Samsung — Charging port issue .. during the repair mother board damaged by service person .

Address:

Hyderabad, Andhra Pradesh

Hello, I am Jagan from hyderabad telangana . I purchased Samsung Galaxy grand 2 on 02/02/2014 at lot mobiles miyapur . I got a small problem with my mobile from few days . Mobile is not dedact the laptop and desktops and charging is done on same port . There is no other problem except the off issue. I took my hand set to Samsung Authorized service station in ameerpet (Hyderabad) . They saw the problem and informed me that the problem is with charging port and it has to be replaced and it will cost me 400/- The person spoke to me said charing port top found rust this is liquid damage so not coming under waranty, then i said to that person to repair the phone. They opened a Job Sheet No. [protected]. They asked me to come same day evening to collect the repaired handset. When i went back in the evening they said that the problem is not yet rectified and asked me to come again next day morning. then they said that mobile went dead and total mother board has to be replaced now and it will cost me 7000/- I got surprised and asked them why it happened like this when i gave the phone in working condition. They are now telling that this type of risk may happen while replacing charging port and the risk is entirely customers. I asked them why should customer face it while the handset spoiled in their hands. They are telling me that they are not responsible for these type of risks and only customer should take it. I approached Samsung Customer care and explained the problem Immediately and lodged a complaint ( Reference account no : [protected] ) They said that the issue is escalated to concerned team and i will get a call back from them. I waited for then next day i received a call form chennai team . and after requesting the executive many times for about 30 minutes . he again telling the same thing i heard at service station. He informed me that the phone may go dead when charging port is being replaced and the risk is entirely customers. I left in a weird state after listening to a disappointing answer even from the customer care. I requested them to give the handset back in the same state i gave to them. They are telling that it is not possible. if nt possible then i will go for consumer court to for justice i[censored] will not solve problem i have to be take legal decision through consumer court .otherwise please say solution on this details . Jagan, [protected] . [protected]@gmail.com