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Samsung Customer Care

Samsung India Electronics Private Limited

2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square
Old Golf Road, Gurgaon Sector-43
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1800 30008282
 1800 2668282
 +91 89 39 939899
SAMSUNG Head Office Address

Samsung India Electronics Private Limited
2nd, 3rd & 4th Floor, Tower C,Vipul Tech Square,
Old Golf Road, Gurgaon Sector-43,
Gurgaon – 122002 |
+(91)-(124)-4881234
+(91)-(124)-4881415, 4882122

Regional Office
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Samsung Complaints & Reviews

Samsung - Inadequate customer service support

User
 kushgaurav on Jul 3, 2015
Hello, Subject: Request for extended warranty for Samsun TV LED remains unaddressed for 6 months Date first request raised – 23rd Feb 2015 Reference number – 84643964245 Registered mobile number – 8800335933 My name is Gaurav Kumar and I purchased Samsung LED TV 32” on March 3rd 2014. On February23rd 2015, as it was going to be one year of purchase, I called Samsung customer care (180030008282) and requested for “extended warranty” and reference number for same is 8464396425. I didn’t receive any response – I again called up on 26th Feb and customer care rep. gave the...
Complaint comments Read comments Complaint category TVs

Samsung - Samsung Mobile Note 3 neo not working High priority

User
 sanket raval on Jul 2, 2015
Hi, Kindly note, due to liquid logged my mobile is not working and same its under warranty, I gone to Samsung service center to check what the issue with this handset first they said motherboard issue I asked how much the charge to replace the motherboard, they gave me estimate arouns 7500/-rs and told me you have to keep this handset here for 3 to 4 days I said ok. After I called them for status they replied it will take time to change the motherboard stock is not available.I said how much time will take to do all this they replied once we done will call you directly since 1 week i did not...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - Negligence in samsung refrigerator service

User
 rahul kumar on Jul 2, 2015
hi I have Samsung refrigerator new one which stop working within few days after purchase i complain multiple time but no response. I have complain also with ref number 8461791357 but no one care to resolve this issue, the technician told PCV board need to be change but no one came to change this. this is highly disappointing....
Complaint comments Read comments Complaint category Refrigerators

Samsung - Scamcalls on lottery

User
 Paramwswar on Jul 2, 2015
Sir my name s parameswar reddy. One day i got one mesage in dat msg u won 4. 6 crore rs price money is der. And same message to my email also camed sir. But i am very poor and low knowledge person sir. They taken 8 lach rs from me. One time 15500 and next time 3lach 80 tousand rs and 3rd time 4 lach rs. I have all emails and bank accounts and one id card of agent. So plzzz take of my prblm because my father is farmer. ....
Complaint comments Read comments Complaint category Lottery and Sweepstake Emails

Samsung - Samsung Refrigerator repair

User
 mary club on Jul 2, 2015
Sir, As our school is for special children whom belongs to economically backward class and purely running on donations only.Hence please give concession on the repair bill amount is Rs.1349/-This is with reference to our job no:4196545752 Dt:24/06/2015 model No.R134RVMS11A2 Serial No:03094ZAp600776P....
Complaint comments Read comments Complaint category Refrigerators

Samsung - Worst service after 1 year

User
 SourabhKashyap on Jul 2, 2015
I am having Samsung Grand Qattro which I purchased 1.5 years back. My phone become dead one day. When I went Samsung service centre (Velachery, Chennai), they told me to replace my phone's Motherboard which costs Rs.6500/-. I said no to the service centre and went totoodoo. He checked the phone and did S/W update and it is working now. What is the problem with Samsung service centre. I paid Rs.1500/ for S/W update only due to Samsung service centre. I am sorry Samsung but assure you that I'll never go for any Samsung product. Thanks...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - lagging

User
 Chakri.1 on Jul 1, 2015
I am using Samsung galaxy s5.but I will update the android version 4.4.4 to 5.0 then onwards my mobile getting heavy heat, lagging and some times its will says memory card not inserted even memory card has inserted.and another problem is google chrome was not syc with my gamil I'd .why my mobile like that what's the problem...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - FAULTY AIR CONDITIONER SOLD BY SAMSUNG

