on Oct 22, 2014
Dear Concern, It is regarding the model "UA32EH4003RMX LED SAMSUNG". Complaint no.:-8458781398. I purchased this LED on 21-Dec-2012. Some black spots were observed on screen from the beginning and we lodged a complain with in the warranty period.Despite of our request to replace of the LED, Some sheets were changed by your service eng. on FOC Basis, but within 2-3 months of the same. Spots again emerged and same was reported to your dealer and customer service no. No action was taken from your side. Now LED screen has turned black completely. Now we are told by customer care that LED is...
Complaint comments Read comments Complaint category TVs

Samsung - Don't have manner to talk to customer

User
 ajeet dubey 12345 on Oct 22, 2014
The Manger of samsung showroom don't have manners t hhow to talk with costumer if we say to them tht wil complaint to ur company they say tht company will do nothing. Ur wasting your time and there is much lack of stock I have ever seen in any samsung showroom...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - complaint regarding refrigerator

User
 Khushnoor on Oct 22, 2014
i bought double door samsung 400 ltrs refrigerator 2 years back. since yesterday i am trying to contact your toll free number but in vain. Anyways, my fridge is not working properly. only light is there but no cooling is there. kindly register my complaint and send your person immediately. House no. 781/9, ward no. 13, Kharar. District Mohali 9646060098 8968744998...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Replace my original lcd & abuse to customer

User
 ADITY B SHARMA on Oct 22, 2014
Dear Sir,
Yesterday Evening i visit to Samsung Service Center by badluck i Forget my corporate diary in which your, rajiv banerjee & sanjoy tekriwal number there.
1 boy come from service center he told he was senior & he was same boy who open my mobile, again he gave me offer that i took my mobile i told him i want talk yo Rajiv Banarjee, He told & every employee of your service center told that Rajiv Banarjee no avilable to anyone.
After that Mr Bishnudev Sharma abuse me told what ever you want you can do it,
Even he gave his name in written in a paper...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Ref no-8468157194 dt 21.10.2014 about ac repair within gurrenty period

User
 dasprasant on Oct 21, 2014
Dear sir I have given a request for our new samsung ac repair to ur toll free no1800110011 dt 21.10.2014..ur representive given ref no-8468157194 of that complain.Ur technician has come and told that ac inner is eaten by rat so it will be paid service.but if split ac in a top of wall if eaten by rat then how could be i will be responssible for that, ur company should give protection on ac to avoid insects becoz it is far from mans reach. (top of 11 feet wall}.so i reqest u to kindly repair our ac with warrenty means free service, my mobile no-8895736787...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Board problem

User
 achint saxena on Oct 21, 2014
my phone is dual sim mobile first sim work properly but second sim switch is not supported sim so plz. take action immediately...my phone name is E-1282T. my phone is also in guarantee nd warranty period. my phone purchasing date is 31-12-2013......
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Mic & Speaker Problem

User
 Ananta1979 on Oct 21, 2014
I have purchase a Samsung Galaxy star pro from E-TRONICS (Beltola Guwahati) on 10th of Feb’14. After one month of purchase I experience that there is problem in mic & speaker. I visit nearly three times before this at Guwahati Service center but till now problem is not short out. This is my fourth visit in Guwahati service center but till now the issues of my phone is not resolve. My service request no is 4183450518. Request you kindly do necessary action asap. For further communication please mail me in ananta.sutradhar@gmail.com. Thanks & Regards, Ananta Sutradhar...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - LED TV - 40"

User
 dinesh120120 on Oct 21, 2014
Dear Sir/Madam, I purchased a 40" LED TV, Samsung Make, Model No - UA40D5003BR, SL No - 20343ZNBA00872H, from E-zone at Metropoliton Mall - Gurgaon-Haryana, on 26th jan 2012. I paid 46, 000 for the same. Now it has been only 2.5yrs, a horizontal line is coming on middle of screen screen and picture is fluctuating from last one month. I contacted to customer care of samsung. On behalf of my complaint their service engineer came to inspection and told me that repairing cost shall be 24, 000/- According to him whole screen has to be changed. Please help me because it is not fair if...
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Samsung Galaxy Core 1816

User
 SunilPatel_1989 on Oct 21, 2014
The display problem occurred 1.5 months back. The phone was submitted for repair at samsung sion circle store, Mumbai. But for past one month they have not repaired and are constantly saying to come after one week. Kindly look into this matter....
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Mobile sold at higher price

