[Resolved] Samsung — complaint regarding mobile phone set

arun biswal

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I have purchased a Samsung mobile handset (galaxy grand 2 sm-g7102 on 22/06/2014. After few months the phone set usually restart by its own and it took hours to get fully charged i.e more than usual. Now the phone set gets heat up even in idle condition. I don't know what to do now and feels like got cheated. I m afraid as if phone will blast on my face. I therefore request you to kindly look into the matter and help me out of this problem at the earliest.

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Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 11, 2015

Ms. Legal Page Writers Customer Care's response Hi Sir, we have gone through your issue. For resolving this issue you have an instant remedy to raise your voice against this deficiency by sending a Notice for Replacement/Repair of your handset. May be your handset was having Manufacturing Defect. We have already resolved several complaints. Our legal team can assist you by providing a well drafted Notice and may also try to resolve your issue on our part by directly contacting the Customer Grievance Team. For more information you can contact the undersigned.Thanks Regds Mohit Popli Advocate/Author Corplexis Chambers Law Firm Founder: Filemycase.in Patientcause.blogspot.in (Medico-Legal & Consumer Helpline), helpingconsumers.blogspot.in ( Online fraud helpline) Mob : +91-[protected] Email: adv.[protected]@gmail.com