User
 r73 on Jul 1, 2015
Unfortunately, I purchased a SAMSUNG SPLIT INVERTER AC " AR18HV5NFWKNNA " bearing Sr. no " OBKOPDCF500387H " from JANTA ELECTRONICS, SCO 36-37, Sector 41D, CHANDIGARH on 21-04-2015. Just after 10 to 15 days it started to create the problems.Right from the date of purchasing, I was forced to make complaints 5 to 7 times . I requested SAMSUNG to replace the faulty AIR CONDITIONER but all went in smoke. Please take this in to consideration that with 2 months of purchase COMPRESSURE has been changed. If SAMSUNG has supplied me a normal and good operation unit why they were forced to change the COMPRESSURE....
Complaint comments Read comments Complaint category Electronics & Appliances

Samsung - Refrigerator Warranty

User
 petepeter on Jul 1, 2015
My shiny new Samsung french door began leaking water from the ice bucket last week. I tried to remove the ice bucket, but it is stuck and will not budge. I watched the videos online and, when nothing seemed to work, called Samsung to get it serviced. My wife explained the problem to a very helpful person ( ? named Annie. ) We bought the house on July 30, 2014 and all the appliances in the kitchen were new (and ALL Samsung). The house was gutted and redone prior to our moving in. The appliances were purchased by the builder in March of 2014. I have no receipts. Annie said if we could get the builder...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Bad product delivered

User
 sudhir d on Jul 1, 2015
I regret to complaint about the bad product delivery and after that very unprofessional service team. I purchase a washing machine whose spinner was found in non working condition and after complaining twice the matter is not resolved yet. My complaint no. is 8436143937. I want to get my product replaced as it is a manufacturing/handling defect....
Complaint comments Read comments Complaint category Washing Machines

Samsung - My samsung 22 LED - UA2255100 tv was not swithing on

User
 yesubabu.b on Jul 1, 2015
I Have Complaint about the issue so many times to your customer care but they will came to do some thing cannt rectified the problem our tv automatically swithing off and on, i have done to extn. warrenty period, your engineers were not experienced people at our location i trust always your prompt service but this time i hate your services. so please rectify our complaint as early as possible. Name : Borusu.Yesubabu Address : ballagate center Near vydin public school, MUMMIDIVARAM, Andhrapradesh- india 533216 Contact No : +91-9000553555 Tv Model : UA2255100nn S.No : MQ213PAF60283219...
Complaint comments Read comments Complaint category TVs

Samsung - Service Not Provided

User
 rajesh jangid 1977 on Jul 1, 2015
Dear Sir ; I have Consumer of Samsung electronic products . I have purchase a refrigerator . it has been out of warranty . but my refrigerator is electronic problem . i have called many tims of customer service executive but not proper respons about this . i have trouble in last 10 day but no one solve my problem . my complain no. is :- 8463976489 . my contact deatils :- Name :- rajesh jangid mobile :- 9829498543...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Replacement of the cell phone

User
 Shobhit Khandare on Jul 1, 2015
Myself Mr. Shobhit Khandare had purchased SAMSUNG NOTE EDGE (Serial Number= R28G30EHGFR (357088060579822); Model Number= SM-N915GZKEINU) from Reliance Digital shop, Vashi on 20/04/2015. At the time of purchase I noticed that there is a small black dot on the bottom right side of the screen (on the edge of the cell phone). I could not identify this dot in the shop as it was very small and could not be identified easily. We thought it might be a type of design or logo of Andriod. This was a newly launched gadget so we felt this is a kind of design....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Samsung - manicuring defect in phone

User
 Vinay Jhawar on Jul 1, 2015
I have purchased Samsung galaxy note edge since a month back since 2 days I found a bend in left side of my phone and screen is getting bulged day by day it is a manufacturing defect but service center is not accepting it under warenty this is a complete cheat to me evry one in our home is using Samsung phones we trust the brand and purchase but this case is really disappointing if this problem of mine is not solved I will have to appeal in consumer court I am highly unsatisfied by your service and product I request you to take necessary action soon...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung Mobile - Trying to void my warranty

