Samsung — Broken dishwasher

Address:

Bangalore, Karnataka

I continue to have issues on poor performance of the dishwasher. It has been used for less than 10 times from the time of purchase. I have given multiple complaints and has been escalated to the corporate more than twice as Devaiah (head of service in Bangalore) and team continue to offer poor service. Last time when Saurav Singh Chaudhary (saurabh.[protected]@partner.samsung.com) addressed the issue, he promised that if any complaints again pop up, he would escalate to refund the amount It is sad that next time it again did not work and I escalated to the corporate again. The agent this time got the Bangalore team to take the machine to your local workshop, test and fix. When they returned I was on my way outside India and I told clearly that I would be back in Aug and test it and when I did again, the machine doesn’t lock. I am an ardent customer of Samsung and all the products you make – from lifestyle refrigerator to 3 LED TV to microwave to washing machines to DVD players I have are all Samsung. I am super disappointed with your broken dishwasher and when I insisted that this time around, you replace the machine, (after enumerable complaints) you said that the policy would not allow. It is important to quote that Devaiah on a call (telecom with corporate) had the audacity to say that I could be unlucky to have got a bad machine. Please note I have paid a big price for it and Samsung representative can not say it is ok that the company makes some bad products. I continue to insist that the poor machine be replaced or refund my amount. It is hard earned and tax paid money of mine. Please respond with the details of the number complaints and the attempts you have made to fix your broken product. Also please mention that despite this background, your policy does not allow you to replace/ refund. I will go to the customer service head or CEO of Samsung or if need be to the consumer forum Expecting your early response