Samsung — Broken refrigerator delivered and vituperative response

Address:

Baran, Rajasthan

I have purchased a Samsung refrigerator on 21st Jan 2014 from Manglam Samsung dealer showroom, Jaipur. It was delivered to me on 25th Jan 2014 in utterly damaged condition and packaging was even worse. The dealer himself transported the product from Jaipur to Baran, it is dented from several places and the interior tray is also broken. To my respite I tried contacting the dealer and tried to delved with the legal procedures: contacting to Samsung authorities via complaints portals and customer care number. To my surprise the behavior of the dealer was quite unacceptable, he was vituperating during the whole telephonic conversation and tried to take a dig at me and not even respecting the fact that I am a customer to Samsung. When I explained with such harsh behavior he might loose his licence, he even further go on to tell me that he has damaged the refrigerator on purpose and he is not liable to me or to the company ; continue such behavior in future also and will not replace anything, the conversation was too disturbing for me and in the end I had to cut down the phone. I have registered a complaint but Samsung authorities are telling me that its not their fault and dealer is not accepting his also. Though, I don't want any money as refund but my refrigerator to be replaced with an apology, they told me it needs some legal proceedings which will at least need 2 weeks and a guy from Samsung has already submitted some documents. But, the response was way too negative and liberal for the dealer and in a manner they tried to curb the whole matter. As an honest and responsible citizen of India, I want to raise my voice on this platform and bring awareness to every common people who might be suffering from such incidents time to time.