User
 MOHIT ARORA1988 on Oct 20, 2014
This is to bring in attention to you that i bought a mobile phone on 18/10/2014 which is Samsung Galaxy S5 located Noida Sector 18 that too from Samsung Store. They sold me this phone at Rs 42000/- which is comparatively on a higher side because when i confirmed with other stores as they were selling it off at Rs 35000/-. I feel i have been mislead and they had taken a lot extra money from me. I believe in Samsung Brand and that's the sole reason i straight away went to samsung store. Now i feel that i have been cheated. I have a credit card receipt and a bill too mentioning same amount Rs 42000/-...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Regarding phone samsung galaxy grand 2 SM-G7102

User
 aditi Verma on Oct 20, 2014
My phone camera quality is very bad and slow process and many more problems I am facing from last 6 months and Motherboard as well as camera is changed by the service centre but still camera quality is very bad and slow process heating problem and many more ..and I had purchased the phone at rs 22650 on 25th Mar 2014 and from may first week it is creating problem for me . my model no. No galaxy grand 2 SM-G7102 N I HAD talked to toll free number more than 20 times and visited service centre more than 30 times from may but still nothing is good in my phone the problem is same and I had talked with...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Defective phone

User
 preetim on Oct 20, 2014
I brought Samsung Glaxay Duos not even 2 months back. Within 2 weeks, the phone started giving problems in charging. it would give message of using a compatible charger. However would charge sometimes
I went to shop where I bought the phone..however i was told to contact service centers
After much efforts I was able to locate a service provider (NUMBERS OF SERVICE CENTER IS WRONG ON COMPANY WEBSITE!!!)
I gave my phone for repair and i was assured that i would be given a call back once phone is ready. After a week I called up service center to enquire, i was told I should get...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Cheating

User
 samratarjun on Oct 20, 2014
Hi, I had bought Samsung Galaxy S4 Black Edition on 25th April 2014. It has been showing problem of screen blinking, network dropping etc since september 2014. I contacted Samsung CEO office via email and hence I was directed to take my phone to service centre. I, According to them went to Karnal Service centre and they only updated the software and returned it to me. Again I observed that problem was not gone and in addition THE PHONE STARTED HANGING which never happened before.
Then, again I went to karnal service centre on 18-10-2014 and again mentioned my complaints which are mentioned...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Online cyber service centre-difficulty in registering complaint

User
 sudarsanmandal on Oct 20, 2014
Sir, I a regular customer of your products. I had registered all my AC machines (two 01 ton split AC & one 1.5 ton split AC & having ID as sudarsannrs.1962@gmail.com & password as given by me but I have been trying to register my complaint for two ACs from 19.10.14 but every time it shows "you have given wrong account information". Again as per direction, I have tried to get new password al least 6 times but result is the same on putting the new passwords. I have registered my ACs with lot of difficulty few months back. Dr.Sudarsan Mandal 033-25252759...
Complaint comments Read comments Complaint category Appliances

Samsung - COMPLAINT REGARDING SAMSUNG PHONE

User
 Ritesh k Bhattacharya on Oct 18, 2014
Dear Sir, I have a complaint regarding the network problem in my Samsung phone and i took it to the service center however they say that the warantee of the phone is void because your touch of the screen has been changed somewhere else. however i would like to say that the touch is changed at the shop where samsung also sends the phone for small repairs when they cannot repair themself and when i took my phone to the service center when i needed to change the touch of the phone urgently the touch of the phone was not available at you samsung service center so i got it changed at the dealer of...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Spot on the screen after 7 months of purchase but not covered under warranty

User
 mourya18 on Oct 17, 2014
I've bought a Samsung Galaxy S4, it's 7 months old. A couple of days before i've observed a spot on the screen which is slowly expanding, when i contacted the service center they said it's due to sweat, Hence can't be covered under warranty. I am using the S Health (Pre installed application by Samsung) app quite regularly, when the mobile build can't tolerate slight amounts of sweat why did they provide their users with S Health App. No where in the Quick start Guide/Website/S Health app/Disclaimer they've mentioned about the adverse effects of using S Health and their chances of disclaiming the...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Suspected foul play and extreme arrogance on the part of service centre executive

User
 Debtanu Lahiri on Oct 17, 2014
Service Centre - NUTEK service centre, Jamshedpur, Jharkhand. I bought a Galaxy Core on 19th of July, 2014. All of a sudden on the 15th of July, 2014 it stopped taking charge. I took my handset to the nearby service centre where I had to pay for the repair because I could not locate my invoice at that point of time (which I later on did). I paid Rs.1250/- for replacement of the defective part. Within three months, i.e. on the 16th of October, 2014, it stopped taking charge once again. I suspect that instead of replacing the defective part with a new one, they had replaced it with another defective...
Complaint comments Read comments Complaint category Mobile Handsets

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