Samsung Cafe Basant Lok — Fraud

Address:

Gurgaon, Haryana

I have purchased samsung 6edge on 8th june 2015 . I was sold insurance from samsung dealer only stating theft is covered.


my mobile was stolen on 21st oct in a crowded place and FIR was filed .


My claim is cancelled stating it is a case of simple theft which means in this case there was no force applied so it is not claimed.


I just want to ask who has given defination if type of thefts ? For me anything which is stolen is a theft .


I contacted iffco tokyo they are saying policy is at the name of vendor Gadget cop who has madr customised policy so we cant help you .


My question is i got the policy in which iffco tokyo is mentioned so why this fraud is going on that iffco tokyo is allowing local agents to use there name to misguide clients.


Pls show me where my signatures are taken where terms and condtions are mentioned .


My signatures are taken where it is mentioned theft and damages are covered.


My policy number is 55016603


I have tried to speak to gadget cop and iffco tokyo grivience cell both and i have recordings for both but still as per them it is a theft but not to be claimed. 


Then why Rs 6300 was charged to me for this as premium.

Policy was sold to me in samsung cafe by a samsung employee so i would assume it has been sold via samsung a brand which i trust .


I hope a resolution would come else i would be forced to file a FIR as this is a case of fraud and misguiding a client.


Regards


Hemant Kumar Mittal
[protected]@yahoo.com