User
 Khalid Masroor on Jun 30, 2015
Hello Sir, i had visited the samsung service center 27/06/15, i was facing the problem with wifi, i had submitted the mobile they told me to wait because they had to check software and hardware problem in the phone, i was waiting for 2 hours after that the guy sidhart told me that there is a problem in motherboard we will change the motherboard, Motherboard is not available now it will come by monday 29/06/15 & sorry for the delay they took time to open and check the mobile that was physical damage or not thats why we took 2 hours this is high end mobile take time to disemble. On 29/0615 when...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - I NEED IMMEDIATE REPLACEMENT.

User
 bhaskar mozumdar on Jun 30, 2015
Dear sir, I brought neo plus, IMEI-*358313/06/558221/0*IMEI-338312/06/558221/2, on 26/6/15, from s.s.technology, siliguri, phon-9434307581/9434207832.cash memo no.3289, vat no.19891645471. The set is found faulty, on complaint, Saler said, to upgrade software.they upgraded, now the set is not working at all.on replacement demand, they insist to purchase a new set again. As a samsung mobile user, I know, if the set has major problem within 7 days..replacement is assured by samsung, which I availed in my earlier case(star advance ). So, please help me by replacement. Yours urgent reply solicited,...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - Voice issue been a month but still no service

User
 Gautam R on Jun 30, 2015
You people seems so lazy & least bother to provide service to customer. Selling duplicate product in market is your profession ????? Am goijng to tweet & spread the whole history of forgery work done by your company & the service centre in all social medias & also in local media. Mr. B D Park, Mr. H C Hong & the original CEO Jong-Kyun Shin are you getting my mail which I sent you guys through this mode given in your website or do I need to pass a legal notice with all these proofs of mails & call recording so that finally I can get in touch with you. Very shame on your service being such a big...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - refrigerator not working since its installation

User
 gargrupali on Jun 30, 2015
I Mukesh Goyal resident of 14 Sukhdham Appartment sec-9 Rohini-110085 had purchased a SAMSUNG FF RT-60KZRSL1 FRIDGE from SARGAM ELECTRONICS, B-8 MODEL TOWN DELHI-110009 ON 26/10/2013 FOR Rs 57000.00 vide invoice no. S/MT-5350 except for the starting months of the fridge the experience has been disaster for me. Me facing problem with the fridge one or more at a time... no cooling error showing excess icing water leaking from bottom sudden stopped working problem after every 15 days change of sensor and fuse now pcb/psb has stopped working I got it repaired for many times.some times...
Complaint comments Read comments Complaint category Refrigerators

Samsung - Product problem

User
 Tanu123456 on Jun 30, 2015
Dear concern, I buy samsung core prime cell phone on 25 feb 2015. Till date i face so many problems regarding my phone .Battery problem, signal problem, software hang problem.Every time when i visit to customer center they change the software and again after two three days same problem come, they do the same i.e software change but till now no resolution come .4, 5 time phones get software update.phone is losting his data everytime.Concern please look into matter as samsung care will not give me proper solution .i want my money refund such a bad company.customer killing is his motive not satisfaction. Email-...
Complaint comments Read comments Complaint category Mobile Handsets

Samsung - My Samsung LED TV not working after software updation.

User
 Shekharsai on Jun 30, 2015
I have PURCHASED Samsung LED TV 40 inch having Model number: UA40D5500. In the year 2013. Few days back some sound problem comes in my TV so i contacted customer care executive, Executive told me to update the software, after updating the software(1016.1) the problem of sound is solved, but my TV switched off automatically after every five minutes so i again contacted customer care executive he send Service engineer for updation of software, service engg. also updated software many times but fails in updating. Finally service engineer told me that that this software is corrupted, so requires change...
Complaint comments Read comments Complaint category TVs

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