Samsung — Complaint | |||
Dear Samsung, I have brought Samsung Galaxy core 2 dated: 23.01.2015. From 1st day in handset having voice problem during calls. I have many times service centre regarding my problem but they said handset ok. Now i am totaly frustated with core 2. Now i will go for consumer court and put a case to samsung. Because i don't have solution to reslove my problem.. Thanks & Regards Surinder Singh [protected] Was this information helpful? | |||
|
Samsung India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18885
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
I have purchased the mobile in Visakhapatnam whereas I was residing at Salur which is 3 1/2 hrs away from Visakhapatnam. I am working as Branch Manager for a reputed bank.
On 3rd of purchase itself i.e. on 04.05.15, when I got problem, I have escalated the issue to Customer care no.[protected] and they advised me to restart the device and to verify for few more days and if the problem repeats the device will be replaced with new one by getting DOA from Service Centre and I have followed the instructions and on that day it is OK but again repeatedly the above mentioned problem is occuring.
Yesterday I went to Service Centre at Visakhapatnam and I have informed all the above and now your service centre people are informing that the device cannot be replaced as it is more than 7 days. They have updated the OS and again today the problem repeats.
As I told earlier, it is very difficult to roam around you number of times as I am staying away 4 hours from your service centre.
If Customer Care people on 4.5.15 informed to go to Service Centre on that day itself, I would have gone but your people have wrongly guided.
This is the value you are giving to a customer who has purchased a high end product worth Rs.57722/-.
As you have failed in customer satisfaction and as you have given unnecessary tension to me without replacing the damaged product (which is not even 14 days old), as there is no other alternative, I have decided to file a complaint with Consumer Forum (which I have informed to your service centre people yesterday itself that complaint will be filed if problem persists/repeats).
But I felt it's my moral responsibility to inform your goodselves to inform before proceeding so as enable you to take a final decision in this regard.
Please inform me your final decision through mail to [protected]@gmail.com or to my mobile number[protected] to proceed further in this regard.
Thanking you...
VBN Varaprasad
[protected]