Samsung Customer Care

Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 3000 8282
1 800 266 8282
Phone:+91 89 3993 9899
Samsung Head Office
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon – 122002
+91 12 4488 1234
+91 12 4488 1415, +91 12 4488 2122

Regional Offices
Mumbai
2 R Tech Park, Nirlon Complex, Next To Hub Mall, Off Western Express Highway, Goregaon East, Mumbai – 400063
+91 22 6677 2000, +91 22 3030 8282


View More Information...
Satisfactory Rating
1%
Complaints
7224
Resolved
27
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Samsung related photos (722)

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Samsung Complaints & Reviews

Samsung India Mobile - Non Receipt of repaired mobile

User
 Abin PU on Jul 30, 2015
It has been past two months that I have given my Moble - NOTE 3 Neo to the QUALITY SERVICES, Kottayam, Kerala(Authorized Samsung Service centre). The problem was that the range in the set was not appearing and the set is with the service centre for the past two months. Recently when inquired, They are saying that the Samsung Company is not providing the IMEI number to the service centre and thus they they cannot replace the damaged handset. And till date they have charged me Rs.600 as service charges. The number of service centre is: 04812567182 8111882077 Mr. Shanker (MD - Quality) MY...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Mobile is switched off and contact your service center and they are not complied properly.

User
 krishna-seetha on Jul 30, 2015
To, Dt-29-07-2015.
Samsung India Electronics Private limited,
A-25, Ground Floor, Front Towers,
NMohan Co-operative Industrial estate,
New Delhi-110044.

Dear Sir,
Sub- Complainant against your Sub-standard mobiles-req-reg.

I. N. Krishna Murthy, S/o. Janadhan Rao, R/o. Kodad Town and Mandal, Nalgonda Dist. That I purchased a mobile SAMSUNG GALAXY GRAND PRIME, Model No. SM-G530HZDDINS, ON 6-6-2015. That on 16-7-2015 suddenly my mobile was switched off. That on 17-07-2015 I contact my vendor shop, there he advised to contact your...
Complaint comments Read comments Complaint category Lawyers and Attorneys

Samsung - Very Late After Sales Services within warranty Period

User
 Imran Solanki on Jul 30, 2015
I have lodged a complaint, customer care give me details that very next day their engineer providing service, i have called back very next day but they give me another next date, thereafter i didn't call back again because i want to check that within how much day they provide services, after 4 days engineer call me about service. That much delay....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Worst service

User
 shailendra arora on Jul 29, 2015
I purchased samsung galaxy grand neo on 3sep2014. after some days there was battery problem.so I visited samsung service center.after 3months my problem got solved.
afte1 month my phone was not vibrating so I visited service center once again. this time the person there told me they doesn't have a vibrator available. so he placed an order and told me to come aftr 3 days.
afte 3 days they told me to come after 2 days.this continued.when after 20days I heard d same reslt I got amgry ovr them so they told me they will provide me screwdriver n told me u urslf change the vibrator or...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Samsung mobile and Worst service Centre Experience

User
 Pravindaund on Jul 29, 2015
Dear Friends, Myself Pravin Daund From Dombivali Mumbai. I got samsung grand 2 on november 2014 and within one year my mobile screen got clashed without any reason. About Service Centre Dombivali East ( Unique Telecom) The timing written was from 10 - 8 pm outside office When I went to samsung mobilse service centre dombivali 1st day I went at 7.50 pm. They told me that shop is closed I said ok I'm late. 2nd Day I went to service centre at 7 pm. Again I was told that Shop is closed for recieving mobiles. You can come at morning 10 am. The person incharge Mr. Sandesh Vedre was there...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Manufacturing Fault

User
 Zakir azad on Jul 29, 2015
Hi, i bought a new samsung mobile but after three days problem create.i m going to service centre & submite the mobile after 5 days he return the set but paroblem as it is nobody any solution.It is requested to replace the faulty product at the earliest. My Complaint no-4198186986 Refrence no-8422125519. Model No-SM-A500GZDDINS Regards, Muzahir Khan +919310488999...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - SAMSUNG Led TV Mode l32F5100 FullHD Panel Issue

User
 Vijay_Pisal on Jul 29, 2015
Vijay Pisal Anjana Appartment, A-wing, F. No-4, 175/2A Opp. Bharat Petrol Pump, Bhekrainagar, Phursungi, Pune-412308 Mob No:- 7798843938 Cash Memo Number:- SH/627b Date of Purchase:- 2-Nov-13 Triple protection warranty:- 2 years Regular Warranty :- 1 Year I have purchased SAMSUNG Led TV Model 32F5100 Full HD on 02-11-2013 from Pravin Furniture, Hadapsar, Pune-28. One day we are watching TV suddenly black screen appeared and only audio is coming and not able to view picture. I contact showroom where I purchased the TV i.e. Pravin Furnitures, Hadapsar, Pune. They give me toll free no...
Complaint comments Read comments Complaint category Computers & Accessories

Samsung Service Center - Rude behaviour n using inappropriate words

User
 Jyotinarula1989 on Jul 29, 2015
Respected sir i went and showed the handset bt the person who was attending was very rud3 n instead of listing stared blaming on us that we are wrong n then we complained the manager but it was of no use as he was also not int5in understanding at all. very bad code of conduct and i want an immediate response against that person and the manager. ... the persons who was attending us his name was ajay and the managers name is swadesh malviya... please look into the matter as it was very bad behaviour. . theTECHNO CRAFTS Address: No.221, Bisaria Complex, Behind Jyoti Talkies, Zone-1, Bhopal, 482003. City:...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Service Centre - Facing prom

User
 keshav bhardwaj on Jul 29, 2015
Dear sir / mam

My name is keshav bhardwaj. I purchased 1 samsung mobile model a7 on 21st july. On the second day 22nd july phone got in dead condition in the evening i visited at nearest service centre model town azad pur delhi. There is one lady who suggest to me that press three button 1 is volume down 2. Power button 3. The middle button. I did the same and the phone got start on the same time. That time i told her please make a d. O for this set i will get a new phone from the dealer but she deny for the same. There were two executiver who were suggest me to do 1. Sardar ji and...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Technical defaults

User
 Daps on Jul 29, 2015
I placed an order of Samsung 9000 mah power bank..when I got the product it turned to be faulty wit some technical faults...I booked an ticket for replacement. .they replied it ll solved in 24 to 48 hours but till date dint get any reply... tried calling book my offer customer care they are not responding...
Complaint comments Read comments Complaint category Appliances

Samsung Service Center - Unprofession service by ludhiana, punjab-India Samsung service center

User
 vivekmahajan on Jul 29, 2015
Dear Concern, This is reg. my ongoing complaint of 1.5 ton split AC AS185WBDNSTL, bearing serial # E057PP1B100226B for so long & the resolution received by Mr. Pramod Kumar Singh, Senior Exe. Customer experience. In Oct.-14, its compressor stopped working & the complaint was registered with Samsung. After inspecting the ac your engineer told that its gas has been leaked & the cooling coil / gas was replaced / refilled subsequently. The new problem of water leakage from the air vent of the AC started immediately after this & was reported to your help desk many times but even after 9 months,...
Complaint comments Read comments Complaint category Appliances

Samsung Mobile - Missing

User
 Deepraj Choudhary on Jul 28, 2015
Name- Dinesh kumar
Email id - choudhary.deepraj4@gmail.com
missed date 24.07.2015
IMEI No. *355842/05/103090/2*
*355843/05/103090/0*
Last used no. 9755739992 missed with phone itself.
Make - SAMSUNG.
Model - GT - E2252...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Block my no.as I lost my phone

User
 Patel Vipin on Jul 28, 2015
My samsung cell phone has been stolen at 8:00 pm on 28/07/2015. Therefore I request you to block my no.immidiatly and help me finding my phone and sim cards. There are two sim cards in the phone with no.8889118491 and 8823852015 of idea and vodafone respectively. Pls block my no.and help me finding my cell phone. My other contact no.is 9479898225...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung Service Center - Brand New Samsung E7 - Defective Piece

User
 yogeshdhamane on Jul 28, 2015
With regret i am drafting this email to your notice. I have purchased a brand new Samsung E7 mobile from Aashish telecom-Borivali Bill No: S15/288 dated: 26-06-2015 (Item Description: SM-E700HZWD-WHITE) with 1 year of Warranty. After 10th Day on 05-07-2015 i started facing problem while charging said Mobile, i was unable to charge the mobile as it was giving continuous error that "CHARGING PUASED. BATTERY TEMPRETURE IS TOO LOW". On 06-07-2015 i visited the Samsung Service Center at Borivali. The Service Executive told me that Mother-Board of the phone needs to be replaced as it was not working...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Paytm money

User
 Tejashri Ajagare on Jul 28, 2015
I am tejashri. In 27 feb 2015 i bought a new samsung mobile (Grand prime) from e zone (Pune central) . With this new phone i got 2 offers,
1) samsung rewards point
2) paytm point (400 rs per month for 6 months)
For first 4 months i got below msg
Your promo code for adding rs. 400 to ypur paytm wallet is uicwizpdgci7. This is valid for one use in a calendar month & can be used a maximum 6 times till august 2015.
And i could easily redeem those paytm rupees for 4 months (March to june) but for this month (July) i didn't received any msg from paytm and...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung - Regarding problems frequently in my Samsung core 2

User
 Chowdhryjee on Jul 28, 2015
I have purchased Samsung core 2 set on. Just after purchasing the same I have been facing so many problems. First of all problems in its speakers I can't hear voice of caller clearly 2nd camera is not working properly 3rd in course of charging battery is getting heat. I reported to authorised customer services at dhanbad twice but they failed to rectify it's problems. Even after survicing the screen of the mobile set is coming out. I am just fade up please do something immediately...
Complaint comments Read comments Complaint category Banks

Samsung Mobile - mobile network problem

User
 alok123h on Jul 30, 2015
The network of mobile suddenly goes and touch stop working again it can be use only after removing the battery and again i have to put that battery inside.After that it can be use again and this problem happen at every 15 min interval of time.i already took this mobile to the service centre bt but they are not taking proper action for this...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Service Center - Complaint Against Service Center Employee

User
 Niranjan Chowdhury on Jul 28, 2015
Hi Sir, I have a complaint against Samsung Service Center Employee who misbehaved with me and threatened me.His name is Anup Goldar. Service centre details are given below. Samsung Service Centre Dum Dum Nagerbazar Kolkata - 700028 West Bengal...
Complaint comments Read comments Complaint category Mobile Service Providers

Samsung Service Center - Samsung service center complaint rsgerding patching imei number

User
 Sudhanshu Sahni on Jul 28, 2015
Dear Sir, I am Sudhanshu Sahni from Agra, Uttar Pradesh. I have Samsung Galaxy Note 2 and its battery got swelled so I visited nearest service center on friday i.e. 24 July 2015 at 6:00 PM to know about the price of original Note 2 battery, customer service executive replied me the price of that and I was enquiring more about the battery at the same time another customer entered and asked to purchase Galaxy Note 2 Data Cord when he was paying for Data Cord of Rs. 262 executive asked for his mobile phone(Galaxy Note 2) but the customer replied he doesn't have right now at the same time I was...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Defective Micro SD card

User
 bhairavi kedari on Jul 28, 2015
I just bought a SAMSUNG MICRO SD CARD from an authorised dealer in pune.When i went home and inserted it in my sd card reader it said card is encrypted.When i took the card back to the dealer the dealer said its company defect and directed me towards the service centre.The service centre said that it is the dealers fault and it has been damaged by him.What do i do with the defective card?My money has gone waste.I want a refund or replacement.I have the bill also.its been hardly 3-4 days.How can samsung give such defective cards!!!...
Complaint comments Read comments Complaint category Electronics & Appliances

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